Companies sign more service contracts, quickly adopt new technologies to improve customer experience, ISG says. (Featured on SmartCustomerService.com.)
Firearms website grows with DevriX's digital marketing expertise.
The building services franchisee boosts interest with Sailes.
Guest engagement program promotes proprietary food service with special offerings and mobile ordering.
NICE's Enlighten Autopilot improves customer satisfaction, effort, and containment scores.
From data-entry drudgery to making people's work lives easier (and more productive).
A focus on cost reduction can shortchange your contact center.
The technology is well on its way to being a contact center fixture.
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