Apple iPod Nano You could win an Apple iPod Nano just by registering and attending a destinationCRM.com web event. Congratulations to the winner for June, Paul Scott!

			Coming July 09, 2008 The Power of Personalization - Using Personalized Speech Self-Service to Thrive and Compete Contact centers, despite being the front-end of many organizations, will face the pinch as enterprises will need to reduce costs fast, yet maintain high standards - all while trying to generate revenue. How an organization manages and maintains its customer relationships is more important than ever before. The key to survival is the ability to position all contact channels to drive efficiencies, improve customer relationships and grow revenues. This webinar examines the role of personalized speech self-service in helping you thrive and compete in this environment. Sponsored by: Convergys Corporation This is a FREE E-Broadcast event! Register Today! or Click Here for more information.
			Coming July 23, 2008 Leveraging Customer Interactions to Enhance Data-Driven Business Decisions with NICE Interaction Analytics This webinar, delivered by NICE a leading provider of call center optimization solutions, will highlight how you can leverage NICE's Interaction Analytics to meet your business objectives. Topics to be discussed include the solution's multi-dimensional analytics as well as customer case studies. Sponsored by: NICE Systems, Inc. This is a FREE E-Broadcast event! Register Today! or Click Here for more information.
			Coming July 30, 2008 Interaction Analysis: Utilizing Customer Interactions as a Strategic Asset Join Autonomy etalk on July 30th to discover how you can take advantage of the latest state-of-the-art technologies and solutions for the contact center. This event will provide an overview of the functionalities, benefits and business value of speech analytics. Sponsored by: Autonomy etalk This is a FREE E-Broadcast event! Register Today! or Click Here for more information.

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).

			Open the Door to 'intelligent' Customer Service Join Genesys and Belgacom in a complimentary Web seminar to hear how Belgacom, a leading provider of telecommunications services, improved their overall customer experience with an integrated self-service solution. Sponsored by: Genesys Original Broadcast Date: Jun. 18, 2008
			Optimize Your Service Desk Environment with Integrated Remote Support Join us for an interactive Webinar to hear how John Ragsdale, VP of Research at the SSPA share industry research on how tightly integrating remote support technology into support processes streamlines agent productivity, increases customer satisfaction, and drives faster return on investment for remote support tools. Sponsored by: Citrix Original Broadcast Date: Jun. 04, 2008
			Next Generation Campaign Management: Beyond outbound marketing This webinar provides new insight into the benefits of integrating inbound customer campaigns with outbound campaigns and the importance of engaging with customers when they choose to engage with the organization. Sponsored by: Portrait Software Original Broadcast Date: May. 28, 2008
			Getting It Right the First Time, Six Best Practices That Lead to Higher Rates of First Call Resolution In this thought-leading, one-hour webcast we'll look at the main challenges and factors that work against getting it right the first time. We'll also show you six best practices that can help you overcome these obstacles without sacrificing agent productivity. We'll show examples of how KANA customers are using Knowledge Management to deliver just the right answer, at just the right time. Sponsored by: KANA Software, Inc. Original Broadcast Date: May. 21, 2008
			The Science of Selling - Maximizing Sales Success with On-Demand Analytics Featuring Mark Zawacki, Managing Partner & Founder, Milestone Group and Ken Rudin, CEO and Co-Founder, LucidEra. Join us for this interactive webinar and get more out of your CRM and ERP application investments with business visibility on demand. Sponsored by: LucidEra Original Broadcast Date: May. 14, 2008
			Harness the Collective Genius of Your Top Performers: Integrating Microsoft CRM Online with SAVO Sales Enablement 2.0 to Clone Your Sales "Gurus" On May 7th, join SAVO and Microsoft for an industry-changing announcement! At last, a CRM platform that actually delivers as much value to the front-line seller as it does to executive management.  During this webcast, executives from SAVO and Microsoft will unveil a groundbreaking strategy for maximizing the impact of every customer interaction. Sponsored by: The SAVO Group Original Broadcast Date: May. 07, 2008
