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Retail/E-Commerce CRM > CRM News

Retail customer relationship management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point-of-sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.

 

Paytronix Releases Journey Builder

Paytronix Journey Builder enables self-service, ultra-personalized messaging campaigns.

Prove Launches Verified Agent Solution

Prove Verified Agent provides a trust framework for agentic commerce, binding verified identity, intent, payment credentials, and consent for consumers and businesses

Bloomreach and Uniform Unveil Conversational Commerce Framework

Solution combines composable technology and generative AI to help companies build conversational shopping experiences.

WestCX Launches Pharmacy Agentic AI Solution

WestCX's new agentic AI solution enables pharmacies to automate patient communications.

Syndigo Releases Syndigo OpenAI Connect and Syndigo GEO

Syndigo OpenAI Connect and Syndigo GEO make it easy for LLMs and consumers to discover, compare, and buy products in the era of AI shopping.

Recurly Launches Fall Release

Fall Release unleashes Recurly Compass, the agentic AI solution to help companies anticipate, act, and grow at every stage of the subscriber lifecycle.

Salesforce Partners with Stripe to Support Agentic Commerce Protocol

Salesforce has partnered with Stripe and OpenAI to build an Instant Checkout integration guided by the new Agentic Commerce Protocol (ACP).

Intuit Adds to Mailchimp Platform

Intuit Mailchimp platform upgrades include Shopify-specific enhancements, omnichannel campaigns across email and SMS, and more robust reporting and analytics.

commercetools Previews Cora Shopping Companion

commercetools' Cora helps companies deliver human-like continuity across every shopping channel while protecting loyalty and brand trust. 

Paytronix and Qu Partner for Personalized Guest Experiences

Paytronix's integration with Qu delivers unified loyalty, gift card, and POS data with guaranteed uptime at every location.

NIQ Expands Activate Capabilities

NIQ Activate now includes precision planning and localized execution.

Yottaa Launches Interactive Web Performance Index

Yottaa's updated Web Performance Index provides near-real-time e-commerce benchmarking.

Algolia Unveils Intelligent Grocery Solution

Algolia's Intelligent Grocery Solution combines real-time search, personalized recommendations, and inventory-aware discovery.

Omnisend Launches AI-Powered Assistants, Enhanced SMS, and Reporting 

Omnisend's major product release enables personalization, AI-driven automation, and advanced SMS and reporting capabilities.

Moloco and Skai Partner to Unlock Retail Media Access for Advertisers

Partnership integrates Skai's platform with Moloco's extensive network of retail media inventory.

Fast Simon Launches Three Agentic AI Agents for E-Commerce

Fast Simon's intelligent agents combine generative reasoning and automation to proactively interpret intent, adapt to dynamic conditions and deliver insights in real time 

Birdzi Unveils DataScope

Birdzi DataScope is an analytics suite that delivers shopper insights to grocers.

Wayvia Unveils MCP-Powered Innovations

Wayvia's new MCP-powered capabilities help companies connect shopper journeys, activate commerce intelligence, and compete.

Chargebee Acquires Inai

Chargebee acquires Inai to supercharge AI-powered payments intelligence.

Syndigo Acquires 1WorldSync

Syndigo acquires 1WorldSync to accelerate commerce through leading global commerce network .