New patent covers call back disposition and re-evaluation in a IVR-based customer care.
Daily News,
Posted 08 Feb 2012
A new interface improves the way call center agents interact with CRM systems.
Daily News,
Posted 08 Feb 2012
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Daily News,
Posted 07 Feb 2012
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
Daily News,
Posted 07 Feb 2012
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
Daily News,
Posted 07 Feb 2012
Rebate tool offers added exposure for utilities, retailers, and manufacturers.
Daily News,
Posted 06 Feb 2012
Employers should ask their staff these two questions.
Daily News,
Posted 06 Feb 2012
Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement.
Daily News,
Posted 01 Feb 2012
Kunnect FREE allows call centers to leverage its solution with no hardware, hosting, or software costs.
Daily News,
Posted 01 Feb 2012
The long-time Sage solutions reseller adds SugarCRm to its suite of business management solutions.
Daily News,
Posted 01 Feb 2012
Proposed legislation would prevent United States firms that off-shore contact center jobs from receiving government funds.
Insight,
Posted 01 Feb 2012
The availability follows successful beta testing at several sites in Europe and Asia.
Daily News,
Posted 31 Jan 2012
The SaaS-based solution is available in several languages for an increasingly global user base.
Daily News,
Posted 31 Jan 2012
The new release of this online/enterprise customer relationship management solution comes with improved customization capabilities for all users.
Daily News,
Posted 31 Jan 2012
The partnership brings together speech analytics and a customer experience management solution for contact centers.
Daily News,
Posted 31 Jan 2012
New chat application allows online businesses to have proactive, personalized interactions with customers.
Daily News,
Posted 25 Jan 2012
Virtual CSR adds Altitude's software suite to deliver business value at the point of contact with the customer.
Daily News,
Posted 25 Jan 2012
Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.
Daily News,
Posted 24 Jan 2012
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
Daily News,
Posted 24 Jan 2012
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