Conversation Analytics: A Necessity for AI-Enabled Customer Service

2degrees Improves Efficiency and Insights with CXone Mpower

NiCE's genAI-infused solution becomes a true time saver for the telecom.

PolyAI Agents Sweeten Interactions for Hello Sugar

PolyAI's AI agents increase self-service and customer satisfaction for the salon franchiser.

Selectra Is Glad That It Switched to Gladia

The utility comparison firm is using Gladia's speech-to-text for quality monitoring. (Featured on SpeechTechMag.com.)

Brinks Homes in on Streamlined Customer Service with Cresta

The home security provider resolves 92 percent of calls on first contact.

Conversation Analytics: A Necessity for AI-Enabled Customer Service

These solutions are a foundational component for contact centers of the future.

Why Every Company Needs an Operating Model for CRM (and What That Means)

People don't use CRM the way it was intended.

If the Fast Lane Is Self-Service Bots, Then the Slow Lane Is Stewardship

Will customer support in which human agents take ownership of issues become a luxury good?

AI Alone Can’t Do It All

Humans still need to be in the loop. Plus: We fondly remember a visionary colleague.

Optimizing Outbound Communications: Strategies and Technologies For Effective Customer Engagement

Seamless Support: AI Translation's Role in Customer Experience

eBook from Lilt

Creating an AI First Customer Access Strategy with Conversational AI

NiCE

Blueprint for an AI-First Contact Center

NiCE

AI Agents for Your Business

NiCE

Bridging the gap: How AI-powered contact centers can transform healthcare outcomes.

Talkdesk Report

[ICMI] The State of AI in the Contact Center

NiCE

[MIT] The Connected Customer

NiCE