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LiveOps, Inc.
555 Twin Dolphin Dr. Suite 400
Redwood Shores CA 94065
United States

PH: (800) 411-4700
Visit their Web site: www.liveops.com
 
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Profile

LiveOps is the global leader in cloud contact center and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, Ideal Living, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps supports a wide range of industries including retail, financial, health care, insurance, and high tech. For more information, visit www.LiveOps.com. 

 

CRM Magazine Publisher Bob Fernekees interviews LiveOps Senior VP and Chief Marketing Officer Ann Sung Ruckstuhl at CRM Evolution 2013 at the Marriott Marquis in New York City.

 

LiveOps' Ann Sung Ruckstuhl: The CRM 2013 Interview on Vimeo.

Product Description

For over 10 years, LiveOps has been building the largest cloud-based distributed contact center on the planet. We built the LiveOps Cloud Contact Center Platform on the four cornerstones that are the foundation of our business:

  • Uninterrupted Reliability
  • Impenetrable Security
  • Horizontal Scalability
  • Unmatched Flexibility

LiveOps has led the industry in the innovation of 100% cloud-based contact center applications-years ahead of the pack. Our applications work together, because they are built on our core platform. And because all our applications live in the cloud, you can access them from anywhere you have a trusted internet connection.

LiveOps Applications are broken down into two primary categories, Multichannel Agent Desktop Applications and Management Applications.  The Multichannel Agent Desktop Applications are all seamlessly integrated into the LiveOps Engage desktop and are comprised of LiveOps Voice, LiveOps Chat & Email and LiveOps Social.  The Management Category is comprised of LiveOps Insight, LiveOps Authoring and LiveOps Recording.

Whitepapers, Archived Webcasts and Sponsored Content
  • LiveOps CRM Integration
    LiveOps CRM integration boosts your customer experience management at a fraction of the cost of traditional CRM and contact center integrations. With LiveOps CRM integration, you have seamless operation between LiveOps Cloud Contact Center and leading CRM solutions such as Salesforce, Microsoft Dynamics, and Sugar CRM, providing your agents the data they need to perform successful customer interactions.
  • LiveOps Chat & Email
    Enable your website visitors to interact directly, in real time, with your agents. With one click on your website, customers and prospects can open a live, web chat session with your representatives. This reduces call volume, gives customers more immediate help and improves satisfaction and conversion rates.
  • LiveOps Social
    LiveOps Social makes it easy for you to manage, measure and respond to your customers in these channels with the same routing, quality control, efficiency and reporting that you demand for other channels such as voice, email and chat.
  • LiveOps Management Applications
    Knowledge is power, and with LiveOps Insight that knowledge is instantly available through a suite of sophisticated yet easy to use reporting and analytical tools. From identifying broad trends across all your contact centers, to fine grained analysis of individual agent performance, LiveOps Insight uses state of the art data warehousing principles to let you be the master of your historical data. LiveOps Authoring uses a Web 2.0 graphical "drag and drop" interface that lets you create sophisticated call flows without programming. LiveOps Recording gives the contact center manager a front row seat to customer interactions. Winner of TMC Labs 2011 Innovation Award, LiveOps Recording uses industry leading cloud technology to capture voice and high quality screen recordings without the installation of software, hardware, or additional storage capacity. The ONLY 100% cloud-based audio and screen recording solution available, LiveOps Recording provides the ideal basis for agent quality control, training and regulatory compliance.
  • LiveOps Voice
    LiveOps Voice, an integral part of the LiveOps multichannel cloud contact center, is an advanced next-generation voice solution providing TDM and WebRTC-enabled communications. With the new LiveOps Voice, your business can deliver sophisticated inbound and outbound voice interactions, and create a true virtual contact center with industry-first, voice-enabled browser for the agent desktop to manage all aspects of customer interactions.
This company is listed in the following categories:
Channel ManagementCloud-based CRMConsumer Packaged GoodsCustomer Service/Call Centers
EducationEnterprise CRMFinancial Services/BankingGovernment
HealthcareInsuranceIntegrationManufacturing/Automotive
Non-profitPharmaceuticals/ChemicalsProfessional ServicesRetail
SMB/Mid-market CRMSocial CRMSports/EntertainmentTechnology
TelecommunicationsTransportationTravel/Hospitality
Articles Mentioned
Q&A: LiveOps CEO Gets Human About Great Customer Service
Vasili Triant says keep it simple and stop overthinking customer service. (Featured on SmartCustomerService.com.)
LiveOps Launches New Agent Recruitment Platform
LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents.
Work-at-Home Solutions Are Transforming Call Center Operations
At-home agents can be as productive, if not more so, as those in the contact center.
LiveOps Releases LiveOps Visual and LiveOps Visual Advantage
New standalone and Salesforce-integrated solutions allow agents to co-browse and screen share.
Forging the Next CRM Frontier
Integrated technologies hold great promise for the future of CRM.
 
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