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CRM Case Studies

DevriX Boosts Traffic for Arms Directory

Firearms website grows with DevriX's digital marketing expertise.

Sailebots Produce Leads for City Wide

The building services franchisee boosts interest with Sailes.

Twice Daily Drives 225% Growth with Paytronix

Guest engagement program promotes proprietary food service with special offerings and mobile ordering.

NICE Provides the Standard with Enlightened Experience

NICE's Enlighten Autopilot improves customer satisfaction, effort, and containment scores.

CRM Columns

How to Map Success in the Growing CSO Role

Here are six areas on which to focus in the short and long term.

Optimizing CRM Adoption

Here's how to turn more of your CRM users into power users.

The CCaaS Market Sees Growing Pains and Changing Dynamics

Many waves of opportunity are ahead for CCaaS providers.

Companies Should Leave Politics to the Politicians

Companies run the risk of alienating customers and causing long-term damage to their brand reputation or sales.

Reports & Research

H2 2024 Update: State of Omnichannel Fraud Report

TransUnion®

Breaking the chains of the WFM paradigms for dummies

NICE

Nothing Artificial About It: A Guide to “Augmented Intelligence” for WFM

NICE

CX 2025 Trends: Planning Essentials 2025 Strategy

NICE

The State of CX: Real insights from the largest CX dataset

NICE

Security in an AI-driven Landscape

A practical guide for CX leaders

Your Professional Strategy Guide to CXone Mpower

NICE

Translate customers into loyal champions

LanguageIO