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the Editors of CRM magazine


Articles By the Editors of CRM magazine
Posted 01 Mar 2014 [March 2014 Issue]
Posted 01 Mar 2014 [March 2014 Issue]
Posted 01 Mar 2014 [March 2014 Issue]
Posted 01 Mar 2014 [March 2014 Issue]
Posted 01 Aug 2013 [August 2013 Issue]
Posted 01 Aug 2013 [August 2013 Issue]
Posted 01 Aug 2013 [August 2013 Issue]
Posted 01 Aug 2013 [August 2013 Issue]
Posted 01 Mar 2013 [March 2013 Issue]
Posted 01 Mar 2013 [March 2013 Issue]
Posted 01 Mar 2013 [March 2013 Issue]
Mark Hurd is no stranger to big success. In his five years as president and CEO of HP, he was credited with righting the company's financially struggling ship. Now, starting his third year as president of Oracle, he is steering yet another big ship on a completely new course.
Posted 25 Sep 2012 [October 2012 Issue]
Posted 01 Aug 2012 [August 2012 Issue]
Posted 01 Aug 2012 [August 2012 Issue]
Posted 01 Aug 2012 [August 2012 Issue]
Posted 01 Aug 2012 [August 2012 Issue]
Posted 01 Jul 2012 [July 2012 Issue]
Posted 01 Mar 2012 [March 2012 Issue]
Posted 01 Mar 2012 [March 2012 Issue]
Posted 09 Aug 2011 [August 2011 Issue]
Posted 09 Aug 2011 [August 2011 Issue]
Posted 09 Aug 2011 [August 2011 Issue]
Posted 09 Aug 2011 [August 2011 Issue]
Posted 02 Mar 2011 [March 2011 Issue]
Posted 01 Mar 2011 [March 2011 Issue]
Posted 01 Mar 2011 [March 2011 Issue]
Join us in in congratulating the vendors leading the marketplace across 10 categories; eight Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM; a long-overdue induction into the CRM Hall of Fame; and, best of all, four companies using CRM to connect with their customers.
Posted 11 Aug 2010 [August 2010 Issue]
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
Posted 02 Aug 2010
A new book examines what it takes to engender the strongest kind of customer loyalty.
Posted 14 Jul 2010 [July 2010 Issue]
The V also stands for vendor—as in vendor relationship management, which argues that customers are the ones in control of their relationships.
Posted 11 May 2010 [May 2010 Issue]
Posted 11 Mar 2010 [March 2010 Issue]
Posted 11 Mar 2010 [March 2010 Issue]
Posted 11 Mar 2010 [March 2010 Issue]
Posted 11 Mar 2010 [March 2010 Issue]
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Posted 01 Mar 2010
In 1999, Marc Benioff's Salesforce.com went looking for the end of software, and a decade later found its first billion-dollar year. Now it's looking for the next billion.
Posted 01 Jan 2010 [November 2009 Issue]
A look back at the peaks and valleys (and more peaks) of Salesforce.com's first decade.
Posted 01 Jan 2010 [November 2009 Issue]
A special Salesforce.com edition of Real ROI.
Posted 01 Jan 2010 [November 2009 Issue]
The research firm's list of technologies with the potential to significantly impact the enterprise in the next three years.
Posted 01 Dec 2009 [December 2009 Issue]
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Posted 02 Sep 2009
We cover CRM every month, of course, but this month is special. This is when we pull out all the stops to recognize excellence—the vendors leading the marketplace across 10 categories; six Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM who are changing the direction of the industry; and, best of all, four companies using CRM to connect with their customers.
Posted 01 Sep 2009 [September 2009 Issue]
In the age-old battle between dreamers and visionaries, visionaries win out every time. The eight individuals honored this year may not be the biggest names in CRM — well, not all of them, anyway — but there's no doubt each one sports a powerful vision.
Posted 01 Sep 2009 [September 2009 Issue]
Six on the rise in 2009
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
CRM magazine's eighth annual Market Leader awards rate the top five companies in 10 categories.
Posted 01 Sep 2009 [September 2009 Issue]
The four customer implementations deemed most worthy this year.
Posted 01 Sep 2009 [September 2009 Issue]
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Posted 24 Aug 2009
Readers tell us what they think of "social" technologies.
Posted 01 Aug 2009 [August 2009 Issue]
A reader offers a Pre-view on smartphones, and "Pint of View" generates some responses.
