These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The utility comparison firm is using Gladia's speech-to-text for quality monitoring. (Featured on SpeechTechMag.com.)
The home security provider resolves 92 percent of calls on first contact.
QR campaigns increase the Middle East retailer's conversions.
Credit union's AI assistant "Ruth" independently handles 46 percent of member conversations while cutting wait times to 34 seconds.
Don't let short-term savings chip away at the experiences that keep customers loyal.
These two tools are better together.
As buyers increasingly rely on AI tools for faster decision making, more activities are starting to occur outside of your owned channels. Here's how to adapt.
The notion of using technology to shrink contact centers has come up repeatedly through the years.
NiCE
A New Guide from Language IO
UJET: The Ultimate Performance Drink for Your Contact Center
a UJET Solution Brief
UJET
UJET [video]
Your Contact Center is Being Left Behind
Your Industry Deserves Better Than Generic Contact Centers