Consona Customer Management
Consona offers a complete CRM solution (formerly Onyx) for tracking customer interactions and managing the entire customer lifecycle. Consona Customer management includes applications for case/incident management, opportunity management, and marketing campaign management.
Consona Knowledge Management
The Consona KM solution (formerly KNOVA) features a combination of intelligent customer experience software applications that reduce service costs, increase revenues, and improve customer satisfaction. Built on a patented next-generation search and KM platform, Consona Knowledge Management includes applications for agent-assisted service, customer self-service, customer forums and knowledge authoring. This package fully integrates with CRM applications and includes advanced analytics.
Consona Knowledge Driven Support
The market’s first and most tightly-integrated enterprise-class incident and knowledge management (KM) solution, Consona Knowledge Driven Support offers service and support operations the ability to manage cases while using knowledge to resolve customer issues. This solution includes all of the applications available in Consona Knowledge Management and Consona Customer Management.
Consona Sales Force
This sales force automation (SFA) software solution helps you maximize sales efficiency by automating specific sales processes that impact your organization, including online sales, channel sales, inside sales and field sales.
Consona OneServe Citizen Management
(Formerly Onyx OneServe) This is an industry-specific customer relationship management (CRM) software solution designed specifically to meet the needs of UK local government organizations.
With the Consona CRM suite of products you can:
- Manage the customer and prospect lifecycle from marketing to sales to service and support.
- Track cases with integrated knowledge resolution.
- Capture, manage and author knowledge from any source.
- Provide adaptive, personalized self-service.
- Make your support center a revenue generator through cross- and up-selling.
- Configure and automate multiple and complex business processes within any role and across teams.
- Drive personalized proactive customer dialogue and campaigns.
- Manage multifaceted customer relationships and roles across any and every record in your database.
Consona CRM was built with companies like yours in mind, with a fully-integrated suite of CRM solutions across service and support, sales and marketing functions. Whether you choose a pre-defined and bundled solution to accommodate vertical (industry) or horizontal (methodology, business function) needs, or focus on one of their product lines, Consona solutions will help you focus on those areas of your business with the greatest need. Consona CRM offers robust functionality across three primary product lines—service and support, sales and marketing.