			Top 5 Ways to make it easy for your customers to do business with you Denis Pombriant, Managing Principal, Beagle Research Group introduces how to make it easier to do business with your company by using contract signature management. In addition, Jason Lemkin, CEO, EchoSign and Christy Cooper, Sr. Dir Sales and Marketing, Preferred Offices will discuss how the automatic signing, tracking, and filing of contracts can drastically improve your sales process, deliver visibility into the contract signature process, and make contract administration a systematic process. Sponsored by: EchoSign Original Broadcast Date: Apr. 30, 2008
			State of Customer Service in North America 2008 Industry assessment and roadmap to excellence in single-channel, multichannel, and multiagent customer service To learn more about the findings and best practices for customer service excellence, join CRM magazine, Forrester and eGain on April 23, 2008. Register now to reserve a seat! Sponsored by: eGain Communications Corporation Original Broadcast Date: Apr. 23, 2008
			The Business Case for On-Demand Analytics for Salesforce.com Join us for this live webcast! Jeff Kaplan, Managing Director of THINKstrategies will discuss the growing importance of generating and leveraging actionable information, and why on-demand business analytics is crucial to maximizing the value you're getting from Salesforce.com. In this interactive webinar we'll discuss where transactional applications stops and where the value of business analytics takes over, so you always get actionable information and answers on demand - not just static reports. Sponsored by: LucidEra Original Broadcast Date: Apr. 16, 2008
			What's Next for CRM? Attend, What's Next for CRM and learn the 5 key questions all prospective CRM buyers should ask when evaluating how technology can increase their organization's sales effectiveness. Get the answers you need to ensure the technology you choose will in fact drive individual performance, which in turn delivers the measurable results your organization is looking for. Sponsored by: Oracle Corporation Original Broadcast Date: Apr. 09, 2008
			Listen to Your Customers! Applying Feedback Management for Superior Service Join this web event to learn how Enterprise Feedback Management (EFM) fits with your service and support strategy, the latest trends around customer analytics and feedback, and how you can prepare by tapping into the new transformation services from eVergance. Sponsored by: eVergance Original Broadcast Date: Apr. 02, 2008
			How to Use Online Sales Demos to Generate Interested Prospects Attend this Webinar to learn why sales professionals are turning to online technology to make the sale, how and when online demos are being used in the sales process, and the benefits of delivering instant, one-click sales demos online. Sponsored by: Citrix Online Original Broadcast Date: Mar. 26, 2008
			Uncovering the Secrets to Great Customer Service - How Do the Best Companies Achieve Award-Winning Status? In this thought-leading, one-hour webcast we’ll explore the means and best practices by which leading service providers have begun to design and master the service experience for maximum customer satisfaction and loyalty. We’ll show some of the metrics that these great organizations have achieved in customer service. Sponsored by: KANA Original Broadcast Date: Mar. 19, 2008
			Beyond the Boundaries of Traditional CRM - Microsoft Dynamics CRM is your Platform for Relationship Management Success In this webcast you will learn concrete ways how Microsoft Dynamics CRM can help you and your organization attain a 360-degree view of customers, achieve reliable user adoption, accelerate project delivery and returns, and adapt quickly to business change. Sponsored by: Microsoft Dynamics CRM Original Broadcast Date: Mar. 05, 2008
			Take Control of the Customer Experience: Leveraging the power of Multi-Channel Customer Interaction Data Join this web event to learn how to use your customer interaction data to improve the customer experience. Convergys, a global leader in relationship management, will show you that adding a data-driven approach to analysis of the customer experience is critical to an effective relationship management strategy. Sponsored by: Convergys Original Broadcast Date: Feb. 27, 2008
