| Articles: Customer Service/Call Centers |
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The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.
Daily News,
Posted 27 Aug 2008
destinationCRM 2008: A roundup of our reporting during this year's conference.
Daily News,
Posted 27 Aug 2008
Improved campaign relevance will stretch your marketing budget.
Viewpoints,
Posted 26 Aug 2008
destinationCRM 2008: The missing link in providing quality service is an effective contact center manager.
Daily News,
Posted 21 Aug 2008
Good service helps make you recession-proof.
Viewpoints,
Posted 21 Aug 2008
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Daily News,
Posted 20 Aug 2008
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 20 Aug 2008
destinationCRM 2008: Keynote addresses today's customer demands and what companies can do to keep them coming back.
Daily News,
Posted 19 Aug 2008
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
Daily News,
Posted 19 Aug 2008
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
Daily News,
Posted 19 Aug 2008
Use "derived importance" to find out what matters most.
Viewpoints,
Posted 19 Aug 2008
destinationCRM 2008: To build customer loyalty, make experiences memorable.
Daily News,
Posted 18 Aug 2008
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
Daily News,
Posted 18 Aug 2008
A new Forrester report points to more emphasis on real-time data warehousing -- and outlines five ways to go about it.
Daily News,
Posted 15 Aug 2008
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Daily News,
Posted 14 Aug 2008
The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.
Daily News,
Posted 13 Aug 2008
With a nod to Apple's iPhone, the enterprise application vendor reconfigures the user interface for its business software.
Daily News,
Posted 11 Aug 2008
The financial services industry overhauls its customer service.
Viewpoints,
Posted 08 Aug 2008
eTail East '08: Consumers just want to buy from someone they can relate to.
Daily News,
Posted 07 Aug 2008
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Companies: Customer Service/Call Centers
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