Posted 01 Jul 2009 [July 2009 Issue]
CRM magazine's in-depth report on the state of social media in CRM.
Posted 01 Jun 2009 [June 2009 Issue]
An alphabetical glossary of what you need to know about social media.
Posted 01 Jun 2009 [June 2009 Issue]
CRM magazine's Social Media Maturity Model, the launching pad for a discussion of the next five years of social media.
Posted 01 Jun 2009 [June 2009 Issue]
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Posted 01 Apr 2009 [April 2009 Issue]
Eight categories -- including one making its debut -- reflect the very best the CRM service-and-support industry has to offer.
Posted 01 Apr 2009 [April 2009 Issue]
Posted 01 Apr 2009 [April 2009 Issue]
Posted 01 Apr 2009 [April 2009 Issue]
Posted 01 Apr 2009 [April 2009 Issue]
Posted 01 Apr 2009 [April 2009 Issue]
Posted 01 Apr 2009 [April 2009 Issue]
Posted 01 Apr 2009 [April 2009 Issue]
Posted 01 Apr 2009 [April 2009 Issue]
Posted 01 Apr 2009 [April 2009 Issue]
The five companies we cast an approving eye on -- some names that might be new to you, but at least one that will be all too familiar, in a different context.
Posted 01 Apr 2009 [April 2009 Issue]
Get Satisfaction enables customers to connect with companies—and receive "people-powered customer service" in return.
Posted 01 Apr 2009 [April 2009 Issue]
Helpstream brings the community into customer service.
Posted 01 Apr 2009 [April 2009 Issue]
On-demand customer service provider Parature expands from interactive gaming to target firms of all sizes.
Posted 01 Apr 2009 [April 2009 Issue]
CRM veteran Salesforce.com utterly revamps its service offering through acquisition and innovation.
Posted 01 Apr 2009 [April 2009 Issue]
Sword Ciboodle—the former Graham Technology—plants a flag in North America.
Posted 01 Apr 2009 [April 2009 Issue]
This year's class of four companies impressed us with their CRM service-and-support efforts—and, more important, they impressed their customers.
Posted 01 Apr 2009 [April 2009 Issue]
Astute Solutions helps Bath & Body Works' knowledge management system smell like roses.
Posted 01 Apr 2009 [April 2009 Issue]
CBS Interactive optimizes online service across all its sites so customers never miss a minute of the action.
Posted 01 Apr 2009 [April 2009 Issue]
The Municipality of Coamo, Puerto Rico, connects to the community with Microsoft Dynamics CRM and Rock Solid Technologies.
Posted 01 Apr 2009 [April 2009 Issue]
Identity-theft guardian LifeLock finds the key with on-demand contact center platform LiveOps.
Posted 01 Apr 2009 [April 2009 Issue]
Some of the scary statistics capturing the impact of this economic crisis—so far.
Posted 01 Feb 2009 [February 2009 Issue]
Feeling battered by the recession? This is how you do battle: Fight! Fight! Fight!
Posted 01 Feb 2009 [February 2009 Issue]
Every consumer belongs somewhere. And spends accordingly.
Posted 01 Nov 2008 [November 2008 Issue]
A visual look at the numbers that affect the numbers.
Posted 01 Nov 2008 [November 2008 Issue]
CRM magazine announces the winners of its 2008 CRM Market Awards.
Posted 01 Sep 2008 [September 2008 Issue]
The visionaries shaping the CRM industry.
Posted 01 Sep 2008 [September 2008 Issue]
Eight on the rise in '08.
Posted 01 Sep 2008 [September 2008 Issue]
The four customer implementations deemed most worthy this year.
Posted 01 Sep 2008 [September 2008 Issue]
Across a record 10 categories, the best and brightest of CRM.
Posted 01 Sep 2008 [September 2008 Issue]
destinationCRM 2008: A roundup of our reporting during this year's conference.
Posted 21 Aug 2008
Companies, customers, and industry visionaries are honored for successes in the CRM marketplace over the previous 12 months.
Posted 20 Aug 2008
Posted 01 Aug 2008 [August 2008 Issue]
Highlights from the month's news.
Posted 01 Apr 2008 [April 2008 Issue]
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Posted 01 Apr 2008 [April 2008 Issue]
The seven categories, and the companies that led them.
Posted 01 Apr 2008 [April 2008 Issue]
The Rising Stars of 2008 are at your service.