			How to Accelerate Sales Performance with On-Demand Business Analytics - A Case Study with Aruba Networks Join us for this live web conference! Hear real-world examples of how high-growth companies of all sizes are getting more out of their CRM investment, accelerating sales performance, and getting the insights they need to improve sales effectiveness and maximize revenue growth. Sponsored by: LucidEra Original Broadcast Date: Feb. 20, 2008
			Discover Hidden Customer Insights and Drive Growth In this one-hour event, speakers will describe how you can use predictive analytics-embedded within CRM technologies-to maximize the customer experience and generate significant growth. You'll discover why predictive analytics has become a competitive imperative, how predictive analytics enhances the capabilities of your CRM infrastructure, how other organizations use predictive analytics to improve customer service, marketing capabilities, and increase revenue, and how Microsoft and SPSS are collaborating to bring the power of predictive analytics to easy-to-use CRM tools. Sponsored by: SPSS Inc. Original Broadcast Date: Feb. 13, 2008
			Transforming Customer Service into a Strategic Business Asset In this webcast, you will learn about innovative solutions from Microsoft to help your organization transform your customer service operations into a strategic asset. Discover how the new Microsoft Dynamics CRM 4.0 can help you easily track and resolve customer issues using a robust customer service platform, including knowledge management and service scheduling, resolve customer issues consistently and productively with workflow enabled in Windows Workflow Foundation, and much more. Sponsored by: Microsoft Dynamics CRM Original Broadcast Date: Feb. 06, 2008
			2008 Customer Service Trends and Five Tips for a Winning Strategy Join this web event to learn what "mega trends" are in store for 2008, and how you can prepare by tapping into the know-how and strategic services from eVergance. Hear from noted industry watcher and eVergance CMO Allen Bonde, as he lays out his predictions for CRM in 2008, and steps you through five key tips for harnessing the full potential of your technology investments and delighting your customers. Allen will also be joined by eVergance Chief KM Strategist John Chmaj, who will provide valuable insights into the evolving role of knowledge management in service and support. Sponsored by: eVergance Original Broadcast Date: Jan. 30, 2008
			Developing a high-performance sales team with Microsoft Dynamics CRM 4.0 Your Choice Begins Today. In this webcast, you'll learn firsthand how the new Microsoft Dynamics CRM 4.0 can help make an immediate productivity improvement in your sales team. Sponsored by: Microsoft Dynamics CRM Original Broadcast Date: Jan. 09, 2008
			When is Contact Management Software Not Enough? Hear from two customers, DSC Consulting and Administaff, on why they made the move to on demand CRM and the real world benefits they’re achieving. Moderating this event will be, David Myron, Editorial Director CRM magazine. Also joining is, Steve Diamond, Senior Director of CRM On Demand Product Marketing at Oracle Corporation. Sponsored by: Oracle Corp Original Broadcast Date: Dec. 12, 2007
			The Back-End of Front-End Commerce: Satisfying The New Spoiled Consumer Join this webcast to find out what today's "spoiled consumer" wants in their shopping experience—and what you can do about it. You will learn how to help customers determine which product meets their requirements, maximize marketing opportunities by leveraging customer history, ensure consistent customer experience across all channels, synchronize product shipment with service and delivery orders, reduce incorrect or illegible orders by as much as 33%, implement an agility layer that reaches across existing IT assets, cut staff time needed to synchronize and visually aggregate operations, and see order problems and correct them before complaints pour in. Sponsored by: Sterling Commerce Original Broadcast Date: Nov. 28, 2007
			Predict Your Customer's Next Move Rob Garf, Vice President and General Manager, Retail Strategies at AMR Research, will describe how retailers can boost productivity and enhance customer service through the use of profiling and marketing analytics, including real-time, selflearning systems. Jackie Palmer, Product Manager at Infor, will provide additional examples for telco and financial services and describe how these systems augment rather than replace existing portals, CMS, and web analytics environments to make the shift from operational excellence to customer centricity and increased revenue. Sponsored by: Infor Original Broadcast Date: Oct. 31, 2007
