CRM on Twitter: May 2009
For the rest of the May 2009 issue of CRM magazine, please click here.
Retailers have certainly had a rough go of it, to say the least (see this month’s cover story, “Selling Out”). With that in mind, we thought we’d take a look at how a handful of them have fared in the twitterverse. As for us, CRM magazine’s now at www.twitter.com/CRM and you can find our live-twittering and blogposts at www.twitter.com/destinationCRM.
We’ll be monitoring both, of course, but to reach us directly, start your tweet with @CRM.
@HomeDepot [“Sarah,” of Corporate Communications]:
@tarvardian saw your tweet, great to hear about the customer service in that store, mind if I ask which Home Depot u visited?
@heatherwr engagement has been good so far & we’re learning things along the way. looking forward to seeing which promo ultimate wins.
Don’t miss Shoes Free Shipping! Enjoy free shipping on your entire online order w/ any shoe purchase[...]
Soggy shoes are a thing of the past. $5 off of Lands’ End Water Shoes almost is too. The Find ends today. http://tinyurl.com/wtrshoes
@BestBuyCMO [retailer’s CMO, Barry Judge]:
I believe Best Buy’s prices are as good or better than Walmart’s every day. Do people know that? Believe that? Care?
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Twitter on CRM
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
CRM on Twitter: June 2008
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
CRM on Twitter: July 2008
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
CRM on Twitter: August 2008
Some recent tweets about CRM software.
CRM on Twitter: September 2008
The twitterverse opens up on open-source CRM.
The 2008 CRM Market Awards: Rising Stars -- Twitter
Getting customers all a-twitter.
CRM on Twitter: October 2008
Customer experience tales across the Twitterverse.
CRM on Twitter: November 2008
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
CRM on Twitter: December 2008
Entellium's crisis played out on Twitter, live.
CRM on Twitter: January 2009
Cloud computing gets the Twitter treatment.
CRM on Twitter: February 2009
The recession casts a cold shadow over the Twitterverse.
The Tweet Is Mightier than the Sword
So speak softly and carry just 140 characters.
CRM on Twitter: March 2009
Government 2.0 comes to the Twitterverse.
10 Steps to Terrific Twittering
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
CRM on Twitter: April 2009
Customer service tweeps speak for themselves.
CRM on Twitter: June 2009
Social media thought leaders, twittering about social media.
CRM on Twitter: September 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
CRM on Twitter: August 2009
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
CRM on Twitter: July 2009
CRM on Twitter: November 2009
What does the Twittersphere think of Salesforce.com?
CRM on Twitter: October 2009