PayNearMe Launches AI Servicing and Collections Agent

PayNearMe, a financial technology company, today launched its AI Servicing and Collections Agent into PayXM to improve payment collection and account servicing.

The AI Servicing and Collections Agent combines agentic artificial intelligence with the platform's data, tools, and workflows to interpret customer intent, determine the appropriate next step, and take action across inbound self-service and outbound engagement, handling routine servicing and proactively guiding customers toward resolution or payment.

The Agent introduces outbound capabilities that enable businesses to proactively reach customers and guide each interaction toward the desired outcome. With these capabilities, businesses can do the following:

• Connect proactive outreach to payment data, business rules, and workflows so the agent can authenticate customers and take the appropriate next step. Depending on the interaction, the agent can provide account information, accept or schedule payments, capture promises to pay, manage opt-outs, send Smart Links or connect customers with support.
• Run multiple high-volume campaigns simultaneously.
• Give customers options across voice, text, web, and live support. The agent will preserve context as customers move between channels.

"The real value of an AI agent comes from its ability to use payment context, business rules, and workflows to move an interaction forward," said John Minor, chief product officer of PayNearMe, in a statement. "Because the agent is embedded directly in PayXM, it can move beyond answering questions to taking the appropriate action and involving support staff when human judgment or assistance is needed."