8x8 to Acquire Assets of QSC
8x8, a provider of cloud-based unified communications and contact center solutions, has agreed to purchase certain assets of privately held Quality Software Corporation (QSC), a developer of cloud-native quality management capabilities and analytics, and two affiliated companies for $3 million in cash and $1.3 million in stock compensation.
QSC is based in Delray Beach, Fla., with a development center in Romania. QSC offers a Web-based solution for the cloud, with a powerful set of monitoring capabilities, including call recording, screen capture, live monitoring, agent evaluations, speech transcription, reporting, and detailed analytics.
As part of the transaction with QSC, 8x8 intends to hire QSC's CEO, Ryan Morrissey, as well as the company's development team in Romania. Morrissey will serve as 8x8's new senior director of product strategy for cloud quality management solutions and be based at the company's headquarters in San Jose, Calif.
"8x8 is already the driving force behind the business communications market disruption, and with the QSC integration, we expect to lead the same level of disruption for quality management in the enterprise," said Vik Verma, CEO of 8x8, in a statement. "Quality management and analytics are an integral part of our customer experience strategy and are already demanded by most larger contact centers today. With the agility of QSC's cloud solutions, these capabilities can be easily delivered to many other groups beyond the call center, adding value to key lines of business, such as sales, help desks, and other essential customer engagement functions throughout the enterprise."
"We are excited to be part of the 8x8 team as the company makes its push into the enterprise and continues to grow in the mid-market," Morrissey said in a statement. "Traditionally, the quality management market has been dominated by dated, on-premises solutions, so QSC's cloud-based innovations bring a new level of flexibility and ease of adoption. Together, we look forward to targeting broader market opportunities in the U.S. and internationally as well as increasing our engineering capacity in Romania to support major quality management initiatives with a keen focus on new workgroup and line-of-business solutions for the enterprise."
8x8 completed its previously announced acquisition of DXI on May 29.