			Blending Knowledge into the Customer Experience - Proven Practices and Payoffs Join KANA and a representative from their customer, Xerox Corporation for a very enlightening one-hour web-seminar that will explore the active practice of adding intuitive knowledge-based responses to each customer service desktop. You'll be surprised at how this initiative can significantly improve every customer interaction as well as save tremendous amounts of time for the customer service agent. Sponsored by: KANA Software, Inc. Original Broadcast Date: Oct. 24, 2007
			How Proactive Service and Sales Solutions are Changing the Online Customer Experience Join this web event to learn how your business can address these problems by implementing software solutions from Talisma. A leading research firm has recognized proactive services and sales solutions as having the potential to deliver transformational benefits to service and sales organizations. Hear from Jason Smiley, Product Manager for Talisma's Customer Interaction Management (CIM) Suite, as he discusses best practices that can transform your businesses into proactive service and sales organizations. Sponsored by: Talisma Original Broadcast Date: Oct. 17, 2007
			Industrial Strength Service and Support Tune in to this free Web seminar and learn how CNH is driving global customer satisfaction and loyalty with online self-service and agent-assisted support backed by world-class knowledge management. Experts from CNH and KNOVA will provide strategies and best practices that you can employ to achieve measurable improvements to the level of support you offer your customers. Sponsored by: KNOVA Original Broadcast Date: Oct. 03, 2007
			How to Clone Your Best Contact Center Agents to Enhance Customer Experience and Improve Sales With competition rising, businesses are finding that customer service is key to market leadership. However, with M&A's, product proliferation and outsourcing, sustaining and improving customer service performance of contact center agents has become a daunting challenge. "Cloning" your best agents is a powerful approach that can help. Join CRM Magazine, Forrester and eGain to learn how. Register now to attend. Sponsored by: eGain Communications Corporation Original Broadcast Date: Sep. 12, 2007
			Breaking Through with Sales Enablement 2.0 Join Jeff Summers, Chief Marketing Officer from The SAVO Group for a discussion of the latest Sales Enablement trends, technologies and business practices that are driving significant improvements in corporate performance. Sponsored by: The SAVO Group Original Broadcast Date: Aug. 23, 2007
			5 Ways to Run Your Support Center Like a Business Join us for an interactive live Webinar to hear renowned support strategist, Lisa Welsher, share 5 proven principles to help improve the performance of your support organization. Whether you are new to support or are a seasoned professional, this event is certain to expand your knowledge and provoke new ideas. Sponsored by: Citrix Online Original Broadcast Date: Aug. 15, 2007
			Transform CRM Data into Sales with Advanced Reporting and Analytics Join David Myron from CRM Magazine, Jason Pamer and Marcus Olson from Business Objects for this educational session on how you can drive additional sales from your CRM data using advanced reports and analytics. Sponsored by: Business Objects Original Broadcast Date: Aug. 09, 2007
			Still waiting for CRM adoption? Try Wireless. Join us at the complimentary Wireless CRM Web Event. You'll learn best practices from leading experts, hear customers describe how they use Wireless CRM to leverage the power of Oracle and Siebel, and discover strategies for rapid deployment! Sponsored by: AT&T, BlackBerry, and Antenna Software Original Broadcast Date: Aug. 01, 2007
			10 Proven Ways to Increase Your Sales Team's Productivity In this informational webinar, Andrew Boyd, Sr. Vice President & Research Director - Customer Relationship & Experience Management (CRM/CEM) Practice and Greg Anderson, Sr. Director, GoldMine Product will examine the methods, processes and technologies that sales management can use to improve sales productivity from the point of view of the salesperson. Sponsored by: GoldMine Products Original Broadcast Date: Jul. 25, 2007

For information on sponsoring a CRM magazine/CRM Media Web Event, please click here to download our sponsorship packet (PDF format) or contact DawnEl Harris (dawnel@destinationcrm.com).