inContact Platform
Our award-winning cloud contact center platform handles over one billion calls per year, with the highest published reliability in the industry. The inContact platform features ACD with skills-based routing, CTI, IVR with speech recognition, screen recording and dialer. Our agent optimization platform includes hiring, eLearning, workforce management, customer surveying with real-time feedback, quality management and reporting.
Our platform is also integrated with over 100 top CRM systems. This means you can seamlessly combine inContact’s best-in-class platform with powerful CRM technology to create a loyalty building customer experience.
With our cloud-based solutions, you’ll gain:
Lower investment and operating costs
With inContact, there is no upfront capital investment, no ongoing equipment maintenance or upgrade costs. In fact, some of our customers have reduced their total cost of ownership by as much as 58 percent.
Greater flexibility and scalability
Extend your contact center to any location (including at-home agents), and run multi-site contact centers with the ease and efficiency of a single site. You can also scale capacity to meet the ebb and flow of your business.
Fortified redundancy and security
Our network, data centers and databases are all redundant. There is no single point of failure to bring down your contact center and our security measures are monitored by a dedicated Trust Office staff.
inContact Solutions
- ACD Software
- IVR Software
- CTI Software
- Network Connectivity
- Predictive & Blended Dialer
- ECHO Customer Survey
- Quality Management
- Workforce Management
- Screen Recording
- eLearning
- Content Authoring
- Hiring
- Reports 2.0
- CRM Integrations