Biographical Information
Kelly Liyakasa

Kelly Liyakasa covers sales and enterprise strategy at CRM magazine. She is responsible for writing features, case studies, news, news analysis, and blogs pertaining to the CRM sphere.

Most recently, Kelly served as a business reporter and photographer for the Westchester County Business Journal, covering everything from retail to commercial real estate. She also profiled heavy-hitters like Donald Trump and the CEO of Manolo Blahnik as senior staff editor of WAG, a luxury lifestyle publication catering to the social scene of New York's Golden Apple. Kelly holds a B.A. in multimedia journalism from Florida Atlantic University, and has happily traded sunscreen for snow boots as a proud New Yorker.

Contact her at 1-212-251-0608, Ext. 105 or kliyakasa@infotoday.com.

Articles By Kelly Liyakasa
Businesses are taking a cue from the consumer world.
Posted 01 Sep 2013 [September 2013 Issue]
Retailers don't have to feel powerless against the Internet.
Posted 01 Aug 2013 [August 2013 Issue]
World-class organizations leverage teamwork to be more successful.
Posted 01 Aug 2013 [August 2013 Issue]
But 54 percent of companies view big data analysis as one of their challenges.
Posted 01 Jul 2013 [July 2013 Issue]
Technology is only one part of the equation.
Posted 01 Jul 2013 [July 2013 Issue]
It's not about points or rewards cards.
Posted 01 Jul 2013 [July 2013 Issue]
The personal nature of the platform requires new customer engagement tactics.
Posted 01 Jul 2013 [July 2013 Issue]
Curalate helps The Grommet succeed in social media promotions.
Posted 01 Jul 2013 [July 2013 Issue]
Interest in enterprise collaboration fuels product development, integrations.
Posted 20 Jun 2013
Is traditional marketing fundamentally "broken"?
Posted 19 Jun 2013
Mobile, social solutions at scale are redefining business processes.
Posted 18 Jun 2013
Omnicom Media Group taps cloud vendor for agency network.
Posted 14 Jun 2013
Launches Deal Maximizer for CPQ 6.0 solution.
Posted 13 Jun 2013
Subscription-based Retina-X Studios ups mobile sales conversions by 20 percent.
Posted 11 Jun 2013
Launches Connected Consumer Management Suite
Posted 06 Jun 2013
Solution aids accuracy; helps align proposals with buyers' needs.
Posted 06 Jun 2013
SAP co-CEO says move "asserts our will in the CRM marketplace."
Posted 05 Jun 2013
The $2.5 billion deal will power cross-channel marketing attribution.
Posted 04 Jun 2013
Company wants to offer a "consumer, Web-grade" analytical experience.
Posted 04 Jun 2013
Connector extracts more insights from ERP transactions.
Posted 03 Jun 2013
Enterprises are combining peer-to-peer and Web self-service capabilities to improve customer service and lower cost.
Posted 01 Jun 2013 [June 2013 Issue]
Leverage partner networks and social media for success.
Posted 01 Jun 2013 [June 2013 Issue]
CEOs re-evaluate enterprise roles, strategies to tie analytics to business values.
Posted 01 Jun 2013 [June 2013 Issue]
Businesses that embrace "being useful" will win out.
Posted 01 Jun 2013 [June 2013 Issue]
Electronics mainstay boosts business leads using the commerce network.
Posted 01 Jun 2013 [June 2013 Issue]
Widens scope of Salesforce platform to drive enterprise mobility.
Posted 30 May 2013
Introduces Oracle RightNow Mobile Agent Application
Posted 28 May 2013
Measures customer, brand, product sentiment based on myriad factors.
Posted 23 May 2013
IBM Smarter Commerce speakers tout the importance of the customer.
Posted 22 May 2013
Launches Nimble 3.0 Relationship Manager Platform
Posted 21 May 2013
Debuts IBM Watson Engagement Advisor for omnichannel support.
Posted 21 May 2013
Solution links event activity to marketing automation, CRM systems.
Posted 20 May 2013
Social, marketing partner integrations help personalize Web experiences.
Posted 20 May 2013
Company launches Xactly Objectives solution.
Posted 16 May 2013
Announces new people, customer, money, and supplier strategy.
Posted 15 May 2013
SAP says it can fuel "business-to-business-to-consumer" interactions.
Posted 14 May 2013
Update to Adobe Connect promises stronger digital audience engagement.
Posted 09 May 2013
Cites growing demand to attribute marketing efforts to revenue performance.
Posted 07 May 2013
Products help companies stay on top of social messaging, prospecting.
Posted 06 May 2013
Focus on business outcomes driven by information and intelligence.
