Who Really Wins When Business and Politics Collide?
In today's hyper-divided political climate, coming down on one side or the other is sure to ruffle feathers.
Customer Experience in the Post-Pandemic World
It's time to move ahead and not wait for things to go back to "normal," because the meaning of normal has changed, and consumers' expectations have been permanently altered.
Emerging Technologies Can Keep Your Digital Hotel Solidly Booked
Virtual gathering places for customers benefit from collaborative and immersive apps like Zoom, virtual reality, and augmented reality.
Virtual Events Stink. Here’s How to Improve Them
With online conferences, let's have less hostage videos, more spontaneity
The Bright Future of the Internet of Things
Today's innovations are only the beginning.
Use the Brand, Luke
The more you tighten your grip, the more that will slip through your fingers.
Top Gear Is Driven to Excite
Experience is where the rubber hits the road.
Riding the Wave of Shifting Platforms
Strategies may change, but the key to success remains the same.
The Fan Business
Winning sports franchises know that selling tickets is only the beginning.
The Keeler Principle
"Hit 'em where they ain't" works great in baseball, not in business.
Another Round of Gamification
Get customers onto the winning team—yours
Has Our Technology Exceeded Our Humanity?
Your challenge, in a lot of ways, is to infuse what you do with humanity.
Re:Tooling -- Predictive Analytics: Keeping a Step Ahead
To cope with the recession, more organizations are looking to predictive analytics for answers.
More Books, Fewer Worries
Self-publishing company Author Solutions turns to Salesforce.com's platform-as-a-service to host its operations and expand its library of ideas.
The New Connections of Social Media
I don't care to belong to any social network that will accept me as a member.
Your Savings Are My Services
Think about what you're giving off when you're giving in to pressure.
The Stressed-Out Customer
Stress levels brought about by the economy are making people more combative in their everyday lives.
Fandango Has Just the Ticket
Movie Web site and ticket retailer implements analytics to aid with internal reporting.
Music in the Key of Savings
Yamaha cuts down on its paper trail and customer-correspondence time with an electronic-signature tool.
Life in the Fast Lane of Context
Providing an experience requires a better understanding of your customers.