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Articles: Customer Service/Call Centers
Announcing the exit of Chief Executive Officer Léo Apotheker, SAP returns to a "Co-CEO" format, appointing Bill McDermott and Jim Hagemann Snabe to split leadership duties.
Boost sales while recovering from the recession.
Learn the value of integrating a mobile component into your CRM strategy.
The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
The analyst firm gives its CRM forecast for upcoming years.
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
With its Extended Customer View for financial services firms, the MDM vendor — acquired today by Informatica for $130 million — puts the emphasis on relationship-based insights.
Don't let confusion around new devices undermine future opportunities.
Merging the digital and the real to create an engaging experience.
Organizations must change their mission and culture to benefit from new technologies.
Knowing where consumers are can reveal a lot about who they are.
This month's special report on innovation may have a bit of an emphasis on the inhuman machine, but we still know the single-most important part of technology is the user interface. What happens when the user becomes the interface?
Cutting-edge technologies are altering the possibilities that are open to us. Is your company prepared to embrace the new?
Perhaps more than ever, it's a good idea to look for good ideas? But where are they hiding?
To get back to more personalized content, companies are discovering geolocation technologies.
You can't know where you are unless you look—and look hard.
Online community provider extends its private network to Facebook and Twitter.
Properly built, an online community can generate engagement and two-way dialogue.
The $17.8 million cash purchase of email deliverability specialist Pivotal Veracity is intended to help the marketing automation pioneer compete with best-of-breed email service providers.
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Companies: Customer Service/Call Centers

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