TTEC

TTEC
  • 9197 S. Peoria Street
  • Englewood CO 80112
  • United States
  • Year Founded: 1982
  • Ownership: Public
  • Number of Employees: over 1,000
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Profile

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 49,300 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com.

Product Description

  • Humanify Omnichannel
  • Humanify Enterprise and Humanify Enterprise - Government are highly scalable, fully integrated Saas-based omnichannel solutions that enhances the capability and flexibility of the Cisco contact center platform. The solutions also include Humanify Portal for the flexible management and administration of contact center operations.
  • Humanify Connect is an all-in-one cloud solution natively designed for digital interactions and built for the mid-market. This advanced CX solution gives customer experience associates the tools they need for success and provides customers the seamless support they demand.
  • Humanify Journey Orchestration
  • Humanify Journey Orchestration is a cloud-based customer engagement hub that allows brands to orchestrate seamless interactive journeys across existing systems, touch points and data – without ripping and replacing existing infrastructure. It uses real-time and historic customer data, predictive models, decision trees, matrix rules and machine learning to continually improve journey performance.
  • Humanify Insights Platform
  • With the Humanify Insights Platform, advanced analytics and machine learning come together to convert data into meaningful insight at the individual customer level. With this solution, TTEC is integrating and analyzing data to capture insights, using predictive modeling to determine what will happen next and then prescribing the next best action. With this proprietary technology and proven methodology, the company is optimizing business results for its clients and improving experiences for their customers

Drawing on our 20+ years of contact center expertise, we blend reliable platform services with industry leading hardware and software applications
to deliver best-in-class customer experience solutions at any scale.

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