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We the People
After years of lagging behind, government agencies are now expected to provide the same level of service as their private-sector counterparts. Can they catch up?
CRM and the iPhone
Mobile CRM has been around for years, but Apple's handheld device has upended everything. Now vendors are rewriting applications, companies are rethinking the BlackBerry's seeming stranglehold, and users are wondering what's next. The answer may be nothing less than a CRM revolution, and a chance for Apple to enter the enterprise.
Innovation Nation: 5 Marketing Campaigns for a New Generation
The country's in a turbulent period—a new administration, a recessionary economy—but these campaigns prove that creativity thrives in the face of change.
Looking to Score
Marketing gathers the leads; sales pursues them. It sounds simple. It isn't.
In tough economic times, people are forced to dig a little deeper.
2009-Era Sales Needs 2009-Era CRM
CSO Insights' Sales Performance Optimization '09:
Barely half of all reps made quota last year. Something has got to change.
Top 10 Contact Center Goals
The contact center is part of a larger organization—and its goals must reflect that.
The Tipping Point
Risk-Proofing Your CRM Initiative
The problems occur where the benefits are.
The Tweet Is Mightier than the Sword
So speak softly and carry just 140 characters.
Pint of View
You Know What They Say…
Floggers of these
need a punch in the
The switch to digital TV broadcasts is upon us—or is it?
Stimulating Citizen Experience
Could an infusion of Web 2.0 in the public sector change the way we view constituent service?
On the Scene -- National Retail Federation ’09: Retailers Face Reality
In today's economy, mere survival can become the primary goal.
Making Relationships Matter
As LinkedIn grows, what does the future hold for enterprise social networking?
Required Reading: Barack Wants You
A new book suggests that Barack Obama's presidential campaign—and his presidency—can teach the business world a thing or two about 2.0.
CRM on Twitter: March 2009
Government 2.0 comes to the Twitterverse.
The Virtual Welcome Mat
Eloqua extends the reach of its marketing message with some outside Web-event expertise.
A Tough Transition Made Easier
Assisted living is a growth industry, but one suffering from information overload.
A Training Regimen Gets Rigorous
Brainshark helps FitLinxx pump up customers' use of fitness technology.
A Battle Fought from Afar
With Axeda's help, Varian Medical Systems remotely tends to its cancer-fighting radiation-oncology equipment.
Secret of My Success
Automating the Personal Touch
A small direct-marketing business extends its operations with Infusionsoft CRM.
Jeff Fenigstein, founder and CEO, Direct Mail by Hand | as told to Lauren McKay
Re:Tooling -- Contact Management: Business-Card Shakedown
New applications allowing the electronic exchange of contact information—Web 2.0's answer to traditional cards, or not?
The Digital Transformation of CRM
Overcome Multichannel Customer Service Challenges
Social Shifts Drive Multicultural Marketing
New Year, New Strategies
Five Actions to Sustain Customer Service Improvement Initiatives
Other Sites from
Database Trends and Applications
Faulkner Information Services
Smart Customer Service
Streaming Media Producer
ITIResearch.com - A collection of market research and reports for executive management and business & IT professionals
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“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
Learn how to use the event, transaction and interaction data you already have in your call center systems to gain new insights into the lifetime journey of your customers
5 Charts Every Sales Leader Should Be Looking At – Get the guide!
Social Support with Online Communities
92% of consumers trust each other—14% trust brands. An owned content hub is a must-have for serious social strategy—it’s starts with an online community. Download the whitepaper from Lithium
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