SugarCon '09: Angel.com, an interactive voice response specialist, teams with the open-source CRM pioneer to phone-enable SugarCRM accounts.
Daily News,
Posted 04 Feb 2009
The enterprise feedback management vendor broadens its multichannel reach and releases a new on-demand platform.
Daily News,
Posted 04 Feb 2009
How we handle the bad times can reflect well on us in the long run.
Pint of View,
Posted 01 Feb 2009
Constrained spending is no excuse for CRM stagnation.
The Tipping Point,
Posted 01 Feb 2009
When budgets are tight, it's your job to calm skittish customers and capture the few viable prospects. You can't be everywhere at once, so be where you're most effective.
Magazine Features,
Posted 01 Feb 2009
In a difficult economy, don't sit idly by. Do something -- but be sure it has a payoff.
Front Office,
Posted 01 Feb 2009
Net Promoter Conference '09: Deliver an excellent customer experience, and riches are sure to follow.
Daily News,
Posted 29 Jan 2009
What do customers think of customer service?
Viewpoints,
Posted 28 Jan 2009
Net Promoter Conference '09: The financial services leader relies on a simple measure of customer loyalty that often goes unacknowledged.
Daily News,
Posted 27 Jan 2009
A new report details deficiencies and opportunities for government agencies to connect with citizens.
Daily News,
Posted 26 Jan 2009
The move looks to extend Autonomy's reach into the legal profession's document management sector.
Daily News,
Posted 26 Jan 2009
IBM announces cloud-based services within LotusLive, plus integration with CRM players, social networking, and mobile applications.
Daily News,
Posted 26 Jan 2009
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
Daily News,
Posted 22 Jan 2009
In yet another move to expand its workforce optimization offerings, Aspect Software acquires AIM Technologies.
Daily News,
Posted 21 Jan 2009
Penetration for Internet Protocol telephony went from 14 percent in 2007 to 20 percent—but 43 percent of respondents plan to take the plunge in the next two years.
Daily News,
Posted 21 Jan 2009
The company's ClickContact offering enables service providers to turn communication into customer satisfaction.
Daily News,
Posted 21 Jan 2009
NRF Annual '09: Petsmart and Urban Outfitters weigh in on what retailers must do with the horror of 2008 behind them and projections of a difficult 2009 ahead.
Daily News,
Posted 19 Jan 2009
The verticalized solutions aim to improve the customer experience and employee productivity.
Daily News,
Posted 19 Jan 2009
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
Daily News,
Posted 19 Jan 2009
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