Soffront Software, Inc. offers an end-to-end CRM solution spanning sales, marketing and support. Soffront CRM solution is truly different and particularly attractive to small/mid-market customers. The Soffront solution is completely web-based (zero foot print web client), is built to adapt and can be deployed in days.

• Soffront Sales Force Automation helps to forecast better and manage your opportunities effectively. Soffront SFA Software provides reminders, alerts, calendar, Quotations, sales commissions and lot more. Capture and track leads, prospects and customers.


• Soffront Marketing Soffront Marketing brings the power of the Internet to your marketing program. Marketing Campaigns include direct mail, email and telemarketing. Email recipient behavior is tracked and used for subsequent campaigns. Internet Surveys enable you to identify and track interests of your contacts, improving your ability to target.


• Soffront Customer Support helps manage customer support tickets from submission to resolution, provides automatic surveys and generates reports to measure CSR productivity. Support can be provided by email, chat, a Self-Help Customer Portal, or phone/fax.


• Soffront Defect Tracking enables Engineering tracking, management and reporting of product defects, enhancement requests, etc. Defect Tracking helps manage and document releases and version updates. Defect Tracking is integrated with Customer Support and Employee Help Desk so engineering problems are promptly reported and resolved.


• Soffront Knowledge Management provides a platform to share information and a self-help interface.


• Soffront Employee HelpDesk provides tools to employees to request, track and manage employee support. Requests can be by email, an Employee Portal, or phone. Workflows route the ‘Ticket’ to the correct agent, and provide needed escalation.


• Soffront Order Processing manages orders, inventories, shipping and more.


• Soffront Asset Management tracks all your assets and audits IT assets in your network and provides reports.


• Soffront Partner Management Portals manages your partners; provide them leads and status of their orders and much more.


• Soffront CRM Portals open the door to customers, employees and partners for self-service, Q&A, discussion forum and many more.