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Companies Using GenAI for Customer Service Must Provide Access to a Human Agent

Gartner found that customers push back when AI blocks access to human agents.

18 Aug 2026
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BlueConic Provides More Responsive RFPs

CDP provider speeds processes with Responsive AI.

Phillip Britt // 06 Jul 2026

Tavern in the Square Scores with Paytronix Promo

Gamified promotion leverages New England Patriots fans to drive loyalty program registration and participation

06 Jul 2026

SIX Gains Compliance with Luware Solutions

Luware Nimbus and Luware Recording help SIX Group adhere to financial industry regulations.

Phillip Britt // 01 Jun 2026

Wunderkind Pause Ads Boost CTV Sales for Zales

Programmatic pause ads on Xumo Play delivered a 276 percent lift in QR code scans.

01 Jun 2026
CRM Columns
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Blame Distribution

When your system makes your people look bad.

Garrison Wynn // 17 Aug 2026

AI Emerges as a Powerful Ally for Assistive Technologies

An app turns volunteers into contact center-like agents for sight-impaired users.

Nancy Jamison // 07 Aug 2026

The CX Leader’s Guide to 2027 Budget Planning: Invest to Scale Your AI Foundation

Build AI-powered CX systems that turn signals into consistent action.

Senem Guler Biyikli // 03 Aug 2026

Who’s Driving This Customer Journey?

A car dealership experience makes a few turns.

Ian Jacobs // 24 Jul 2026
CRM Insight
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The Enterprise AI Agent Buying Scorecard

NiCE

10 Aug 2026

[Gartner] The top 10 operational issues that stall enterprise AI

NiCE

10 Aug 2026

Maximize operational savings and performance with a CX AI platform

NiCE

10 Aug 2026

Salesforce CRM Optimization Playbook

Sercante

24 Jul 2026