Intercom | AI-First Customer Service Platform

Articles Mentioned

• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2025 CRM Top 100
• Intercom Updates AI in Its Spring 25 Release
• Intercom Releases Fin 2 AI Agent
• Forwrd.ai Acquires LoudnClear.ai
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
• TheLoops Adds GenAI to Its Predictive Data Platform
• ChurnZero Makes Customer Success Priority No.1: The 2023 CRM Conversation Starters
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
• Intercom Launches Fin Customer Service Bot
• ProTexting Integrates with HubSpot
• Intercom Adds GPT-3.5-Enabled Features
• Intercom Updates Its Messenger App
• Despite Importance of Customer Engagement, Few Companies Excel at It, HBR Finds
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
• Intercom Launches SMS, Custom Actions, and Custom Objects
• Intercom Adds to Engagement OS
• Bots Are Good, but They Can’t Do It Alone
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
• Ada Integrates with Oracle and Intercom
• Dialpad Partners with Intercom
• Digimind Adds CRM Apps to Its Marketplace
• Troops Brings Hubspot, Zendesk, Jira, and Intercom Data to Slack and Microsoft Teams 
• Intercom Adds to Conversational Support Solutions
• The Top Marketing Trends: Automation and AI Are the 'New Normal'
• Intercom Launches Conversational Support Funnel
• Intercom Introduces Resolution Bot for Automated Customer Support
• Playvox Launches Agent Optimization Suite
• Chili Piper Builds App Integrated with Intercom’s Messenger Platform
• Intercom Launches Customizable Inbox With Apps
• Lead Liaison Integrates with JivoChat
• Vision Critical Adds Text Analytics & Sentiment Analysis to Sparq Platform
• Simplr Launches AI-Powered Customer Service App for Shopify Marketplace
• Intercom Launches Video Bots
• Intercom Introduces Custom Bots
• Guru Adds Artificial Intelligence to Knowledge Management
• Intercom Launches Business Messenger
• Intercom Launches Two-Way Slack Integration
• Intercom Announces New Features for Its Live Chat for Sales Solution
• Intercom Launches Conversation Ratings to Boost Survey Responses
• Converse.AI Integrates with Intercom
• Xplenty Releases Five New Integrations
• IPcelerate Teaches Communication for Schools
• Do You Practice Digital Deception?