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Calabrio, Inc.
400 1st Ave N
Suite 300

Minneapolis MN 55401

PH: 763-592-4600
Visit their Web site: www.calabrio.com

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Profile

Calabrio, Inc. develops and markets Calabrio ONE™, a comprehensive suite of customer interaction and contact center management software that’s easy to implement, use and maintain. Calabrio ONE is flexible - providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. The Calabrio ONE name represents a move toward a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.

Product Description

Calabrio ONE redefines workforce optimization (WFO), allowing contact centers to personalize and optimize the toolset for each user - agents, supervisors, managers, knowledge workers and executives. Contact center workers are more efficient and effective. Customers are better served.

Calabrio ONE is the first contact center software suite of its kind - built in an innovative Web 2.0 framework that delivers so many benefits, including easy to use, quick to Install, simple to support.

Calabrio ONE applications include:

 

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
AnalyticsCustomer Service/Call Centers
Articles Mentioned
Serenova Partners with Calabrio
The two companies will offer contact center management and workforce optimization together on Amazon Web Services. (Featured on SmartCustomerService.com.)
Amazon Moves Alexa into the Contact Center
Amazon Connect positions AWS as a contact center solutions provider
Workforce Optimization Is Under Siege
The sector has slowed of late, but innovation shows a way forward
Workforce Optimization Is Poised for Big Changes
The cloud, integrated suites, and Big Data are transforming the market, and vendors must adapt
 
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