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| destinationCRM.com — CRM Buyer's Guide |
2002 Summit Boulevard
Suite 700
Atlanta GA 30319
PH: 1-877-PIVOTAL
FAX: 604-699-8001
Visit their Web site: www.cdcsoftware.com/en/PivotalCRM.aspx
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Pivotal CRM is a leading suite of customer relationship management (CRM) solutions from CDC Software, The Customer-Driven Company.™ CDC Software is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. More than 2,000 companies around the world use Pivotal CRM, including Allianz Dresdner Asset Management, AvMed Health Plans, Calamos Investments, CMS Cameron McKenna, ESRI, Farm Credit Services of America, Multiple Sclerosis Society of Canada, North Shore Credit Union, and Sharp Electronics Corporation.
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| Product Description |
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CDC Software’s Pivotal CRM is a flexible, powerful customer relationship management solution for companies that want to use CRM strategically—to model, enhance, and streamline their unique sales, marketing, and customer service processes, not dictate them. Built with the user experience in mind, Pivotal CRM offers unparalleled flexibility and customizability, enabling companies to tailor the system precisely to their users’ needs. With a Microsoft-style interface and role- and task-based navigation, Pivotal CRM is a familiar and comfortable system for users, reducing the learning curve and increasing the speed of user adoption. Pivotal CRM embeds Microsoft Outlook and SharePoint right within the CRM system and integrates closely with the Microsoft Office suite, bringing data to the user when and where they need it, for optimal efficiency.
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| Whitepapers, Archived Webcasts and Sponsored Content |
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Pivotal 6
Built on the innovative Microsoft .NET platform, Pivotal 6 introduces a new Smart Client that combines the best of "thick" and "thin" client architectures. Its use of Microsoft's ClickOnce deployment technology makes it easy to implement and update. But most importantly, it offers features your users will love: an intuitive interface, deep integration with the Microsoft tools they use every day, and the ability to tailor and personalize the solution to match unique business processes and individual user needs.
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Sales Force Automation
Your sales process is the cornerstone of your competitive success. Pivotal Sales helps you refine, automate, and streamline your sales process to accelerate the sales cycle, reduce administrative burden, and secure better sales results.
Pivotal Sales™ is a complete sales force automation (SFA) solution that gives salespeople the tools they need to focus their efforts and maximize their selling time, while empowering sales managers to effectively manage and forecast sales.
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Marketing Automation
Pivotal eMarketing enables marketers to harness the data inside their Pivotal CRM database to conduct segmented, personalized electronic communications quickly and cost-effectively. This easy-to-use tool features a wizard-driven campaign designer, enabling users to quickly design and schedule campaigns, as well as track their success.
For marketers with more advanced needs, CDC MarketFirst™ is a highly efficient marketing automation and lead management solution that enables marketers to conduct even the most complex multi-channel campaigns. Foster relationships with the right prospects over time, ultimately cultivating easier sales and satisfied customers.
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Service Automation
Outstanding service is the foundation of a winning customer experience. Efficient, effective customer service can turn this traditional cost center into a profit center for your organization.
Pivotal Service™ is a complete service automation system that helps service representatives capture, manage, and resolve customer service and support requests quickly, while never losing sight of up-selling and cross-selling opportunities.
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Mobile CRM
Pivotal Mobile CRM solutions ensure business activities are never delayed because of limited access to critical data. By making Pivotal CRM available via laptops and mobile devices—including tablet PCs, PDAs, Web-enabled phones, and other wireless tools—companies can turn down-time into productive time, which translates into improved effectiveness, new efficiencies, and increased profits.
Our mobile solutions include a range of options that can be deployed separately or in combination to best suit the diverse mobile needs of our customers.
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