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Articles: Customer Service/Call Centers
The integration between Plum Voice and Stripe allows companies to accept payments through their IVRs. (Featured on SmartCustomerService.com.)
All parts of your business understand the importance of data, so now everyone—from IT to sales and marketing to customer service—should take responsibility for it.
CXone Agent for Salesforce add's NICE's Workforce Optimization to Salesforce.com's unified desktop. (Featured on SmartCustomerService.com.)
When it comes to delivering customer service during a time of crisis, customers don't want polite apologies and sympathy—they want fast solutions, new research suggests. (Featured on SmartCustomerService.com.)
Zendesk brings omnichannel customer support solutions to the Shopify Plus platform.
CTI Adaptor integrates legacy or on-premises telephony and CRM systems for increased engagement visibility. (Featured on SmartCustomerService.com.)
NICE's GDPR Compliance Center simplifies the implementation of data governance processes to help contact centers comply the General Data Protection Regulation. (Featured on SmartCustomerService.com.)
Consumers can initiate support chats with businesses that use eGain for customer service through the companies' Facebook pages via Facebook Messenger. (Featured on SmartCustomerService.com.)
Cogito Dialog now evaluates behavioral signals and provides live guidance to phone representatives. (Featured on SmartCustomerService.com.)
The name change reflects the company's new digital focus and expanded service offerings. (Featured on SmartCustomerService.com.)
Dennis Fois will lead the company after serving as CEO at Rant & Rave.
Keeping happy, loyal customers around is lot less expensive than trying to acquire new ones. Here's how online retailers can keeps theirs around for the long haul.
A technology provider for local pizzerias streamlines support operations with ticketing and communication software
Some customers are just worth letting go, regardless of their monetary value.
This year, customers are demanding that service organizations build out self-service, automate where possible, and empower agents.
Speech and text analytics have become indispensable to the customer journey, and increased adoption and a replacement cycle are the next stage.
Nuance Communications has debuted an AI-powered cognitive arbitrator, which will connect and integrate virtual assistants with third-party service providers through an interface that works across the automotive, smart-home, and Internet of Things (IoT) spaces. (Featured on SmartCustomerService.com.)
The call center solutions and location-based workflow providers partner to deliver improved agent use of data-visualization for ServiceNow. (Featured on SmartCustomerService.com.)
Another year has gone by, and while some companies spent 2017 delivering excellent customer service, others have stumbled.
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