KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide. Learn more at www.kana.com. 

KANA Enterprise

KANA Enterprise is an end-to-end customer experience management software. It addresses the challenges facing large enterprises today by bringing flexibility to your customer service operation. From the contact center, to the Web, social and mobile channels, KANA makes sure every customer interaction is a good one. The platform includes agent desktop, email management, knowledge management, case management, chat, co-browse, social listening, social analytics, mobile self-service and web self service capabilities.

KANA Express

KANA Express provides multichannel customer service and end-to-end customer experience management for mid-sized companies with an online focus, and helps them get rapid, affordable access to web customer service and contact center technology. This complete suite is proven to enable significant improvements in customer service quality, accuracy and response times. It will enhance the effectiveness and consistency of your service delivery by ensuring that your staff, customers and clients always find the answers they are looking for.

KANA Lagan Enterprise

KANA Lagan Enterprise is specifically designed around the challenging data management and integration requirements of larger Public Sector organizations and as such delivers a powerful blend of case management, business process management, knowledge management, real time analytics and social media capabilities in order to support the most comprehensive channel shift initiatives. Proven integrations with a wide range of back-office systems makes the streamlining of services possible across multiple departments. This provides consistent, relevant and timely information to your front and back office teams. These capabilities and integrations are accessible through a variety of channels to both employees and citizens, who can connect how they want, when they want.

KANA Lagan Express

KANA Lagan Express provides a complete suite of integrated multi-channel contact and knowledge management capabilities for medium sized cities, municipalities and educational institutes. This product enables the quick and efficient handling of customer contacts across all channels. Its powerful and flexible web self-service and chat facilities, together with focused knowledge and email management capabilities deliver significant improvements in service quality, accuracy and response times. Lagan Express is a true cloud solution, delivered via the SaaS model.