VoltDelta OnDemand's Contact Center OnDemand and IVR solutions provided as a hosted service deliver remarkable customer care and cost savings with products that include:
· Delta OnCall – Remove contact center boundaries by centrally distributing calls, managing queues in real-time and monitoring/breaking in to assist. Web-based agent desktops with integration to popular CRM systems minimize support for remote sites and home agents.
· DeltaDialog – Patent-pending CrystalWAVE (Weighted Average Voice Evaluation) works to improve voice recognition accuracy while minimizing tuning. VoltDelta Voice User Interface (VUI) design experience with personalization and SMS confirmation encourages self-service engagement to automate more calls with a remarkable experience.
· Voice of the Customer – Call plus agent screen recording captures the caller experience along with the agent’s perspective. A graphical interface pinpoints all transfers for efficient evaluation.