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Retail/E-Commerce CRM > CRM News

Retail customer relationship management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point-of-sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.

 

Commercial Display Market to Reach $92.3 Billion by 2034

The global commercial display market is experiencing rapid growth due to rise in demand for digital signage across retail, hospitality, and education, AMR predicts.

Agentic AI Is Poised to Disrupt Retail, Even with Cautious Consumers

The rise of agentic AI use by consumers will make it critical for retailers going forward, Bain & Co reports.

Omnisend Partners with Triple Whale

Omnisend and Triple Whale partner to give e-commerce companies a unified view of marketing performance.

ECI Software Solutions Launches Ecommerce AI Agent

ECI's AI agent combines real-time insights, content creation, and fraud detection for e-commerce merchants.

Constructor Showcases AI Product Insights Agent (PIA)

Constructor's Product Insights Agent (PIA) is a genAI-powered tool for product detail pages, helping shoppers choose what to buy.

Paytronix Releases Journey Builder

Paytronix Journey Builder enables self-service, ultra-personalized messaging campaigns.

Prove Launches Verified Agent Solution

Prove Verified Agent provides a trust framework for agentic commerce, binding verified identity, intent, payment credentials, and consent for consumers and businesses

Bloomreach and Uniform Unveil Conversational Commerce Framework

Solution combines composable technology and generative AI to help companies build conversational shopping experiences.

WestCX Launches Pharmacy Agentic AI Solution

WestCX's new agentic AI solution enables pharmacies to automate patient communications.

Syndigo Releases Syndigo OpenAI Connect and Syndigo GEO

Syndigo OpenAI Connect and Syndigo GEO make it easy for LLMs and consumers to discover, compare, and buy products in the era of AI shopping.

Recurly Launches Fall Release

Fall Release unleashes Recurly Compass, the agentic AI solution to help companies anticipate, act, and grow at every stage of the subscriber lifecycle.

Salesforce Partners with Stripe to Support Agentic Commerce Protocol

Salesforce has partnered with Stripe and OpenAI to build an Instant Checkout integration guided by the new Agentic Commerce Protocol (ACP).

Intuit Adds to Mailchimp Platform

Intuit Mailchimp platform upgrades include Shopify-specific enhancements, omnichannel campaigns across email and SMS, and more robust reporting and analytics.

commercetools Previews Cora Shopping Companion

commercetools' Cora helps companies deliver human-like continuity across every shopping channel while protecting loyalty and brand trust. 

Paytronix and Qu Partner for Personalized Guest Experiences

Paytronix's integration with Qu delivers unified loyalty, gift card, and POS data with guaranteed uptime at every location.

NIQ Expands Activate Capabilities

NIQ Activate now includes precision planning and localized execution.

Yottaa Launches Interactive Web Performance Index

Yottaa's updated Web Performance Index provides near-real-time e-commerce benchmarking.

Algolia Unveils Intelligent Grocery Solution

Algolia's Intelligent Grocery Solution combines real-time search, personalized recommendations, and inventory-aware discovery.

Omnisend Launches AI-Powered Assistants, Enhanced SMS, and Reporting 

Omnisend's major product release enables personalization, AI-driven automation, and advanced SMS and reporting capabilities.

Moloco and Skai Partner to Unlock Retail Media Access for Advertisers

Partnership integrates Skai's platform with Moloco's extensive network of retail media inventory.