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KANA
840 W California Avenue
Suite 100

Sunnyvale CA 94086
US

PH: 650-614-8300
FAX: 650-614-8301
Visit their Web site: www.kana.com
 
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Profile

KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide. Learn more at www.kana.com. 

Product Description

KANA Enterprise

KANA Enterprise is an end-to-end customer experience management software. It addresses the challenges facing large enterprises today by bringing flexibility to your customer service operation. From the contact center, to the Web, social and mobile channels, KANA makes sure every customer interaction is a good one. The platform includes agent desktop, email management, knowledge management, case management, chat, co-browse, social listening, social analytics, mobile self-service and web self service capabilities.

KANA Express

KANA Express provides multichannel customer service and end-to-end customer experience management for mid-sized companies with an online focus, and helps them get rapid, affordable access to web customer service and contact center technology. This complete suite is proven to enable significant improvements in customer service quality, accuracy and response times. It will enhance the effectiveness and consistency of your service delivery by ensuring that your staff, customers and clients always find the answers they are looking for.

LAGAN Enterprise

LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of larger Public Sector organizations and as such delivers a powerful blend of case management, business process management, knowledge management, real time analytics and social media capabilities in order to support the most comprehensive channel shift initiatives. Proven integrations with a wide range of back-office systems makes the streamlining of services possible across multiple departments. This provides consistent, relevant and timely information to your front and back office teams. These capabilities and integrations are accessible through a variety of channels to both employees and citizens, who can connect how they want, when they want.

Whitepapers, Archived Webcasts and Sponsored Content
  • Customer Stories
    Join the growing list of KANA customers who have achieved double-digit increases in customer satisfaction while reducing calls by 20%. They include hundreds of companies around the world, and about half of the Fortune 100. Read about featured customer stories in: Communications, Financial Services, Healthcare & Insurance, High Tech, Retail, Transportation & Hospitality and Government.
  • Webinars
    Learn from industry thought-leaders and analysts and hear what your peers are saying about: Customer Experience Management (CEM), Agent Desktop, Knowledge Management, Web Self-Service, Lagan and Social Media.
  • White Papers
    Learn how KANA improves customer service in different industries, keeps on top of important trends, and goes in-depth on KANA technology.
  • Blog
    Thought leadership from customer service thought-leaders at KANA including: CEO, Mark Duffell; CTO, Vikas Nehru; CMO, James Norwood; Head of Worldwide Product Strategy, David Moody
  • News
    Keep up with the latest happenings at KANA.
This company is listed in the following categories:
AnalyticsChannel ManagementConsumer Packaged GoodsCustomer Service/Call Centers
EducationEnterprise CRMFinancial Services/BankingGovernment
HealthcareInsuranceIntegrationManufacturing/Automotive
Marketing AutomationPharmaceuticals/ChemicalsProfessional ServicesRetail
SMB/Mid-market CRMSocial CRMSports/EntertainmentTechnology
TelecommunicationsTransportationTravel/Hospitality
Articles Mentioned
The 2014 CRM Service Leaders
Should You Offer Social Customer Support?
Despite its limitations, progressive organizations are leveraging social media as part of an omnichannel customer service strategy.
Kana Releases Latest Version of Lagan Enterprise for Government
The new version of Lagan Enterprise simplifies management of social media and online self-service.
Verint to Acquire Kana Software for $514M
The deal expands Verint's cross-selling opportunities within the customer service market.
Three Tips for Making the Most of Postholiday Returns
Simple steps to use postholiday returns as a customer service opportunity.
 
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