| destinationCRM.com — CRM Buyers Guide |
5425 Stevens Creek Blvd.
Santa Clara CA 95051
PH: (800) 411-4700
Visit their Web site: liveops.com
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| Profile |
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LiveOps helps companies break away from the complexity and constraints of traditional call center models. LiveOps provides the only complete virtual call center solution with On-Demand Call Center Platform and Applications, the largest community of experienced, independent home agents and proven best practices. LiveOps’ experience in both call center technologies and operations provide the best practices and unparalleled options for successfully leveraging a virtual call center model.
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| Product Description |
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On-Demand Call Center Platform. Built ground up to enable virtual work, LiveOps’ advanced IP-based platform enables call centers to gain significant operational efficiencies through innovative ways to recruit quality agents, reduce agent attrition, increase first call resolution, and improve infrastructure and facility utilization. As an on-demand service, the LiveOps platform can be quickly set up as an enterprise-grade virtual call center, or deployed within your existing call center for greater performance. Large capital investments and ongoing IT maintenance of complex hardware and software are avoided. Home Agents. LiveOps also operates the world’s largest virtual call center with over 20,000 experienced, domestic, independent home agents providing unmatched customer service.
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| Whitepapers, Archived Webcasts and Sponsored Content |
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Top 8 Reasons to Use a Virtual Call Center
Many businesses are increasingly seeking ways to improve the quality, flexibility, and scalability of their traditional call centers. Learn the top 8 reasons to consider going virtual.
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Deploying a Virtual Call Center: Tips, Techniques, and Best Practices
The virtual call center model frees businesses from the complexities and constraints of traditional call centers. Incorporating remote or home-based agents as part of call center operations is an attractive component of this virtual model.
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Best Practices of Using Home Agents to Improve Direct Marketing Conversion Rates
See how a major financial services company is leveraging home-based agents to help scale their call center and maximize the revenue of every call.
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Demo - LiveOps Call Center Platform
If your systems routes calls to just the “next” available agent instead of your "best" available agent, you may have lost an opportunity to improve customer service and reduce average handle times. What's missing is results-based routing to get more calls to your best performers. View a short demo for this and other innovative capabilities of the LiveOps platform.
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Demo - LiveOps Call Center Platform for Salesforce.com
Learn how the LiveOps virtual call center integration with salesforce.com provides in-bound and out-bound telephony management, call routing, agent availability, CTI screen pop and call control for use with Salesforce.com. Watch the 4-minute demo.
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