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Portland House, Bressenden Place
London Greater London SW1E 5RS
United Kingdom

PH: +44 (20) 3384 0040
FAX: +44 (20) 8816 8320
Visit their Web site: www.bpmonline.com
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BPMonline is a global provider of first-class Customer Relationship Management (CRM) and Business Process Management (BPM) solution. The award-winning BPMonline CRM application brings easy and affordable process management tools to CRM professionals. Powerful and easy to use, the solution provides deep user-friendly customization at an incredibly inexpensive price point.

BPMonline is the winner of a number of industry awards. In 2013 BPMonline named a CRM Watchlist 2013 Winner for the second year in a row, and listed in The Gartner CRM Vendor Guide 2013, published by the world's leading information technology research and advisory specialists, Gartner. Later on company was named the winner of the European IT Software Excellence Awards 2013, won the 2013 CRM Excellence Award, presented by CUSTOMER Magazine, and premiere strategic advisor, ISM Inc., named BPMonline CRM as a Top 15 CRM Software Award winner and positioned the product as a leader in the fast-paced CRM industry.

In 2011 BPMonline CRM was titled CRM Idol 2011 in EMEA region. The judges of the contest evaluated BPMonline CRM as one of the most elegant process-based CRM applications. Later in 2012 the undisputed industry authority - CRM Magazine - named BPMonline as a Customer Service Rising Star.

Applying its deep industry-level experience, BPMonline created a wide range of industry-tailored solutions for customer relationships and business process management. BPMonline customers from all major industries use out-of-the-box solution specific to their industry. This approach enables companies to have their CRM+BPM solution up and running quickly and ensure the ongoing success.


BPMonline’s channel partner program empowers technology providers and resellers to implement BPMonline solutions and provide consultancy services on customer relationship management. With an ever-growing partner network, BPMonline is present in more than 35 countries around the world. Currently 5000 organizations trust our solutions, empowered by the exceptional customer service.

The new program introduces a number of benefits to partner firms, among which:

  • BIG earning potential - up to 50% commission
  • Cooperation with the world’s fastest growing CRM vendor
  • No entrance fees

Message to Partners (Video)


BPMonline Community is an engagement tool for meaningful dialogue between customers, partners and other experts in the customer management field. This online networking platform that enables like-minded users to share ideas and best practices, search for answers, and collaboration.

Product Description

BPMonline CRM is a comprehensive online CRM system based on the BPM platform which inherits all the business process management features that the platform provides.

  • Business Process Management
  • Customer Data Management
  • Sales Force Automation
  • Marketing & Lead Management
  • Contact Centre with Multichannel Support
  • Service Management
  • Time Management and Communications
  • Dashboards, Analytics and Reporting
  • Social Media Integration
  • Third-Party Integrations

Based on the most advanced process modeling standard – BPMN, - the application is easily customizable and does not require extensive coding. Built-in process designer enables users to modify the application without programming.


Engaging interface. You’ll love the way it keeps you focused on work!

The new engaging interface transforms the way you use enterprise software. Unlike traditional cumbersome and repulsive enterprise solutions, with BPMonline CRM users concentrate only on key modules and functions, which allows reducing the amount of time wasted on routine operations, and improve employee productivity and satisfaction.

The essence of the changes lies in the following 5 key success factors:

  1. Information is intelligently put into the context of your current task
  2. Human-centered design - the interface is as simple as your favorite social network
  3. Bring your own device and have the same working experience that you have on laptop
  4. Smart command line simplifies your navigation and data search
  5. The solution is one of the fastest CRM applications ever built


Feel the advantages of BPMonline CRM

  • Fusion of CRM features and BPM tools. A process-based CRM allows continually introducing and automating new processes to gauge efficiencies.
  • Unparalleled self-customization tools. is close in style to the interfaces of social networks and entertainment applications, which makes application visually appealing.
  • Agile deployment. The solution is available in both On-Demand (SaaS) and On-Premise models, and includes a comprehensive service package with free updates and support.
  • Multi-device. BPMonline CRM has the same look and feel across all devices you use. Share the same user experience no matter where you use the application: on the phone, tablet or laptop.
  • Customer Success Manager (CSM) is a unique service that you will not have from any other software vendor but BPMonline. At no additional cost, this sophisticated and proactive approach allows supporting and enabling the client to use technology in its entirety, effectively and efficiently.

Click to request live demo>>

Bill Band of Forrester Research Explains How to Succeed With Process-Centric CRM & CRM

William Band, Vice President and Principal Analyst at Forrester Research, in which he shares observations and forecasts on major CRM trends for the next 12 months and explains why companies that use traditional data-centric solutions fail to deliver best customer experience to their clients. Mr. Band notes how much value organizations can obtain once they have the ability to analyze and timely change their processes.


For more information visit www.bpmonline.com

Whitepapers, Archived Webcasts and Sponsored Content
  • BPMonline Community
    Join BPMonline Community to effectively collaborate, share ideas and find answers. The Community serves a single knowledge hub for everybody interested in CRM technology.
  • Insights
    Check out the Insights page on BPMonline website and find plenty of useful materials there: from demo videos and white papers to comprehensive series of video interviews with world's leading analysts and thought leaders.
  • BPMonline CRM
    Explore the clean interface of the cutting-edge CRM solution highly endorsed by industry thought leaders
  • Try BPMonline CRM Free
    Signup to try BPMonline CRM free - access full-functional latest version of CRM application
  • Consumer UI
    5 innovations in the interface that transforms the way you use enterprise software.
This company is listed in the following categories:
AnalyticsConsumer Packaged GoodsCustomer Service/Call CentersEducation
Enterprise CRMFinancial Services/BankingHealthcareInsurance
IntegrationManufacturing/AutomotiveMarketing AutomationNon-profit
Pharmaceuticals/ChemicalsProfessional ServicesRetailSales Automation
SMB/Mid-market CRMSocial CRMSports/EntertainmentTechnology
Articles Mentioned
BPMonline Releases BPMonlineCRM 7.2
New release of BPMonline CRM 7.2 brings security and business process management enhancements.
The 2013 CRM Market Leaders
BPM Online Releases New Platform
BPMOnline 7.0 supports a new user interface and mobile capabilities.
BPMonline Launches BPMonline CRM Realty
The application combines CRM and business process management functionality.
CRM Idol Kicks Off Its Second Season
Annual competition offers small businesses opportunities for exposure, resources, and advice.
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