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Onyx Software
1100 112th Ave NE
Suite 100
Bellevue WA 98004
US

PH: 425-451-8060
Visit their Web site: www.onyx.com

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Profile

Onyx Software Corporation (Nasdaq: ONXS), offers flexible and adaptive solutions that enable companies to create a competitive advantage. The Onyx approach delivers real-world success by aligning technology with business objectives, strategies and processes. Companies deploy Onyx to enable multiple departments to leverage customer data, streamline customer-facing processes and drive a superior customer experience. Onyx serves more then 1300 customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, Amerprise, Dreyfus Corp., Glenmede Trust, Hong Kong Jockey Club, Mellon Financial, The Regency Group, Prudential Retirement, Starbucks, State Street Corporation. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/.

Product Description

Onyx delivers three solutions--Onyx Customer Management, Onyx Process Management, and Onyx Performance Management--that integrate sales, marketing, and service operations throughout an enterprise. Customers use Onyx to manage client and partner relationships and build competitive advantage by delivering a superior customer experience. "Onyx Customer Management" provides comprehensive sales, marketing and customer service capabilities to employees and partners. Marketing automation functions enable you to execute compelling, permissions-based targeted marketing campaigns. Powerful sales automation software manages your entire sales cycle, including lead allocation, forecasting, quotes, proposals, and pipeline management. Contact center software delivers single screen access to comprehensive customer or prospect information, driven by state-of-the-art computer integrated telephony. "Onyx Process Management" has a powerful business process management engine that allows you to model, manage, and evolve business processes to optimize performance and increase agility-without the inconvenience and expense of writing code. "Onyx Performance Management", based on industry-leading Cognos technology, optimizes business operations through superior analytics. You can leverage more then 75 pre-built customer reports, cubes, and templates to quickly get a picture of key customer information. Straightforward business intelligence tools allow you to customize reports, dashboards and online analysis, or deliver self-service reporting and queries. Onyx technology is based on a modern service-oriented architecture with an intuitive user interface that eases navigation and a Web services platform that provides interoperability with other legacy or packaged applications. Companies large and small have successfully deployed Onyx, efficiently scaling from 50 to more than 5,000 users in a live production environment. Contact Onyx today and learn why we have the reputation as the company with the most satisfied customers in the industry today.

This company is listed in the following categories:

Analytics	Channel Management	Customer Service/Call Centers	Enterprise CRM
Financial Services/Banking	Government	Healthcare	Insurance
Integration	Marketing Automation	Sales Automation	SMB/Mid-market CRM
Sports/Entertainment	Technology	Telecommunications

Articles Mentioned

Companies Catch the Customer Experience Wave
New research from Forrester unveils the top vendors for companies yearning to achieve experience-based differentiation.
Posted 23 Oct 2008

Consona Rebrands and Integrates
Consona Connect '08: Say goodbye to the names Knova and Onyx -- the two are joining forces under Consona CRM.
Posted 19 Oct 2008

Market Focus: Sports & Entertainment -- Build a Good Event and They Will Come
A loyal fan base is the best defense against a declining economy.
Posted 01 Oct 2008

Oracle and SAP Surf Side-by-Side in Forrester Wave on Enterprise CRM
Forrester Wave on Enterprise CRM Suites '08: Forrester Research's latest on big-business CRM shows close competition between the two, with Microsoft coming on strong.
Posted 02 Sep 2008

Forrester Waves to Midmarket CRM
Forrester Wave: Midmarket CRM Suites '08: Despite consolidation, buying CRM software for the midmarket segment is still a major headache.
Posted 29 Aug 2008

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