Companies are adopting AI to optimize field service management and improve CX, ISG finds. Plus, Gartner names five technologies expected to see high levels of investment in the finance function.
The British telecom provider is expanding its use of Aimee, a Sprinklr-powered virtual assistant.
The skincare brand tested its ShadeFinder tool with consumers before launching
Sugar Sell and sales-i help the truck dealership sell smarter and faster.
Customer outcomes improve with remote employee tracking from Insightful.
As companies face difficult decision about fluctuating costs, it will be crucial to be transparent with customers.
If AI is charged with evaluating AI, the process needs to look different.
Companies might be trying to seem relatable and authentic, but they risk looking unprofessional and sloppy.
The possibilities are exciting, but the path to a successful AI rollout isn't all smooth sailing.
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