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Empirix
600 Technology Park Drive, Suite 100
Billerica MA 01821
US

PH: 866-EMPIRIX
FAX: 978-313-7000
Visit their Web site: www.empirix.com
 
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Profile

Empirix is the recognized leader in end-to-end customer experience test automation. We help contact centers and enterprises maximize customer retention and gain market share by helping them guarantee a consistent user experience across time-sensitive communication channels. Through automated test case generation, regression, performance testing and ongoing monitoring, we help companies around the world realize the full value of their technology investments.

 

Product Description

Empirix Testing as a Service:

Empirix Testing as a Service (ETaaS) validates end-to-end performance. It does this by emulating live traffic under real-world conditions to stress test and validate actual Quality of Experience.

VoiceWatch:

Empirix VoiceWatch is a proactive customer experience management service that monitors the end-to-end performance of voice applications and infrastructure from the caller’s perspective.

Hammer:

The Empirix Hammer Test System is the leading automated solution for real-world contact center testing to optimize Quality of Experience. It is a complete testing solution in a single, easy-to-use package. The platform improves the customer experience by identifying and correcting experience-related problems prior to, and during, production operations.

Proactive Automated Customer Experience (PACE):

Empirix Proactive Automated Customer Experience (PACE) uniquely provides assurance of the real customer experience and an understanding of total performance.

OneSight:

Empirix OneSight is a complete, end-to-end solution capable of analyzing customer experience and network performance by application in real-time.

Whitepapers, Archived Webcasts and Sponsored Content
  • Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan
    To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans. This paper provides actionable information to ensure you achieve your testing goals, including:
    -Detailed guidelines for developing your testing plan
    -Step-by-step instructions for building an impactful testing ROI case
    -Advice for developing a follow-up plan to your test phase
  • Voice Biometrics: Pre-Deployment Test Methodologies
    Voice-based authentication of callers, or voice biometrics, provides a user-friendly method to secure customer care interactions. In order to ensure that users receive the greatest benefits from this technology, organizations need to the applications for voiceprint enrollment, as well as ongoing fraud detection, to be fast and friction free. Pre-production testing enables organizations to find and correct faults in call flows and workflows early, before they become larger issues.
  • Getting the Most Out of Your Migration to SIP Trunking
    As businesses migrate to VoIP, there is great concern about service availability and application stability, especially when it comes to speech recognition and voice biometric data. Empirix covers methodology strategies from each technology layer to ensure that the migration is achieved with emphasis on the customer experience and successful completion of business-critical functions. This white paper outlines the benefits and challenges involved in migrating to SIP trunking and provides guidance on how best to maximize return on investment in a SIP trunking environment.
This company is listed in the following categories:
Cloud-based CRMCustomer Service/Call CentersFinancial Services/BankingGovernment
HealthcareInsuranceIntegrationProfessional Services
RetailTechnologyTelecommunications
Articles Mentioned
Staying on Top of Customer Satisfaction
Watch these top key performance indicators to keep glitches from hurting your business.
Empirix to Deliver Real-Time, End-to-End Genesys Contact Center Performance Testing
The companies have expanded their relationship to offer Genesys Testing as a Service for pre-deployment validation of both customer and agent experience.
Increase Customer Quality of Experience While Achieving ROI
A proactive approach lets you eliminate communication glitches before your customers know they exist.
Empirix Launches Automated Regression Testing as a Service
The offering eliminates project uncertainty with end-to-end validation of contact center performance and customer experience.
Empirix Unveils VoIP Network Analytics for Contact Centers and Unified Communications
The solution can identify and predict customer, service, and operational trends in voice over IP (VoIP) networks, contact centers, and unified communications infrastructures.
 
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