VoltDelta's Cloud Contact Center Solution delivers exceptional customer care and cost savings with products that include:
DeltaACD - Remove contact center boundaries by centrally distributing calls, managing queues in real-time and monitoring/breaking in to assist. Web-based agent desktops with integration to popular CRM systems minimize support for remote sites and home agents.
DeltaDialog - Patent-pending CrystalWAVE (Weighted Average Voice Evaluation) works to improve voice recognition accuracy while minimizing tuning. VoltDelta Voice User Interface (VUI) design experience with personalization and SMS confirmation encourages self-service engagement to automate more calls with a remarkable experience.
DeltaCast is a full service automated outbound calling application that includes options for voice recognition capture and interactive automated dialogs. Outbound message campaigns are created with an easy to use web interface to reach out over the telephone.
DeltaSurvey makes it easy to quickly create and conduct fully voice-automated telephone-based surveys. An interactive survey may be offered following an inbound call to a contact center or as an outbound service. Survey respondents react to questions by simply speaking an answer when prompted, or optionally using DTMF input.
DeltaTouch Cloud Platform
VoltDelta's cloud-based architecture is hardened by decades of supporting billions of calls and messages. Key benefits:
- Surge Protection - Ensure multi-channel contact is maintained when calls and messages spike.
- Reliability - 99.99% guaranteed reliability supported by VoltDelta testing with carrier switches in the VoltDelta test facility.
- International Presence - VoltDelta data centers in the U.K. and Germany enable reach and response beyond North America.
- Voice of the Customer - Call plus agent screen recording captures the caller experience along with the agent's perspective. A graphical interface pinpoints all transfers for efficient evaluation.
White Paper: Winning the Hearts and Minds of Customers: The Anatomy of a Successful Multi-channel Contact Center
Learn about the technology elements that are needed in a multi-channel contact center to enable you to develop loyal customer base that will empower your brand. This white paper focuses on a cloud solution to help you take advantage of the agility offered in virtual agent deployment and channel flexibility without the burdens of capital expenditures and on-premise hardware.
Industry Research: Frost & Sullivan Best Practice Voice Self Service Solutions
This report includes best practices for company’s looking to implement or upgrade this IVR technology in their contact center.
Evaluation Guide: What Happens When They Are Gone: What to Look for in a Hosted Contact Center Support Group
What to look for in a hosted contact center technical support group - post deployment.
Case Study: Global Multi-channel Contact Center
How do you support callers in over 50 countries with customer care for training in the automotive industry? That's the challenge that this organization faced when they turned to VoltDelta for their cloud-based contact center solution.