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inContact
75 West Towne Ridge Parkway
Tower 1

Sandy UT 84070
United States

PH: 866-965-7227
Visit their Web site: www.incontact.com

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Profile

inContact (NASDAQ: SAAS) is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com.

Product Description

inContact offers the only complete cloud contact center solution. Recognized as a leader by five major analyst firms, our software is helping organizations around the world improve their customer experience with a unified suite of omnichannel routing, workforce optimization, analytics, and voice as a service – delivered on an enterprise-grade open cloud platform.

inContact helps you:

  • Make your customer experience a competitive advantage: Customer experience is the new battleground. We’ll help you understand exactly what your customer wants and help you get there faster and easier, with greater flexibility and confidence than ever.
  • Achieve your performance goals: Our purpose-built solution and deep expertise help you reach your customer experience goals and meet the broad, evolving business objectives of the modern contact center.
  • Unlock the true potential of the cloud: Only inContact uses the latest cloud technology to unify omnichannel routing and workforce optimization, creating a single, proven solution that’s as reliable and scalable as it is cost-effective and flexible.
  • Omnichannel Routing: Automatic Call Distributor, Interactive Voice Response, Proactive Outbound
  • Workforce Optimization: Workforce Management, Quality Management, Performance Management, Survey
  • Analytics: Analytics, Reporting
  • Voice As A Service
  • Open Cloud Platform: CRM Integrations, UCaaS Integrations, Partner Ecosystem, RESTful APIs
Whitepapers, Archived Webcasts and Sponsored Content
  • inContact's CRM Integrations
    inContact pre-built CRM integrations, such as the inContact Agent for Salesforce®, empower agents to personalize omnichannel customer service. They provide seamless, bidirectional integration between your CRM system and your contact center that increases agent efficiency and independence by delivering a real-time 360-degree view of the customer – all within a single, unified interface.
  • Modernize Your Contact Center: How to Move to the Cloud with Confidence
    Today’s companies are at the mercy of increasingly empowered customers who expect convenient, consistent and speedy service. They expect brands to know what they want before they ask for it. Such rapidly changing demands require the business agility to serve customers across any channel, from any place, at any time—and to make adjustments as needed—quickly and with minimum effort and resources.
  • Powerful Enablers of Omnichannel Customer Loyalty
    When it comes to delivering true omnichannel customer experience, enterprises are at different maturity levels, and have invested in different technologies. Wherever they are in their journey and however their IT stack looks, success lies in aligning CRM, CCaaS, e-commerce and other transaction systems and using them together in a synergistic manner. There is no one best approach to get this done, the white paper discusses a few of those based on the state of business.
  • Benefits of the Coud for Your Contact Center Video
    At inContact, we give companies the power to put their customer first. Our unique cloud contact center software helps contact centers improve the cost and quality of the customer experience. Our focus is on customer service, so we put a lot of focus on streamlining technology to benefit our customers, and our customers' customers.
  • 3-Minute Tour of inContact’s Contact Center Solutions Video
    Today's customers are empowered by virtually unlimited choices. But what they prefer is a company who is willing to deliver the best experience possible. Your contact center is at the core of this exceptional customer experience, which means you have the power to engage with them in the way they want and in the way that brings the voice of your company to life.
This company is listed in the following categories:
Consumer Packaged GoodsCustomer Service/Call CentersEducationFinancial Services/Banking
GovernmentHealthcareInsuranceIntegration
Manufacturing/AutomotiveNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSports/EntertainmentTechnologyTelecommunications
TransportationTravel/Hospitality
Articles Mentioned
NICE inContact Releases Summer 2017 Version of CXone
The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization.
As the WFO Market Evolves, Will Vendors Adapt?
New targets, the demand for personalization, and the need to adjust sales models are among the challenges.
Inbenta Joins NICE inContact DEVone Ecosystem
Inbenta will provide hybrid chat and chatbot technology via CXexchange to NICE inContact users. (Featured on SmartCustomerService.com.)
NICE Launches NICE inContact CXone
The cloud platform looks to help organizations improve their cross-channel customer experience. (Featured on SmartCustomerService.com.)
WFM Solutions and Vendors Are Not All the Same
A buyer's guide for a market in which one size does not fit all
 
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