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30 S. Wacker Drive, 22nd Floor
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PH: +1 (917) 383 2770
Visit their Web site: www.bpmonline.com
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Bpm’online is a global provider of first-class Customer Relationship Management (CRM) and Business Process Management (BPM) solution. The award-winning bpm’online CRM application brings easy and affordable process management tools to CRM professionals. Powerful and easy to use, the solution provides deep user-friendly customization at an incredibly inexpensive price point.

Bpm’online is the winner of a number of industry awards. In 2014 bpm’online named a CRM Watchlist 2014 Winner for a third year in a row, and listed in The Gartner CRM Vendor Guide 2014, published by the world's leading information technology research and advisory specialists, Gartner. The company was named the winner of the European IT Software Excellence Awards 2013, won the 2013 CRM Excellence Award, presented by CUSTOMER Magazine, and premiere strategic advisor, ISM Inc., named bpm’online CRM as a Top 15 CRM Software Award winner and positioned the product as a leader in the fast-paced CRM industry.

Bpm’online has been recognized in the recently released Nucleus Research H1 2014 Technology Value Matrix for Customer Relationship Management (CRM). Due to its significant investments in usability, bpm’online has moved into the Factilitators quadrant of the Matrix this spring.

Bpm’online customer, SCi Sales Group, has received a 2014 Technology ROI Award for their implementation of bpm’online crm. This award held by Nucleus Research, an independent IT research and advisory firm, recognizes companies whose deployment of IT solutions has produced a positive, bottom-line financial return on investment (ROI).

Applying its deep industry expertise, knowledge and experience bpm’online created a range of industry-tailored solutions to help businesses automate processes, improve customer centricity and build long-lasting relationships with customers. Agile deployment options, engaging interface and vast customization capabilities will ensure seamless implementation and quick results at minimal cost. 


Bpm’online’s channel partner program empowers technology providers and resellers to implement bpm’online solutions and provide consultancy services on customer relationship management. With an ever-growing partner network, bpm’online is present in more than 35 countries around the world. Currently 5500 organizations trust our solutions, empowered by the exceptional customer service.

The new program introduces a number of benefits to partner firms, among which:

  • BIG earning potential - up to 50% commission. This extraordinary discount allows partners to reap benefits and quickly become a profitable member of the bpm’online community.
  • Cooperation with the world’s fastest growing CRM vendor. With cutting-edge solutions and professional team with a decade experience in CRM, we are committed to fast market expansion that our partners could benefit from. Work with us to grow your businesses and leverage the benefits of partnering with the world’s fastest growing CRM vendor.
  • No entrance fees. Unlike many other CRM vendors bpm’online offers its partners an opportunity to build a business with limited investment. We have a ‘Win-Win’ approach as our key foundational principle.
Bpm’online Community is an engagement tool for meaningful dialogue between customers, partners and other experts in the customer management field. This online networking platform that enables like-minded users to share ideas and best practices, search for answers, and collaboration.

Message to Partners (Video)


Product Description

Bpm’online CRM is a comprehensive online CRM system based on the BPM platform which inherits all the business process management features that the platform provides.

  • Business Process Management
  • Customer Data Management
  • Sales Force Automation
  • Marketing & Lead Management
  • Contact Centre with Multichannel Support
  • Service Management
  • Time Management and Communications
  • Dashboards, Analytics and Reporting
  • Social Media Integration
  • Third-Party Integrations
  • Enterprise Social Network

Based on the most advanced process modeling standard – BPMN, - the application is easily customizable and does not require extensive coding. Built-in process designer enables users to modify the application without programming.


Engaging interface. You’ll love the way it keeps you focused on work!

The new engaging interface transforms the way you use enterprise software. Unlike traditional cumbersome and repulsive enterprise solutions, with bpmonline CRM users concentrate only on key modules and functions, which allows reducing the amount of time wasted on routine operations, and improve employee productivity and satisfaction.

The essence of the changes lies in the following 5 key success factors:

1.    Information is intelligently put into the context of your current task

2.    Human-centered design - the interface is as simple as your favorite social network

3.    Bring your own device and have the same working experience that you have on laptop

4.    Smart command line simplifies your navigation and data search

5.    The solution is one of the fastest CRM applications ever built


Feel the advantages of bpm’online CRM

  • Fusion of CRM features and BPM tools. A process-based CRM allows continually introduce and automate new processes to gauge efficiencies.
  • Unparalleled self-customization tools. The interface of bpm’online CRM is close in style to the interfaces of social networks and entertainment applications, which makes application visually appealing.
  • Agile deployment. The solution is available in both On-Demand (SaaS) and On-Premise models, and includes a comprehensive service package with free updates and support.
  • Multi-device. Bpbm’online CRM has the same look and feel across all devices you use. Share the same user experience no matter where you use the application: on the phone, tablet or laptop.
  • Enterprise Social Network (ESN) this tool enables employees to better engage, collaborate, and share information. It allows users in different departments, business units, and geographies to discuss deals and projects, share best practices, get answers to questions, ‘like’ or comment on posts. Separate feeds can be used for each CRM record. Enterprise social network in bpm'online CRM significantly increases employee engagement and productivity enabling them to grow personally and professionally and achieve the best results.
  • Unique Time Management Tools. Bpm’online CRM is incorporated with the informational panel. It includes automatic notifications and reminders on noteworthy events and meetings, updates on approval statuses, and ESN feed. Thus bpm'online CRM users can obtain essential information without moving between different CRM sections, without being distracted from their current tasks.

Click to request live demo>>

Bill Band of Forrester Research Explains How to Succeed With Process-Centric CRM & CRM

William Band, Vice President and Principal Analyst at Forrester Research, in which he shares observations and forecasts on major CRM trends for the next 12 months and explains why companies that use traditional data-centric solutions fail to deliver best customer experience to their clients. Mr. Band notes how much value organizations can obtain once they have the ability to analyze and timely change their processes.


For more information visit www.bpmonline.com

Whitepapers, Archived Webcasts and Sponsored Content
  • Bpm'online Community
    Join bpm'online Community to effectively collaborate, share ideas and find answers. The Community serves a single knowledge hub for everybody interested in CRM technology.
  • Insights
    Check out the Insights page on ????online website and find plenty of useful materials there: from demo videos and white papers to comprehensive series of video interviews with world's leading analysts and thought leaders.
  • Bpm'online CRM
    Explore the clean interface of the cutting-edge CRM solution highly endorsed by industry thought leaders
  • Try bpm'online CRM Free
    Signup to try bpm'online CRM free - access full-functional latest version of CRM application
  • Consumer UI
    5 innovations in the interface that transforms the way you use enterprise software.
This company is listed in the following categories:
AnalyticsConsumer Packaged GoodsCustomer Service/Call CentersEducation
Enterprise CRMFinancial Services/BankingHealthcareInsurance
IntegrationManufacturing/AutomotiveMarketing AutomationNon-profit
Pharmaceuticals/ChemicalsProfessional ServicesRetailSales Automation
SMB/Mid-market CRMSocial CRMSports/EntertainmentTechnology
Articles Mentioned
Bpm'online Introduces bpm'online Sales 7.4
Bpm'online's newest salesforce automation product is part of a larger platform upgrade.
The 2014 CRM Market Leaders
Paving the way for success throughout all areas of CRM, our finalists and winners in 10 categories exhibited strategies and innovation this year that put them at the top of their game.
Bpm'online Releases Version 7.3 of CRM
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
BPMonline Releases BPMonlineCRM 7.2
New release of BPMonline CRM 7.2 brings security and business process management enhancements.
The 2013 CRM Market Leaders
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