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Retail/E-Commerce CRM > CRM News

Retail customer relationship management (CRM) goes beyond maintaining contact data and transaction histories. A full-featured CRM for retailers can integrate point-of-sale (POS) system data to sketch a detailed picture of customers, sales goals, and the effectiveness of marketing campaigns. Explore our latest CRM news, analysis, and advice for everyone in retail sales.

 

PAR Technology Announces PAR Intelligence

PAR Intelligence is a unified intelligence layer that delivers measurable outcomes across every location.

Retail Analytics Market to Be Worth $20.65 Billion by 2031

MarketsandMarkets urges greater tie-ins to CRM and other business systems.

Algolia Enhances Shopify Integration

Algolia has unlocked smarter search and faster growth for Shopify merchants.

Constructor Unveils Merchant Intelligence Agent (MIA)

Constructor's MIA explains product discovery results, suggests next steps, and automates actions for e-commerce merchandising.

Syndigo Launches Synapse to Bring Agentic PXM to Commerce

Synapse moves PXM from manual task execution to autonomous, governed operations, bringing agentic workflows directly to business users

Inmar Intelligence Integrates with Eagle Eye

Inmar adds its digital offer technology to Eagle Eye's retail promotions platform.

Fast Simon Now Tells Merchandisers Which Products are Successful, Overexposed, or Hidden Gems

Fast Simon's new AI shopping optimization solution measures and shows in real time if products are correctly merchandised to maximum conversion and sales potential.

Barrows Connected Store Partners with QSIC

The two in-store technology leaders align on a holistic, data-driven approach to retail media that unifies CX and measurement.

NIQ Adds Analytical Capabilities in Ask Arthur

New AI-guided analysis in NIQ's Ask Arthur helps companies turn data into decision-ready insights.

Spreetail Introduces the Brand Experience Portal (BEx)

Spreetail's BEx provides real-time brand performance visibility across sales, advertising, and inventory.

Birdzi Launches AskKea Generative BI Interface

AskKea gives retailers direct conversational access to their structured and unstructured data.

Syndigo Acquires Taggstar

Taggstar acquisition makes Syndigo's product experiences more dynamic and contextual.

Shirofune Launches Real-Time Amazon Ads Automation

Shirofune's Amazon Ads automation feature helps companies optimize ad spending during peak shopping events.

Klaviyo and Shopify Deepen Integration

New joint capabilities position Klaviyo and Shopify help companies scale across markets with a unified data foundation.

Riskified Expands AI Agent Intelligence

Riskified leverages its data infrastructure to help merchants deploy highly personalized, secure AI shopping assistants.

PAR Technology Launches PAR Retail Drive AI

PAR Retail Drive AI is an intelligence layer to simplify operations and strengthen customer loyalty for convenience and fuel retailers.

Yottaa Expands Web Performance Cloud

Yottaa's enhanced platform unifies browser, edge, and origin data for a shared view of e-commerce site performance and AI-driven insights.

Bambuser Integrates with Lovable

Integration combines Bambuser's video intelligence platform with Lovable's no-code solution that lets companies build and customize full-stack e-commerce stores, marketplaces, and analytics tools.

Becausal Launches Always-On Sales Lift Measurement

Becausal's Always-On Sales Lift Measurement connects CPG audience intelligence to outcomes.

Wiland Launches RetailSignals

Wiland RetailSignals turns real purchase behavior into predictive retail growth intelligence.