CRM magazine presents its eighth annual rundown of the leading companies and hottest trends in customer relationship management.
the Editors //
01 Apr 2026
AI is flipping the script on decades-long sales processes and platforms.
Phillip Britt //
01 Apr 2026
The CRM tech stack is coming together, which complicates the ownership debate.
Phillip Britt //
02 Mar 2026
Companies have until March 31 to comply with new PCI data security measures.
Phillip Britt //
02 Mar 2026
Here's how to use CRM data and AI insights to identify bottlenecks, automate administrative tasks, and make strategic decisions based on what actually drives revenue.
Kevin Randolph //
25 Feb 2026
Modern point-of-sale (POS) systems blur the lines between digital and physical channels, helping retail brands form authentic connections with customers.
Robby Dewling //
19 Feb 2026
Agentic commerce does more than allow businesses to meet customers where they are; it actually acts for the buyer.
Bhaskar Dhawan //
10 Feb 2026
Functional programming with languages like Elixir and Clojure transforms e-commerce scaling from a costly infrastructure problem into a disciplined, modular challenge that businesses can solve with smaller teams and less rewriting.
Artem Barmin //
05 Feb 2026
Success relies on speaking the customer's language and addressing their specific needs.
Nancy Jamison //
20 Mar 2026
Agentic AI combined with customer-facing human agents will transform service.
R "Ray" Wang //
24 Feb 2026
Most sales organizations have yet to see significant improvements in seller performance from AI.
Melissa Hilbert //
19 Sep 2025
Content needs its own supply chain.
Liz Miller //
23 Sep 2025