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eLoyalty, a TeleTech company
9197 S. Peoria St.
Englewood CO 80112
United States

PH: 512-391-7700
Visit their Web site: eloyalty.com
Ownership: Public
Stock Symbol: TTEC
Number of Employees: 250 - 499

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Profile

eLoyalty, a TeleTech Company enables a frictionless customer journey and experience across all customer interactions by implementing and enabling next generation customer technologies, activating customer data and modernizing legacy environments across mid-size and enterprise organizations. Our technology offerings enable clients to communicate seamlessly with their customers across any channel to create a differentiated customer experience.

Product Description

eLoyalty’s offerings include Experience and Experience+, an enterprise-level cloud solution for mid-sized businesses, and our enterprise solutions (cloud, hybrid and on-premise) all integrated with Verint’s WFO for simplified system administration and maintenance as well as real-time enterprise collaboration. Our state-of-the-art Service Cloud system integration and configuration closes the gaps in sales, marketing and customer data, and creates a circle of knowledge around the customer life cycle and simplifying the customer experience.

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
Cloud-based CRMConsumer Packaged GoodsCustomer Service/Call CentersEnterprise CRM
Financial Services/BankingGovernmentHealthcareInsurance
IntegrationManufacturing/AutomotivePharmaceuticals/ChemicalsRetail
SMB/Mid-market CRMTechnologyTelecommunicationsTransportation
Travel/Hospitality
Articles Mentioned
Drive Success With an Intelligent Contact Center
Advanced customer experience technologies can significantly upgrade customer experiences, leading to increased revenue and loyalty; more importantly, failing to keep up means missing the opportunity to not only better serve your customer, but save money in the bargain.
Citizen Relationship Management Requires a Different CRM
Government can't do what businesses do, but citizens still expect the same kind of customer service
TeleTech Introduces Second Major Release of Cisco-Based Contact Center Solution
eLoyalty, part of TeleTech Technology, has released version 10.6.3 of its Cisco-Powered Hosted Collaboration Solution/Contact Center as a Service (HCS/CCaaS) cloud offering. (Featured on SmartCustomerService.com.)
Speaking of Customer Insights
Speech analytics can help improve customer experience, cut costs, reduce attrition, and minimize risk
Magic Quadrant on Service Providers Provides a Boost for Accenture
Magic Quadrant '08: With calm but constant growth in the CRM service provider space, the largest firms still lead the way.
 
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