LiveOps is a rapidly growing technology company offering two innovative solutions for enterprises: Contact Center in the Cloud, a SaaS technology platform for managing contact centers, and Workforce in the Cloud, an on-demand workforce for outsourcing call center calls. LiveOps On-Demand Contact Center Platform brings the value of cloud computing to the contact center by enabling enterprises to rapidly deploy an always-on and instantly scalable contact center infrastructure in a pay-per-use model that enables customers to achieve greater operational and cost efficiencies. LiveOps uses this same technology platform everyday to successfully run the largest virtual call center with over 20,000 independent agents. LiveOps provides enterprises with the on-demand call center platform and community of on-demand independent agents to quickly achieve better business results.

The fully integrated LiveOps On-Demand Contact Center Platform demonstrates the true value of cloud computing. Enterprises can rapidly deploy an Always-On™, highly secure and instantly scalable contact center solution using a pay-per-use model. Built from the ground up using innovative, Web-based architecture and grid computing technology, the LiveOps platform includes built-in disaster recovery capabilities, always-on availability, and a highly secure architecture. Business users gain real-time visibility and control so they can make rapid changes to drive better results. LiveOps uses the platform to operate the world’s largest virtual contact center staffed by 20,000 remote agents. For companies who want to manage their own agents, this platform as available as a contact center in the cloud, enabling companies to reduce up to 92% of operational costs. Today, over 200 businesses – including some of the most respected brands worldwide – run their contact center on our platform.