Announcing the exit of Chief Executive Officer Léo Apotheker, SAP returns to a "Co-CEO" format, appointing Bill McDermott and Jim Hagemann Snabe to split leadership duties.
Daily News,
Posted 08 Feb 2010
Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
Learn the value of integrating a mobile component into your CRM strategy.
Viewpoints,
Posted 03 Feb 2010
The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
Web-Only Bonus Articles,
Posted 01 Feb 2010
The analyst firm gives its CRM forecast for upcoming years.
Daily News,
Posted 01 Feb 2010
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
Daily News,
Posted 30 Jan 2010
With its Extended Customer View for financial services firms, the MDM vendor — acquired today by Informatica for $130 million — puts the emphasis on relationship-based insights.
Daily News,
Posted 28 Jan 2010
Don't let confusion around new devices undermine future opportunities.
Viewpoints,
Posted 27 Jan 2010
Merging the digital and the real to create an engaging experience.
Connect,
Posted 26 Jan 2010
Organizations must change their mission and culture to benefit from new technologies.
Customer Centricity,
Posted 26 Jan 2010
Knowing where consumers are can reveal a lot about who they are.
Magazine Features,
Posted 26 Jan 2010
This month's special report on innovation may have a bit of an emphasis on the inhuman machine, but we still know the single-most important part of technology is the user interface. What happens when the user becomes the interface?
Magazine Features,
Posted 26 Jan 2010
Cutting-edge technologies are altering the possibilities that are open to us. Is your company prepared to embrace the new?
Magazine Features,
Posted 26 Jan 2010
Perhaps more than ever, it's a good idea to look for good ideas? But where are they hiding?
Magazine Features,
Posted 26 Jan 2010
To get back to more personalized content, companies are discovering geolocation technologies.
Re:Tooling,
Posted 26 Jan 2010
You can't know where you are unless you look—and look hard.
Reality Check,
Posted 26 Jan 2010
Online community provider extends its private network to Facebook and Twitter.
Daily News,
Posted 23 Jan 2010
Properly built, an online community can generate engagement and two-way dialogue.
Viewpoints,
Posted 21 Jan 2010
The $17.8 million cash purchase of email deliverability specialist Pivotal Veracity is intended to help the marketing automation pioneer compete with best-of-breed email service providers.
Daily News,
Posted 19 Jan 2010
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