• July 13, 2018

Guru Adds Artificial Intelligence to Knowledge Management

Guru today released its latest set of features designed to empower revenue teams, including support teams, customer success teams, and sales teams, by serving them the knowledge they need to do their jobs well.

Guru is embedded within the web browser and integrates with solutions like Salesforce.com, Zendesk, Slack, and Intercom. The solution contains the following components:

  • AI Suggest, whic serves up the right knowledge to users when they need it, right inside their web browser, eliminating the need to search. AI Suggest also improves over time as it understands individual user patterns, an organization's patterns, and the global community's usage patterns.
  • Sync, which enables Guru users to unify all other stores of siloed knowledge inside Guru. Whether knowledge is created natively within Guru, or held in a wiki, intranet, or web-based application, users can sync their existing internal and external knowledge bases.
  • Impact Analytics, which helps knowledge managers and revenue team leaders understand, at a very granular level, when and how knowledge is used across their organizations, allowing them to spot trends, gaps, and opportunities.

"We all remember that sinking feeling when the knowledge we need plays hard-to-get," said Rick Nucci, co-founder and CEO of Guru, in a statement. "We believe that the knowledge you need to do your job should find you, all the time. With our newly announced capabilities, we are flipping traditional knowledge management on its head and empowering revenue teams to deliver delightful customer experiences, which drives revenue and customer advocacy."

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