Posted 03 May 2013
To be successful, identify goals and stakeholders, and execute on strategy.
Posted 02 May 2013
Product launch combines search, social customer support, and automated workflows.
Posted 01 May 2013
Teams should unify their social media strategies.
Posted 01 May 2013 [May 2013 Issue]
"Open marriages" are common in corporate culture.
Posted 01 May 2013 [May 2013 Issue]
Business transformation can occur.
Posted 01 May 2013 [May 2013 Issue]
Unlock customer insights that increase sales.
Posted 01 May 2013 [May 2013 Issue]
InsideView helps the language learning company uncover new prospects.
Posted 01 May 2013 [May 2013 Issue]
Companies that take a data-centric approach to customer strategies have the advantage.
Posted 30 Apr 2013
Overhauls Customer Intelligence suite, debuts enhanced visualization.
Posted 29 Apr 2013
Launches Social Intelligence analytics product, expands partner communities.
Posted 25 Apr 2013
Companies want to measure "ideal" customer profiles and lead behavior.
Posted 24 Apr 2013
Launch of Social.com app weds social listening and CRM contact data.
Posted 23 Apr 2013
Launches Privacy Suite for customers, service providers.
Posted 18 Apr 2013
KANA Enterprise tailored for omnichannel customer experience.
Posted 16 Apr 2013
Unites digital marketing with enterprise data warehouse capabilities.
Posted 12 Apr 2013
Planned summer launch of Sugar 7 emphasizes user, customer engagement.
Posted 10 Apr 2013
Weds mobile frameworks and customer data to jumpstart enterprise app development.
Posted 09 Apr 2013
SugarCRM CEO says buyers have changed, and so must companies.
Posted 09 Apr 2013
Solution gives enterprises more insight into mobile app data, usage patterns.
Posted 04 Apr 2013
Marketing automation, analytics remain in high demand.
Posted 03 Apr 2013
Enterprises that align internally are the ones primed for success.
Posted 02 Apr 2013
New technology enables companies to close deals faster and satisfy compliance issues—all while cutting costs.
Posted 01 Apr 2013 [April 2013 Issue]
Retailers must overcome security, awareness, and integration issues.
Posted 01 Apr 2013 [April 2013 Issue]
Short-term strategies and a lack of automation could be culprits.
Posted 01 Apr 2013 [April 2013 Issue]
With the help of EpiServer, the National Down Syndrome Society replatforms its Web presence.
Posted 01 Apr 2013 [April 2013 Issue]
Author and strategist shares tips for gaining trust.
Posted 28 Mar 2013
At annual user conference, Infusionsoft Spring 2013 Release is unveiled.
Posted 27 Mar 2013
Company says 60 percent of Zendesk customers are now mobile.
Posted 26 Mar 2013
Diverse data sets add to complexity but present new insights.
Posted 20 Mar 2013
Improvements include ability to publish files, polls via collaboration stream.
Posted 19 Mar 2013
Executives are most concerned about revenue growth, reducing costs.
Posted 19 Mar 2013
KXEN puts predictive analytics in the cloud for business users.
Posted 14 Mar 2013
Product launch helps visualize sales, marketing, service offers.
Posted 12 Mar 2013
Enterprise customer intelligence solution built for Salesforce Touch platform.
Posted 12 Mar 2013
New platform marks one of the first product integrations with Oracle Eloqua.
Posted 07 Mar 2013
Adds Nitro Studio for easily configurable game mechanics.
Posted 07 Mar 2013
Solution aims to increase audience engagement across Web properties, mobile apps, online stores, and more.
Posted 06 Mar 2013
Solution helps prioritize leads and follow-up action.
Posted 05 Mar 2013
Allows businesses to publish, track, and personalize applications.
Posted 05 Mar 2013
Simple and adaptive solutions can reduce costs and improve profitability for small companies.
Posted 01 Mar 2013 [March 2013 Issue]
Companies look for ways to lengthen and enrich customer relationships.
Posted 01 Mar 2013 [March 2013 Issue]
Retailers need to crush silos now more than ever.
Posted 01 Mar 2013 [March 2013 Issue]
The company adds collaboration, predictive features for customers and support agents.
Posted 28 Feb 2013
Adds cobrowsing, mobile live chat, and communities for smart devices.
Posted 26 Feb 2013
The evolution of the enterprise app store is the impetus.
Posted 21 Feb 2013
Move ties communities with game mechanics to drive user engagement.
Posted 19 Feb 2013
By 2017, 25 percent of enterprises will host their own store.
Posted 14 Feb 2013
Cloud-based tools deliver new insight into content.