Posted 01 Apr 2008 [April 2008 Issue]
These four implementations -- successfully undertaken by wildly different companies utilizing products from a variety of vendors -- represent the very best of this year's efforts.
Posted 01 Apr 2008 [April 2008 Issue]
As 2008 arrives, a look back at the most popular online stories of last year.
Posted 01 Jan 2008
Our Rising Stars this year don't fit any single mold--rather, they reflect the CRM industry's emerging trends, its continuing reach, and its ongoing aspirations.
Posted 01 Sep 2007 [September 2007 Issue]
This year's inductee has earned his place in the pantheon several times over.
Posted 01 Sep 2007 [September 2007 Issue]
A printing-equipment supplier consolidates on an all-Microsoft platform.
Posted 01 Sep 2007 [September 2007 Issue]
The enterprise suite CRM market is at a critical point in its evolution.
Posted 01 Sep 2007 [September 2007 Issue]
This has been the year of the end user in marketing automation.
Posted 01 Sep 2007 [September 2007 Issue]
Data quality applications are making a major transition: from departmentalized point solutions to enterprisewide tools.
Posted 01 Sep 2007 [September 2007 Issue]
Three free trials lead to another dulcet-toned Salesforce.com deployment.
Posted 01 Sep 2007 [September 2007 Issue]
The landscape among midmarket suite vendors is loaded with firms vying for increasingly limited technology-budget dollars.
Posted 01 Sep 2007 [September 2007 Issue]
The small-business themes of this past year have been partnership and verticality.
Posted 01 Sep 2007 [September 2007 Issue]
SFA is evolving into something larger and more comprehensive than it has ever been.
Posted 01 Sep 2007 [September 2007 Issue]
Demand for CRM professional services remains strong--and steadily increasing.
Posted 01 Sep 2007 [September 2007 Issue]
As the market for business intelligence matures and users become more sophisticated, more companies are buying into BI.
Posted 01 Sep 2007 [September 2007 Issue]
The leaders, the winners, and the honorees--the best of the CRM industry over the last 12 months.
Posted 01 Sep 2007 [September 2007 Issue]
CRM magazine's Influential Leaders are the executives and industry pundits with the strategy, product line, or visionary thinking needed to drive the market.
Posted 01 Sep 2007 [September 2007 Issue]
The right information at the right time, with Eloqua and Salesforce.com.
Posted 01 Sep 2007 [September 2007 Issue]
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Posted 23 Aug 2007
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
Posted 01 Oct 2006 [October 2006 Issue]
The six powerful, visionary people hailed here have dominated the CRM industry in 2006 like no others. This year we add something historic--the first female Hall of Fame entrant.
Posted 01 Oct 2006 [October 2006 Issue]
Innovation and smart partnering--perhaps the keys that unlock doors to the CRM big league. These five companies excel at novel product concepts and some have made keen M&A moves this year. Both types of effort portend serious shots at the show.
Posted 01 Oct 2006 [October 2006 Issue]
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
Posted 01 Oct 2006 [October 2006 Issue]
Talking about significant results tied to investments in contact center technologies and services is one thing. Realizing outstanding return is another. CRM magazine honors five organizations that reaped the benefits of their contact center and customer service initiatives in 2005 in the following categories: Web support services, workforce optimization, speech solutions, hosted contact center services (a new category), and agent-facing universal desktop.
Posted 01 Apr 2006 [April 2006 Issue]
With our second annual Service Excellence award, we're spotlighting a company that positioned itself as the market-share leader in its space -- and introducing CRM magazine's Rising Star awards.
Posted 01 Apr 2006 [April 2006 Issue]
Rockwell FirstPoint Contact has announced its third quarter earnings; HDI a membership association for IT service and support professionals, has partnered with Spherion Corporation; Customer Service Week is the leading motivation program for customer service employees.
Posted 27 Aug 2004
In CRM magazine's premiere Service Awards we recognize the top customer service vendors and savvy customer companies that have yielded impressive results from their customer service IT implementations.
Posted 01 Mar 2004 [March 2004 Issue]
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Posted 01 Mar 2004 [March 2004 Issue]
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Posted 01 Mar 2004 [March 2004 Issue]
Profiles of the 10 most influential figures in the CRM community: Richard Brock, Barton Goldenberg, Paul Selden, George Colombo, Mary Coleman, Ken Dulaney, Thomas Siebel, Pat Sullivan, Jerry Johnson, Norm Francis.
Posted 17 Apr 2000
 
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