Calabrio, Inc. develops and markets Calabrio ONE™, a comprehensive suite of customer interaction and contact center management software that’s easy to implement, use and maintain. Calabrio ONE is flexible - providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. The Calabrio ONE name represents a move toward a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.

Calabrio ONE redefines workforce optimization (WFO), allowing contact centers to personalize and optimize the toolset for each user - agents, supervisors, managers, knowledge workers and executives. Contact center workers are more efficient and effective. Customers are better served.

Calabrio ONE is the first contact center software suite of its kind - built in an innovative Web 2.0 framework that delivers so many benefits, including easy to use, quick to Install, simple to support.

Calabrio ONE applications include:

• Call Recording  
• Quality Management (Voice and Screen)
• Workforce Management
• Speech Analytics
• Reporting, Dashboards and Alerts