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Articles: Customer Service/Call Centers
IP Office Contact Center 10 is a contact center platform specifically geared toward midsized businesses.
The master agency will offer its clients Interactive Intelligence's PureCloud Engage.
Jive Contact Center is a cloud-based application designed to increase efficiencies for incoming calls.
Interactions has extended its Intelligent Virtual Assistant with a voice biometrics offering based on its Curo Speech and Language Platform. (Featured on SpeechTechMag.com.)
Zoho Desk is a context-aware help desk application.
The new retail-specific Zappix Visual IVR offering enhances retailers' voice IVR. (Featured on SmartCustomerService.com.)
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
The acquisition of OpinionLab strengthens Verint's voice of the customer and enterprise feedback management solutions portfolio.
Confirmit Fast Track is a voice of the customer solution that can be combined with other business systems.
The NICE Uptivity offering is geared specifically for the SMB market, providing an integrated suite of next-generation WFO solutions with critical contact center functions.
The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on SmartCustomerService.com.)
Sundown AI enhances the mobile users' experience through a new voice-powered app integration with Magento. (Featured on SpeechTechMag.com.)
MarketsandMarkets predicts the cloud contact center market will grow at a compound annual rate of 23.6 percent through 2021. (Featured on SmartCustomerService.com.)
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
Neustar Fraud Detection provides a single view of identity for risk, fraud, compliance, and customer acquisition. (Featured on SmartCustomerService.com.)
New customer experience management solutions help insurers meet members' increasing expectations. (Featured on SmartCustomerService.com.)
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Zendesk has launched a redesigned company brand and an expanded product family that includes the new Zendesk Connect and Zendesk Explore. (Featured on SmartCustomerService.com.)
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
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