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Five9, Inc.
4000 Executive Parkway
Suite 400

San Ramon CA 94583

PH: 925-201-2000
FAX: 925-469-0172
Visit their Web site: www.five9.com
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CRM Disaster Recovery: Lessons Learned From Superstorm Sandy with Laura Zink Marx

In August 2011, Hurricane Irene slammed into New Jersey, displacing thousands of residents from their homes and causing an estimated $1 billion in damages. Due to the extraordinary call volume during and after Hurricane Irene, NJ 2-1-1 upgraded its inbound call center to a virtual, cloud-based system. In late October 2012, Superstorm Sandy struck. NJ 2-1-1’s former call center system, now the back-up system, was knocked offline for 3 weeks; however, the cloud solution worked perfectly, handling nearly 90,000 calls during and in the weeks after the hurricane. Learn how NJ 2-1-1 helped New Jersey residents piece their lives back together after the storm.


CRM Disaster Recovery: Lessons Learned From Superstorm Sandy with Laura Zink Marx from Steve Nathans-Kelly on Vimeo.

Product Description

Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to more than 1,800 customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visitwww.five9.com.  

This company is listed in the following categories:
Consumer Packaged GoodsCustomer Service/Call CentersEducationFinancial Services/Banking
Pharmaceuticals/ChemicalsProfessional ServicesRetailSMB/Mid-market CRM
Articles Mentioned
Zendesk Acquires Live Chat Provider Zopim
Zendesk plans to integrate Zopim's live and proactive chat software with its customer service platform.
Five9 Integrates with Zendesk
The two cloud-based contact center solutions providers bring their products together.
The 2014 CRM Rising Stars
Five9 Contact Center Software Available in Oracle Cloud Marketplace
Five9 opens its cloud-based contact center solutions to the Oracle partners network.
Five9 Acquires SoCoCare
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
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