Talkdesk Launches Talkdesk for Stores

Talkdesk for Stores connects in-store, digital, and contact center experiences.

Paytronix Brings Messaging to Access Evo

Paytronix Messaging inside Access Evo connects cross-channel campaign execution with loyalty and guest data, experimentation, and reporting tied to visits, redemptions, and spend.

Riskified Brings Identity Risk Intelligence to Zendesk

Riskified's Identity Risk Intelligence in Zendesk helps retailers stop returns fraud.

PCI Pal Enhances Secure AI Payments with MCP

New MCP Server enables conversational AI platforms and AI agents to securely access PCI Pal payment capabilities. (Featured on SmartCustomerService.com.)

QSIC Introduces Playbook for In-Store Campaign Planning

QSIC's Playbook is an in-store planning tool that forecasts the optimal strategy and outcomes based on real sales data down to the store level.

Algolia Updates Agent Studio

New Agent Studio capabilities help commerce teams ground AI agents in trusted product data, apply guardrails and cost controls, and bring guided discovery into high-intent shopper journeys.

Adobe Launches Catalog Agent for Adobe Commerce

Adobe Commerce helps retailers optimize their product catalogs for AI-powered shopping experiences.

NIQ Partners with Lula Commerce

Collaboration combines NIQ's Product Intelligence capabilities with Lula Commerce's platform for digital commerce for convenience retailers.

Bloomreach Enhances Loomi Conversational Agent

With enhancements to Loomi , Bloomreach transforms customer conversations into e-commerce insight.

LiveRamp Launches Agentic Partner Program to Fast-Track Agentic Deployments

LiveRamp Agent Builders (LAB) program will supercharge library of purpose-built agents for marketers.

Bloomreach Launches Sidekick Extension in Loomi for Shopify

Sidekick Extension in Loomi for Shopify gives merchants instant search ranking visibility.

NIQ Adds AI-Powered Capabilities at C360

NIQ's new capabilities help organizations operationalize trusted market intelligence across AI environments and workflows.

Whisp Adds Opt-In and Loyalty Capabilities

Whisp has launched a customer opt-in activation platform, Perks Pass loyalty platform, and RCSync.

Vonage Launches Industry-Specific AI Agents for Healthcare, Financial Services, and Retail Contact Centers

Vonage's strategic partnerships with Avaamo and Syndeo enable companies to deploy industry-specific AI agents for self-service and agent intelligence. (Featured on SmartCustomerService.com.)

NIQ Launches Product Intelligence

NIQ Product Intelligence structures and enriches fragmented product data to help companies fuel AI discovery, recommendations, and agentic commerce.

NIQ Launches Survey Groups

NIQ Survey Groups connect consumer sentiment with real purchase behavior.

InMarket Expands Partnership with Basis

Partnership brings retail media network audiences, lift-optimized audiences, and outcomes-focused measurement natively into Basis' platform.

Experian Expands Agent Trust Partner Ecosystem with Akamai

Akamai's collaboration with Experian strengthens secure, scalable agentic commerce and supports emerging Know Your Agent standards.

Klarna's Flexible Payments Are Coming to Google Search and the Gemini App Within Google Pay

Google Pay users will now see a Klarna button at checkout.

Affirm Partners with Google for Payments

Affirm's pay-over-time options will be integrated into the Gemini app and Google Search, including AI Mode, through Google Pay.