Posted 12 Feb 2013
Debuts ways brands can measure social influence in communities, campaigns.
Posted 07 Feb 2013
Updates workflows, payments, and lead tracking abilities
Posted 05 Feb 2013
Adds enterprise social networking and collaboration tool to app directory.
Posted 05 Feb 2013
The majority of near-term gamified processes are expected to fail.
Posted 01 Feb 2013 [February 2013 Issue]
Are Amazon and Facebook reprogramming the way companies market and sell?
Posted 01 Feb 2013 [February 2013 Issue]
A twice-bankrupt fitness giant revamps its service efforts.
Posted 01 Feb 2013 [February 2013 Issue]
Using SugarCRM, Harper Inc. boosts orders and sales.
Posted 01 Feb 2013 [February 2013 Issue]
The company plans to continue to aggressively go after cloud computing share.
Posted 31 Jan 2013
Designed for sales reps, the solution weds voice, email, and CRM.
Posted 30 Jan 2013
Community managers get more insights into customer traction.
Posted 29 Jan 2013
New feature makes multichannel data analysis and reporting easier for marketers.
Posted 24 Jan 2013
Its acquisition of social marketing firm GroSocial adds to its SMB sales and marketing automation mix.
Posted 22 Jan 2013
Analytics designed to help companies get more proactive with agent performance.
Posted 17 Jan 2013
At NRF 2013, major brands say they're rethinking in-store, online purchase behaviors.
Posted 15 Jan 2013
At global news event, SAP debuts its high-speed Business Suite.
Posted 10 Jan 2013
Customers request project management capabilities in CRM.
Posted 08 Jan 2013
Funding will go toward product development, growing partner program.
Posted 07 Jan 2013
Maintaining customer satisfaction is key to mobile app storefront success.
Posted 02 Jan 2013
New social, mobile, and collaborative tools help sales teams close more deals.
Posted 01 Jan 2013 [January 2013 Issue]
The integrated cloud app platform will be at top IT trend for 2013.
Posted 01 Jan 2013 [January 2013 Issue]
Premier Business Leadership Series 2012 foretells the future of big data.
Posted 01 Jan 2013 [January 2013 Issue]
Data.com helps deliver "the best possible audience" for marketing messages.
Posted 01 Jan 2013 [January 2013 Issue]
Move foreshadows Oracle's burgeoning Customer Experience Cloud.
Posted 20 Dec 2012
Weds Work.com with Sales Cloud; debuts native game mechanics.
Posted 18 Dec 2012
Predictive analysis of transactional data improves sales performance.
Posted 13 Dec 2012
Move will foster deeper social selling and engagement opportunities.
Posted 11 Dec 2012
Investment matches the surge in the predictive solutions market.
Posted 06 Dec 2012
Customers can electronically sign right from opportunities and track document status.
Posted 06 Dec 2012
Investment will build out enterprise application solutions.
Posted 04 Dec 2012
Move strengthens marketing resource management capabilities.
Posted 04 Dec 2012
E-commerce moves beyond Web-store hosting to managing customer data, orders, and inventory across the enterprise.
Posted 01 Dec 2012 [December 2012 Issue]
Dreamforce 2012 draws 90,000 attendees, features a multitude of product updates.
Posted 01 Dec 2012 [December 2012 Issue]
Carriers struggle to offer effective service to all customers.
Posted 01 Dec 2012 [December 2012 Issue]
Reaching customers via smartphones and tablets requires a cross-channel strategy and investment.
Posted 01 Dec 2012 [December 2012 Issue]
With ReadyPulse, a sports apparel company sees e-commerce gains.
Posted 01 Dec 2012 [December 2012 Issue]
Solution will explore big data in a visual manner.
Posted 29 Nov 2012
Proper engagement will require cross-enterprise change and strategy.
Posted 27 Nov 2012
Company calls release most "comprehensive" since InQuira acquisition.
Posted 20 Nov 2012
What the software company's write-down could mean for customers, solutions.
Posted 20 Nov 2012
Alliance will drive customer service support for e-commerce sites.
Posted 15 Nov 2012
Tool helps companies visualize social, online sales metrics.
Posted 13 Nov 2012
DoubleDutch rakes in $4 million; other applications pick up steam.
Posted 12 Nov 2012
Companies say Google Apps Marketplace venture will improve service for resellers, ISVs.
Posted 08 Nov 2012
Platform powers social communities for call center agents.
Posted 06 Nov 2012
Helps enterprises analyze internal resources, performance, and customer impact.
Posted 01 Nov 2012
More retailers are combining CRM data, social media, and personalization to improve the customer experience.
Posted 01 Nov 2012 [November 2012 Issue]
But using such insights for fraud prevention has room for growth.
