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280 Summer St., 6th Floor
Boston MA 02210
United States

PH: +1 617 765 7997
Visit their Web site: www.bpmonline.com

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Next generation CRM: all about business process excellence

Bpm’online is a premium vendor of process-driven cloud based software for marketing, sales and service automation. The beauty and core value of bpm’online products are the out-of-the-box processes that guide users through the most effective actions to accelerate results. Users love bpm'online's engaging interface with its social look and feel, free from redundant information that keeps them focused on what is relevant.

Awards and recognition

In 2015 bpm’online received the top score in the current offering category among the Strong Performers in the Forrester Wave™: CRM Suite For Midsize Organizations, Q1 '15. Later on Gartner has included bpm’online into its Magic Quadrant for the CRM Customer Engagement Center, 2015. Bpm’online has been also recognized in the recently released Nucleus Research H1 2015 Technology Value Matrix for Customer Relationship Management (CRM), ranking at the top for usability.

Bpm’online has been widely recognized by key industry analysts, receiving industry prestigious awards, such as:


2015 CRM Excellence Award by TMC’s CUSTOMER Magazine;


CRM Market Leader Award in the Sales Force Automation category of The 2014 CRM Market Awards by CRM Magazine;


Gold Stevie® Award for the Best Relationship Management Solution of the Year in the 11th Annual International Business Awards;


2014 Tech ROI Award by Nucleus Research (received by bpm’online’s customer SCi Sales Group for the 1281% ROI from implementing bpm’online CRM);


CRM Watchlist Winner for the three consecutive years (2012, 2013 and 2014);


ISM 2013 Top 15 CRM Software Award by ISM Inc.;


2013 European IT & Software Excellence Award by IT Europa;


Customer Service Rising Star Award by CRM Magazine;


CRM Idol 2011 Winner in EMEA region.

Bpm'online Partner Program

Bpm’online has developed an innovative, flexible, barrier-free partner program developed to empower complementary technology providers, CRM resellers and consultants to meet the challenges of the cloud era and build sustainable business with up to 40% recurring revenue.

The foundation for partners’ success


Recurring lifetime commissions.
Up to 40%!
Bpm’online partners earn high and stable commissions year after year throughout the entire lifecycle of their clients. No decrease in the commission rates!


Flexible engagement model.
Allows you to focus on what you do best!
Partners are welcome to choose the metrics and KPIs they are most comfortable with. Leverage your most productive business activities to earn higher commission rates.


No boundaries to entry.
Endless opportunities with zero investment!
There is no entry fee or certification costs to enroll in the bpm’online partner program, no hurdles, only the tools and focus to speed up partner engagement resulting in fast tangible results.

Download partner guide


Product Description

Bpm’online CRM is a process-driven cloud based software that connects the dots between marketing, sales and customer service, efficiently managing the complete customer journey – from lead to order, and to ongoing account maintenance.

Take a closer look at what bpm’online has for you


Out-of-the-box processes

Bpm’online products include a set of best practice processes for marketing, sales and customer service. Ready-to-go processes guide users through the most effective actions and make it easy to jump start using the system and bring industry best practices to their work.


A complete view of the customer journey

Bpm’online delivers end-to-end processes to manage the complete customer journey. Connecting the dots between marketing, sales and customer service allows companies to effectively manage every stage of the customers’ interactions.


Engaging interface that users love

Bpm’online applications have engaging interface and a social look and feel, which makes working with the software easy and ensures an increase in overall user adoption rates.

bpm'online marketing

bpm'online sales

A holistic multichannel marketing management software empowered by out-of-the-box referenced campaigns to gain demand generation excellence.

A cloud CRM with out-of-the-box sales processes that enables to take control over a complete customer journey - from lead generation to repeat sales.



bpm'online service

bpm'online real estate

A robust cloud-based application with predefined best practice processes to deliver omnichannel customer service and support.

CRM system designed for real estate companies to manage every step of customer interactions -from leads to transactions.




Whitepapers, Archived Webcasts and Sponsored Content
  • Key takeaways from the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2015
    In the 2015 Magic Quadrant for the CRM Customer Engagement Center (CEC) Gartner analysts examine the market for global customer service and support applications for case management, trouble ticketing and problem resolution. Download the key takeaways to learn more.
  • The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015
    Download this report to learn more about the current state of the CRM market landscape, and find out why bpm'online received the highest ranking for the current offering among Strong Performers.
  • Bpm’online Partner Guide
    Bpm’online has released a new and innovative Partner Program that empowers CRM Resellers, Solution Providers and Consultants to build sustainable businesses with up to 40% Lifetime revenue! Download the Partner Guide to learn more.
  • bpm’online sales eBook
    Download our eBook “The complete guide on how to optimize your end-to-end sales process to maximize value and drive successful sales behavior” and discover how dynamic sales process instilled into business operations helps companies to improve win rates and reduce losses.
  • From Lead to Keys in Hand - bpm’online real estate eBook
    Download our eBook and learn how to unite fragmented processes and improve operations on every step of customer journey through the real estate sales cycle. ‘From Lead to Keys in Hand is a complete guide on how to effectively manage every step of customer interactions from leads to transactions in real estate.
This company is listed in the following categories:
AnalyticsCloud-based CRMConsumer Packaged GoodsCustomer Service/Call Centers
EducationEnterprise CRMFinancial Services/BankingHealthcare
InsuranceIntegrationManufacturing/AutomotiveMarketing Automation
MobileNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSales AutomationSMB/Mid-market CRMSocial CRM
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