|
Biographical Information
the Editors of CRM magazine
|
|
|
|
Articles By the Editors of CRM magazine
|
Mark Hurd is no stranger to big success. In his five years as president and CEO of HP, he was credited with righting the company's financially struggling ship. Now, starting his third year as president of Oracle, he is steering yet another big ship on a completely new course.
Join us in in congratulating the vendors leading the marketplace across 10 categories; eight Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM; a long-overdue induction into the CRM Hall of Fame; and, best of all, four companies using CRM to connect with their customers.
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
Posted 02 Aug 2010
A new book examines what it takes to engender the strongest kind of customer loyalty.
The V also stands for vendor—as in vendor relationship management, which argues that customers are the ones in control of their relationships.
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Posted 01 Mar 2010
A special Salesforce.com edition of Real ROI.
In 1999, Marc Benioff's Salesforce.com went looking for the end of software, and a decade later found its first billion-dollar year. Now it's looking for the next billion.
A look back at the peaks and valleys (and more peaks) of Salesforce.com's first decade.
The research firm's list of technologies with the potential to significantly impact the enterprise in the next three years.
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Posted 02 Sep 2009
We cover CRM every month, of course, but this month is special. This is when we pull out all the stops to recognize excellence—the vendors leading the marketplace across 10 categories; six Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM who are changing the direction of the industry; and, best of all, four companies using CRM to connect with their customers.
In the age-old battle between dreamers and visionaries, visionaries win out every time. The eight individuals honored this year may not be the biggest names in CRM — well, not all of them, anyway — but there's no doubt each one sports a powerful vision.
Six on the rise in 2009
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
The four customer implementations deemed most worthy this year.
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Posted 24 Aug 2009
Readers tell us what they think of "social" technologies.
A reader offers a Pre-view on smartphones, and "Pint of View" generates some responses.
CRM magazine's in-depth report on the state of social media in CRM.
An alphabetical glossary of what you need to know about social media.
CRM magazine's Social Media Maturity Model, the launching pad for a discussion of the next five years of social media.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Eight categories -- including one making its debut -- reflect the very best the CRM service-and-support industry has to offer.
The five companies we cast an approving eye on -- some names that might be new to you, but at least one that will be all too familiar, in a different context.
Get Satisfaction enables customers to connect with companies—and receive "people-powered customer service" in return.
Helpstream brings the community into customer service.
On-demand customer service provider Parature expands from interactive gaming to target firms of all sizes.
CRM veteran Salesforce.com utterly revamps its service offering through acquisition and innovation.
Sword Ciboodle—the former Graham Technology—plants a flag in North America.
This year's class of four companies impressed us with their CRM service-and-support efforts—and, more important, they impressed their customers.
Astute Solutions helps Bath & Body Works' knowledge management system smell like roses.
CBS Interactive optimizes online service across all its sites so customers never miss a minute of the action.
The Municipality of Coamo, Puerto Rico, connects to the community with Microsoft Dynamics CRM and Rock Solid Technologies.
Identity-theft guardian LifeLock finds the key with on-demand contact center platform LiveOps.
Some of the scary statistics capturing the impact of this economic crisis—so far.
Feeling battered by the recession? This is how you do battle: Fight! Fight! Fight!
Every consumer belongs somewhere. And spends accordingly.
A visual look at the numbers that affect the numbers.
CRM magazine announces the winners of its 2008 CRM Market Awards.
The visionaries shaping the CRM industry.
Eight on the rise in '08.
The four customer implementations deemed most worthy this year.
Across a record 10 categories, the best and brightest of CRM.
destinationCRM 2008: A roundup of our reporting during this year's conference.
Posted 21 Aug 2008
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
Posted 20 Aug 2008
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
The seven categories, and the companies that led them.
The Rising Stars of 2008 are at your service.
These four implementations -- successfully undertaken by wildly different companies utilizing products from a variety of vendors -- represent the very best of this year's efforts.
Highlights from the month's news.
As 2008 arrives, a look back at the most popular online stories of last year.
Posted 01 Jan 2008
Demand for CRM professional services remains strong--and steadily increasing.
As the market for business intelligence matures and users become more sophisticated, more companies are buying into BI.
The leaders, the winners, and the honorees--the best of the CRM industry over the last 12 months.
CRM magazine's Influential Leaders are the executives and industry pundits with the strategy, product line, or visionary thinking needed to drive the market.
The right information at the right time, with Eloqua and Salesforce.com.
Our Rising Stars this year don't fit any single mold--rather, they reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations.
This year's inductee has earned his place in the pantheon several times over.
A printing-equipment supplier consolidates on an all-Microsoft platform.
The enterprise suite CRM market is at a critical point in its evolution.
This has been the year of the end user in marketing automation.
Data quality applications are making a major transition: from departmentalized point solutions to enterprisewide tools.
Three free trials lead to another dulcet-toned Salesforce.com deployment.
The landscape among midmarket suite vendors is loaded with firms vying for increasingly limited technology-budget dollars.
The small-business themes of this past year have been partnership and verticality.
SFA is evolving into something larger and more comprehensive than it has ever been.
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Posted 23 Aug 2007
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
The six powerful, visionary people hailed here have dominated the CRM industry in 2006 like no others. This year we add something historic--the first female Hall of Fame entrant.
Innovation and smart partnering--perhaps the keys that unlock doors to the CRM big league. These five companies excel at novel product concepts and some have made keen M&A moves this year. Both types of effort portend serious shots at the show.
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
With our second annual Service Excellence award, we're spotlighting a company that positioned itself as the market-share leader in its space -- and introducing CRM magazine's Rising Star awards.
Talking about significant results tied to investments in contact center technologies and services is one thing. Realizing outstanding return is another.
CRM magazine honors five organizations that reaped the benefits of their contact center and customer service initiatives in 2005 in the following categories: Web support services, workforce optimization, speech solutions, hosted contact center services (a new category), and agent-facing universal desktop.
Rockwell FirstPoint Contact has announced its third quarter earnings; HDI a membership association for IT service and support professionals, has partnered with Spherion Corporation; Customer Service Week is the leading motivation program for customer service employees.
Posted 27 Aug 2004
In CRM magazine's premiere Service Awards we recognize the top customer service vendors and savvy customer companies that have yielded impressive results from their customer service IT implementations.
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Profiles of the 10 most influential figures in the CRM community: Richard Brock, Barton Goldenberg, Paul Selden, George Colombo, Mary Coleman, Ken Dulaney, Thomas Siebel, Pat Sullivan, Jerry Johnson, Norm Francis.
Posted 17 Apr 2000
|