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Retail/E-Commerce CRM > CRM News

Retail customer relationship management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point-of-sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.

 

Experian Expands Agent Trust Partner Ecosystem with Akamai

Akamai's collaboration with Experian strengthens secure, scalable agentic commerce and supports emerging Know Your Agent standards.

Klarna's Flexible Payments Are Coming to Google Search and the Gemini App Within Google Pay

Google Pay users will now see a Klarna button at checkout.

Affirm Partners with Google for Payments

Affirm's pay-over-time options will be integrated into the Gemini app and Google Search, including AI Mode, through Google Pay.

Omnisend Launches MCP to Bring E-Commerce Marketing into ChatGPT

Marketers can analyze performance, uncover revenue opportunities, and create campaigns directly through the Omnisend app in ChatGPT.

Antavo Updates Its Loyalty Platform

Expanded Shopify integration and targeted promotions round out Antavo's new capabilities.

Bloomreach Launches Loomi AI for Shopify

Loomi AI for Shopify allows merchants to connect Shopify with Bloomreach's marketing and search.

Paytronix Releases Rewards Hub

Paytronix Rewards Hub makes improvements to self service and faster and easier reward testing and deployment.

Wayvia Launches Shoppable Next Generation

Wayvia's Shoppable Next Generation supports AI discoverability and campaign optimization with new tools and Meta Conversions API integration.

Paytronix Partners with Velocity Logic Group

Paytronix's partnership with Velocity Logic Group extends loyalty engagement to every pump transaction.

PAR Technology Announces PAR Intelligence

PAR Intelligence is a unified intelligence layer that delivers measurable outcomes across every location.

Retail Analytics Market to Be Worth $20.65 Billion by 2031

MarketsandMarkets urges greater tie-ins to CRM and other business systems.

Algolia Enhances Shopify Integration

Algolia has unlocked smarter search and faster growth for Shopify merchants.

Constructor Unveils Merchant Intelligence Agent (MIA)

Constructor's MIA explains product discovery results, suggests next steps, and automates actions for e-commerce merchandising.

Syndigo Launches Synapse to Bring Agentic PXM to Commerce

Synapse moves PXM from manual task execution to autonomous, governed operations, bringing agentic workflows directly to business users

Inmar Intelligence Integrates with Eagle Eye

Inmar adds its digital offer technology to Eagle Eye's retail promotions platform.

Fast Simon Now Tells Merchandisers Which Products are Successful, Overexposed, or Hidden Gems

Fast Simon's new AI shopping optimization solution measures and shows in real time if products are correctly merchandised to maximum conversion and sales potential.

Barrows Connected Store Partners with QSIC

The two in-store technology leaders align on a holistic, data-driven approach to retail media that unifies CX and measurement.

NIQ Adds Analytical Capabilities in Ask Arthur

New AI-guided analysis in NIQ's Ask Arthur helps companies turn data into decision-ready insights.

Spreetail Introduces the Brand Experience Portal (BEx)

Spreetail's BEx provides real-time brand performance visibility across sales, advertising, and inventory.

Birdzi Launches AskKea Generative BI Interface

AskKea gives retailers direct conversational access to their structured and unstructured data.