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Retail/E-Commerce CRM > CRM News

Retail customer relationship management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point-of-sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.

 

Swiftly Launches SmartCircular

Swiftly SmartCircular leverages AI to convert static circular PDFs into interactive digital experiences.

Yottaa Launches MCP Server for E-Commerce Performance Intelligence

Yottaa's MCP Server enables real-time web performance insights via AI clients.

PAR Technology to Acquire Bridg

PAR's acquisition of Bridg will bring loyalty and non-loyalty data together.

Kasada Launches AI Agent Trust to Secure Agentic Commerce

Kasada's AI Agent Trust gives companies verified, policy-based control over AI agents and automated traffic.

Emplifi Partners with Reddit

The collaboration integrates real-time Reddit data directly into Emplifi Fuel, transforming community conversations into industry-specific tactics.

First Insight Launches Ellis for Mass Consumer Insights

Companies can use First Insight's Ellis from concept testing to conversion to determine pricing, predict best sellers, curate assortments, forecast demand, and more.

SymphonyAI Launches Next-Generation CINDE Merchandising Agents

SymphonyAI's CINDE Merchandising Agents bring AI decision-making to weekly sales, promotions, new item launches, and resets.

Amperity Introduces Audience Monetization

Amperity's Audience Monetization helps companies unlock high-margin revenue from first-party customer data.

Jumpmind Launches CX Connect with Integrated Payments

Jumpmind CX Connect integrates payments into interactive customer displays.

Algolia Partners with Microsoft to Drive Real-Time Product Data

Algolia's collaboration gives retailers fresher visibility, increased discoverability, and new influence across Microsoft's AI-powered shopping channels.

Tredence Unveils Agentic Commerce Accelerators 

Tredence's new Agentic Commerce Accelerators help retailers unlock personalized shopping experiences.

Birdzi Unveils Journey to Help Grocers Create Custom Shopper Journeys

Birdzi's Journey connects retailer shopper data with personalization to deliver custom promotions.

Teikametrics Announces Artificial Retail Intelligence

Teikametrics' Artificial Retail Intelligence boosts product listings, expands catalog assortment across marketplaces, and optimizes ad spend within one platform.

Kustomer Expands Post-Purchase Support with Narvar App Integration

Kustomer customers can now resolve "Where is my order?" and "Where is my refund?" requests with real-time order, shipping, and returns data inside a single view.

Contentsquare Partners with Shopify

Contentsquare brings its AI-driven customer understanding to Shopify's global commerce ecosystem. 

Teneo.ai Launches Advanced AI Agents to Help Retailers Master Peak Shopping Season

Teneo's new AI agents can function as intelligent shopping assistants, order and delivery specialists, and returns and exchange experts.

Bambuser Launches Call Insights and AI Subtitles

Bambuser has added two AI-powered features to its shoppable video platform.

Commercial Display Market to Reach $92.3 Billion by 2034

The global commercial display market is experiencing rapid growth due to rise in demand for digital signage across retail, hospitality, and education, AMR predicts.

Agentic AI Is Poised to Disrupt Retail, Even with Cautious Consumers

The rise of agentic AI use by consumers will make it critical for retailers going forward, Bain & Co reports.

Omnisend Partners with Triple Whale

Omnisend and Triple Whale partner to give e-commerce companies a unified view of marketing performance.