July 25, 2016
By the Editors , CRM magazine

The 2016 CRM Market Influential Leaders

What often makes a company an industry leader are employees who can innovate in a way that drives change, even disruption, in their respective markets. This year, our Influential Leader awards recognize four visionaries—some of whom are disrupters in their own right—who are transforming the way their colleagues, customers, partners, and competitors operate. See how they are using digital technology to blaze new paths in hospitality, retail, digital marketing, and social media.