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Articles: Customer Service/Call Centers
The deal to acquire DigitalMailer adds to Doxim's financial services client roster.
The ViA Fraud Control Module enables companies to create unique rules within the IVR to systematically root out potential fraud. (Featured on SmartCustomerService.com.)
The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers. (Featured on SmartCustomerService.com.)
Interactions and Arise Virtual Solutions have partnered to expand the delivery of conversational virtual assistant solutions for customer care. (Featured on SmartCustomerService.com.)
Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow. (Featured on SmartCustomerService.com.)
The latest version of Noble's Harmony contact center software offers inbound service management tools. (Featured on SmartCustomerService.com.)
Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses. (Featured on SmartCustomerService.com.)
A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets. (Featured on SmartCustomerService.com.)
Companies can use Office 365 Groups with Zendesk to engage teams to help resolve customer issues.
The Virtual Observer workforce optimization solution is now integrated with Zendesk's ticketing, voice, social media, and chat features. (Featured on SmartCustomerService.com.)
Desk 360 offers SMBs a collection of tools for greater customer insights and context. (Featured on SmartCustomerService.com.)
Virtual receptionist provider Conversational has added live Web chat support to its portfolio of services for law firms.
Sentiment has enhanced multichannel engagement capabilities by adding chat app integrations to its social customer service platform.
Partners can bundle new cloud-based contact center services from Five9 with PBX. (Featured on SmartCustomerService.com.)
In this exclusive interview CEO Robert Johnson reveals the company's latest customer support updates and future product plans.
Inbenta's search platform can provide self-service search capabilities for company customer support knowledge bases.
Bundles are delivered as unified communications as a service for contact center as a service. (Featured on .)
General Dynamics' CXP is a contact center platform based on Genesys technology.
Interactive Intelligence's PureCloud Engage is now available on the Salesforce.com AppExchange. (Featured on SmartCustomerService.com.)
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