The 2008 CRM Service Awards: Elite -- Introduction

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As consumers increasingly expect only the best in customer service, it's no surprise companies are continually searching for ways to improve their customer-care processes to maintain a competitive advantage.

CRM magazine recognizes dozens of companies throughout the year that have achieved impressive results from their investments in -- and commitments to -- contact center services and technology. But the four service-and-support deployments profiled on the following pages -- in the areas of interactive voice response, workforce management, and Web self-service -- deliver in style.

-- By Marshall Lager, Christopher Musico, Jessica Sebor, and Jessica Tsai

[Please Note: To see the 2008 Service Awards Issue's full table of contents, please click here.]

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