CRM on Twitter: May 2009

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Retailers have certainly had a rough go of it, to say the least (see this month’s cover story, “Selling Out”). With that in mind, we thought we’d take a look at how a handful of them have fared in the twitterverse. As for us, CRM magazine’s now at and you can find our live-twittering and blogposts at

We’ll be monitoring both, of course, but to reach us directly, start your tweet with @CRM.

@HomeDepot [“Sarah,” of Corporate Communications]:
@tarvardian saw your tweet, great to hear about the customer service in that store, mind if I ask which Home Depot u visited?

@heatherwr engagement has been good so far & we’re learning things along the way. looking forward to seeing which promo ultimate wins.

Don’t miss Shoes Free Shipping! Enjoy free shipping on your entire online order w/ any shoe purchase[...]

Soggy shoes are a thing of the past. $5 off of Lands’ End Water Shoes almost is too. The Find ends today.

@BestBuyCMO [retailer’s CMO, Barry Judge]:
I believe Best Buy’s prices are as good or better than Walmart’s every day. Do people know that? Believe that? Care?

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