nGenera Customer Interaction Management is the global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management. Customers include Royal Bank of Canada, Saks Fifth Avenue, Canon, Dell, eBay, Epson, Ford, Microsoft, Scottrade, Siemens, Sony, and Sprint. For more information, visit www.ngenera.com/cim.

The nGen Customer Interaction Management (CIM) Suite enables companies to deliver a truly exceptional customer experience. The nGen CIM Suite enhances customer satisfaction through self-service, assisted service, and proactive service offerings. With CIM, it's simple. Customers choose the communication channel they prefer. Agent productivity and response quality increases through automated functions, knowledge-enhanced solutions, and an organized, single-window view. Management gains access to both in-depth tactical dashboards and big-picture strategic reports, driving consistent improvements. The modules of the suite are nGen Knowledgebase, nGen Chat, nGen Email, nGen Answer, nGen Click to Call and nGen Phone.