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Calabrio, Inc.
400 1st Ave N
Suite 300

Minneapolis MN 55401

PH: 763-592-4600
Visit their Web site: www.calabrio.com
 
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Profile

Calabrio, Inc. develops and markets Calabrio ONE™, a comprehensive suite of customer interaction and contact center management software that’s easy to implement, use and maintain. Calabrio ONE is flexible - providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. The Calabrio ONE name represents a move toward a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.

Product Description

Calabrio ONE redefines workforce optimization (WFO), allowing contact centers to personalize and optimize the toolset for each user - agents, supervisors, managers, knowledge workers and executives. Contact center workers are more efficient and effective. Customers are better served.

Calabrio ONE is the first contact center software suite of its kind - built in an innovative Web 2.0 framework that delivers so many benefits, including easy to use, quick to Install, simple to support.

Calabrio ONE applications include:

 

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
AnalyticsCustomer Service/Call Centers
Articles Mentioned
Calabrio Partners with SPS
A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets. (Featured on SmartCustomerService.com.)
Calabrio Partners with AdvanTel Networks
Calabrio One WFO and analytics to be integrated by the technology solutions provider.
3 Emerging CRM Trends in 2014
Companies must connect communication channels, shrink big data, and create emotionally charged experiences.
 
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