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7730 S. Union Park Ave
Suite 500

Salt Lake City UT 84047

PH: 866-965-7227
Visit their Web site: www.incontact.com
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inContact offers a flexible cloud-based software that helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.

  • Recognized leader and cloud pioneer
  • Industry’s best-published service level agreement of 99.99%
  • 1300+ call center deployments
  • Used by 85,000+ agents globally
  • Over one billion calls handled per year
  • Over 100 integrations to top CRMs
  • More industry experience than any other contact center cloud vendor
Product Description

inContact Platform:

Our platform helps contact centers increase market share and profitability. You’ll get an award-winning cloud solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.

  • Delivered via the cloud as Software as a Service (SaaS)
  • Easily add functionality as you need it
  • No need to buy, maintain or upgrade hardware
  • Pay only for what you use each month
  • Automatic software updates at least twice yearly
  • Support multiple call centers, including at-home agents
  • 99.99% availability SLA

inContact Solutions:

  • Multi-Channel ACD Software
  • Speech Enabled IVR Software
  • Cloud Contact Center Platform
  • Network Connectivity
  • Blended Predictive Dialer
  • Disaster Recovery
  • Personal Connection (Outbound Dialer)
  • Quality Monitoring
  • Speech Analytics
  • Workforce Management
  • Workforce Optimization
  • inCloud Apps
  • Reporting & Analytics
  • CRM Integrations

With inContact's cloud solutions, you’ll gain:

Lower investment and operating costs

  • With inContact, there is no upfront capital investment, no ongoing equipment maintenance or upgrade costs. In fact, some of our customers have reduced their total cost of ownership by as much as 58 percent.

Greater flexibility and scalability

  • Extend your contact center to any location (including at-home agents), and run multi-site contact centers with the ease and efficiency of a single site. You can also scale capacity to meet the ebb and flow of your business.

Fortified redundancy and security

  • Our network, data centers and databases are all redundant. There is no single point of failure to bring down your contact center and our security measures are monitored by a dedicated Trust Office staff.
Whitepapers, Archived Webcasts and Sponsored Content
  • inContact's Contact Center Benchmark Assessment
    Ever wonder how your contact center compares to others in the industry? With the Contact Center Benchmark Assessment, you can stop speculating. Take the FREE assessment today and receive analyst recommendations of simple ways to optimize your business performance.
  • Trends in the Contact Center 2014 Infographic
    Compiled from the insights of over 300 contact center professionals, it unearths the trends and objectives at the heart of contact center strategy for 2014.
  • The inContact Cloud Universal Queue Video
    Customers are utilizing an ever widening set of channels to contact businesses. To effectively handle this inContact has developed the Universal Queue to address the multi-channel customer experience.
  • Benefits of the Cloud for Your Contact Center Video
    Cloud contact center solutions provide substantial cost savings, streamlined IT and simple scalability with no up-front investment. Make a seamless and easy transition from premise to cloud.
  • The 3-Min inContact Solution Overview Video
    Watch this 3-minute video and learn how you can transform your contact center infrastructure.
This company is listed in the following categories:
Consumer Packaged GoodsCustomer Service/Call CentersEducationFinancial Services/Banking
Manufacturing/AutomotiveNon-profitPharmaceuticals/ChemicalsProfessional Services
Articles Mentioned
NICE Acquires inContact
The deal adds cloud and contact center infrastructure technology to NICE's portfolio. (Featured on SmartCustomerService.com.)
Cloud-Based Contact Centers: Bringing Clarity to a Crowded Market
A glut of vendors poses a challenge to buyers
Unified Agent Desktops Connect Reps to Essential Apps
A single interface that houses all of the information an agent could need will increase productivity and efficiency
InContact Expands Its Customer Interaction Cloud
The latest release from inContact provides omnichannel routing, workforce optimization, voice as a service, and an open cloud platform. (Featured on SmartCustomerService.com.)
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