The 2015 CRM Service Awards

When it comes to providing great customer service, a contact center manager's work is never finished. In addition to the day-to-day responsibilities of running a successful contact center, managers must be on the lookout for new solutions that can create more valuable engagements for the company and its customers. This year, the industry has witnessed some impressive developments in mobile support, multichannel cloud solutions, real-time analytics, feedback management, and even cognitive computing.

To keep track of all of these developments over the past year, our 12th annual CRM Service Awards takes a look at new technologies and upgrades from established and emerging industry vendors, as well as the most impressive case study deployments. Our coverage starts here.

The 2015 CRM Service Leaders

The 2015 CRM Rising Stars

The 2015 CRM Service Elite