KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers.  By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. Learn more at www.kana.com.

 • SEM Agent Desktop 
Put agent tasks in perspective—the perspective of a single desktop that adapts relevant service options and information as an interaction unfolds. It's an advantage for agents and a pleasure for customers.

 • SEM Web Self-Service 
Bridging the gap between exceptional customer service and online self-service? With KANA's Web Self-Service you've made the connection. Contextual help gives customers the flexibility to actually solve problems—not just search information—reducing customer abandonment rates and increasing satisfaction.

 • SEM Knowledge Management 
Knowledge management puts intelligence at your agents' fingertips for fast, accurate and consistent response. Rather than search the knowledge base, agents are assisted by it, increasing call closure rates by an average of 25%.

 • eService
Set the standard for high-volume email support. Hundreds of leading companies use KANA to provide superior service at low cost via email. Make online chat and co-browsing an effective customer service channel. Use chat proactively to increase sales by monitoring customer activity on your website and offering live assistance, coupons and offers at just the right moment.

 • Lagan Local Government 
Join the hundreds of government leaders across North America and the UK who are enhancing citizen services while reducing costs. Lagan Local Government Solutions help you transform service delivery by connecting with citizens anytime, anywhere.

 • Overtone, 360 Social Listening 
Automate the nearly impossible task of really listening—to all your customers, all the time. By uncovering the topics, meaning, and sentiment in customer conversations, accurately spot problems and trends, determine causality, and report actionable insights from the massive amounts of customer feedback and social media chatter.