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8x8: Contact Center| Cloud Communications
675 Creekside Way
Campbell CA 95008
USA
www.8X8.com
Year Founded: 1987
Number of Employees: over 1,000
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Product Description
CCaaS - Call Center as a Service; Cloud; Contact Center; Customer Service; CX - Customer Experience; eCommerce; Identity Resolution; Omni/Multi Channel; Speech Technology; VoC - Voice of the Customer
Categories
Customer Service/Call Centers/Contact Centers
Articles Mentioned
8x8 Enhances Its Cloud CX Platform
8x8 Extends 8x8 Intelligent Customer Assistant for Enhanced Voice and Digital Customer Engagement
SupportLogic Launches Voice Connect and Expand
8x8 Adds Video Engagement to 8x8 Contact Cente
8x8 Delivers AI-Powered Platform Innovations
Regal.io Partners with 8x8
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
8x8 Updates Its Contact Center and Unified Communications Platforms
8x8 Launches Operator Connect for Microsoft Teams
8x8 Launches 8x8 Engage
8x8 Launches Proactive Outreach
8x8 Enhances XCaaS Platform
8x8 Adds Transcription and Summarization Features to XCaaS Platform
8x8 Launches 8x8 Sales Assist
Contact Center-as-a-Service Market to Grow by $5.23 Billion Through 2028
8x8 Updates XCaaS Cloud Contact Center and Unified Communications Platform
8x8 Brings Video to 8x8 Contact Center
8x8 Launches Omni Shield to Fight SMS Fraud
8x8 Adds AI Self-Service to 8x8 Intelligent Customer Assistant
8x8 Updates the 8x8 Phone App for Microsoft Teams
8x8 Enhances Cloud Contact Center and Unified Communications Platforms and Extends Global Reach
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
8x8 Updates Its XCaaS Solution
8x8 Launches Intelligent Customer Assistant, 8x8 Supervisor Workspace, and OpenAI Integration
8x8 Releases the 8x8 Connect Automation Builder
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
8x8 and Genesys Partner
8x8 Launches Agent Workspace and Conversation IQ
8x8 Adds to XCaaS
8x8 to Acquire Fuze
8x8 Introduces Frontdesk
8x8 Expands Service to Russia, Japan, and Puerto Rico
The Best Workforce Optimization (WFO): The 2021 CRM Industry Leader Awards
Amazon Web Services Connects More Channels with AI and Analytics: The 2021 CRM Conversation Starters
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
8x8 Launches Experience Communications as a Service (XCaaS)
8x8 Adds Integrated Business Messaging to Microsoft Teams
8x8 Launches 8x8 Contact Center for Microsoft Teams
Contact Center Software Market to Reach $72.04 Billion by 2027
8x8 Launches Winter 2021 Release
Verint Partners with 8x8 on WFM
AWS Expands Its AI-Powered Contact Center Intelligence (CCI)
8x8 Updates the 8x8 Open Communications Platform
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
8x8 Launches Open Communications Platform
8x8 Launches 8x8 Voice for Microsoft Teams
8x8 Launches Rapid Expansion Program for Remote Workers
8x8 Launches Contact Center Winter '20 Release
PCI Pal Extends Partnership with 8x8
The CRM Top 100 Companies in Customer Service, Marketing, and Sales
8x8 Launches Managed Technical Services
8x8 Launches 8x8 Contact Center
8x8 Expands Speech Analytics and Quality Management
8x8 Announces Integration with Google Cloud Contact Center AI
8x8 Announces New X Series Capabilities
8x8 Acquires MarianaIQ
8x8 Enhances its Contact Center Software Portfolio
8X8 Launches ContactNow for Teams
8x8 Lets MOBI Go 24x7
Workforce Optimization Is Poised for Big Changes
Six Pack Shortcuts Lifts Profits With NewVoiceMedia
Cloud-Based Contact Centers: Bringing Clarity to a Crowded Market
Unified Agent Desktops Connect Reps to Essential Apps
8x8 Upgrades Virtual Contact Center Solution
Salesforce Introduces SalesforceIQ, the Thunder Platform, and IoT Cloud at Dreamforce
8x8 Releases Latest Version of Virtual Contact Center
8x8 to Acquire Assets of QSC
8x8 to Acquire DXI for $25.3 Million
8x8 Releases Virtual Contact Center Global
8x8 Updates Virtual Office and Virtual Contact Center for Salesforce1 Platform
8x8 Releases Virtual Office Enterprise Suite
8x8 Launches 8x8 Virtual Analytics Suite
8x8 Unifies Telephony, UC, and Contact Center Users with Single Sign-on and Shared Presence
USAN Partners with Teleopti for WFM Solution in the Cloud
8x8 Adds Social Customer Service Capabilities from Conversocial
8x8 Releases Virtual Contact Center 8.1
8x8 Extends Partnership with Zendesk
iCruise.com Sees Smooth Sailing with 8x8
8x8 and KnoahSoft Partner on Cloud-Based Contact Center Quality Management Solution
Zendesk Acquires Live Chat Provider Zopim
8x8 Partners with Teleopti
8x8 Partners with Zendesk to Deliver a Cloud-Based Contact Center Solution
8x8 Launches Enhanced VCC Cloud Contact Center Solution
8x8 Upgrades Virtual Contact Center
8x8 Brings Business Communications Services to Canada
8x8 Receives Contact Center Patent
8x8 Releases Virtual Receptionist
Making Sense of the Hosted Contact Center Infrastructure Market
Oracle to Acquire RightNow Technologies
8x8 Acquires Cloud Call Center Provider Contactual
January 5, 2005