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CRM Media
143 Old Marlton Pike
Medford NJ 08055
United States

PH: 212-251-0608
FAX: 801-838-2457
Visit their Web site: www.destinationCRM.com

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CRM Media is a division of Information Today, Inc., a leading publisher of business technology content, and conferences in the United States and Europe.

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
AnalyticsChannel ManagementCustomer Service/Call CentersEnterprise CRM
IntegrationMarketing AutomationSales AutomationSMB/Mid-market CRM
Social CRM
Articles Mentioned
The Shifting Costs of Customer Contacts
The interactions that require agent input tend to be more difficult, resulting in longer interactions that cost more
Required Reading: Evolving The Nordstrom Way to Customer Experience Excellence
Trust and the ability to quickly adjust to industry changes have enabled the company's ongoing success
Required Reading: The Psychology Behind E-Commerce Website Optimization
Companies must approach their web pages the way they would their sales conversations
Yet One More Case for Customer-Centricity
Open design can improve collaboration and communication, but businesses should make sure it won't impact customer relationships
The Big Four Aren’t All There Is
The CRM software market is wide open for smaller brands to claim a seat at the table
Popular Articles

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