Posted 01 Nov 2012 [November 2012 Issue]
Broader macroeconomic factors and cautious IT spending could be the reasons, IDC finds.
Posted 01 Nov 2012 [November 2012 Issue]
SupeRep helps the global accessories company expedite orders straight from iPads.
Posted 01 Nov 2012 [November 2012 Issue]
Venture to focus on enterprise gamification, CRM engagement
Posted 30 Oct 2012
Versions for Apple iPad and Salesforce.com visually illustrate meeting effectiveness.
Posted 25 Oct 2012
General release of The App for Enterprise seen as solution to key hurdles.
Posted 23 Oct 2012
Despite uncertain economic conditions, companies are still focused on expansion.
Posted 18 Oct 2012
Equifax partnership helps companies target, qualify accounts more efficiently.
Posted 16 Oct 2012
SAS Premier Business Leadership Series emphasizes real-time data processing.
Posted 11 Oct 2012
Lithium Social Web born out of new alliance.
Posted 09 Oct 2012
Upgrades include campaign visualization, stronger lead-scoring capabilities.
Posted 04 Oct 2012
Cloud applications suite designed to optimize recurring revenue streams.
Posted 02 Oct 2012
Solutions designed to increase success rate of prospect, sales rep relationships.
Posted 27 Sep 2012
Partnership will enable enterprise-wide gamification.
Posted 26 Sep 2012
Cites agent productivity, better support results as drivers in new solution.
Posted 25 Sep 2012
Sales associates use Sage SalesLogix Mobile to connect with customers on a more digital level.
Posted 25 Sep 2012 [October 2012 Issue]
Online leader strengthens its position but still faces roadblocks.
Posted 25 Sep 2012 [October 2012 Issue]
An exclusive interview with Oracle President Mark Hurd.
Posted 25 Sep 2012 [October 2012 Issue]
Collaboration, social marketing have changed customer relationships.
Posted 21 Sep 2012
CEO Mark Benioff touts transformative power of social media in business.
Posted 20 Sep 2012
Blends new features in the ATG, Endeca Cross-Channel Commerce Experience.
Posted 18 Sep 2012
The application socializes CRM usage for salespeople with the ability to configure rewards and missions.
Posted 18 Sep 2012
The product is aimed at connecting social marketing campaign activity with CRM systems.
Posted 14 Sep 2012
But companies must evaluate customer usage, measure performance.
Posted 13 Sep 2012
Brings advanced search, unified indexing, to Sales and Service Cloud users.
Posted 11 Sep 2012
Gives sales reps social, gamified, and location-based features.
Posted 10 Sep 2012
New solution speeds up the price-and-quote process for salespeople.
Posted 06 Sep 2012
Companies look to help differentiate sales, marketing conversations.
Posted 05 Sep 2012
Adds social, mobile, and e-marketing features to CRM solutions for SMBs.
Posted 05 Sep 2012
Despite efforts to proactively protect customer data, computer intrusions and online fraud are on the rise.
Posted 01 Sep 2012 [September 2012 Issue]
Egencia uses sales intelligence solution to identify opportunities and leads.
Posted 01 Sep 2012 [September 2012 Issue]
Smartphone users are not as purchase-driven as you might think.
Posted 01 Sep 2012 [September 2012 Issue]
Internal buying complexity, vendor marketing, and sales processes are the main culprits.
Posted 01 Sep 2012 [September 2012 Issue]
Solution "socializes" CRM for SMB sales professionals.
Posted 29 Aug 2012
Cloud customer service solution designed for burgeoning midmarket segment.
Posted 28 Aug 2012
First phase of Zurmo's social rollout powers internal collaboration.
Posted 23 Aug 2012
Solution provides foundation for better tracking of customer identity data.
Posted 21 Aug 2012
Companies that make an experience "frictionless" and that build for the future win.
Posted 16 Aug 2012
New venture will provide collective intelligence on local ad inventory for buyers and sellers.
Posted 16 Aug 2012
Integrates email, social media marketing capabilities with CRM.
Posted 14 Aug 2012
CRM Evolution keynote Michael Vickers emphasizes creating added value in customer relationships.
Posted 13 Aug 2012
Designed to improve sales efficiency with more insight into opportunities.
Posted 09 Aug 2012
Many feel access to a variety of data sources can also mean missed opportunities, report finds.
Posted 07 Aug 2012
Enterprise application providers call ERP, CRM solutions "complementary."
Posted 07 Aug 2012
Adds multilingual translation, social analytics to the solution.
Posted 02 Aug 2012
Companies need to align their metrics with functional issues and corporate goals when deciphering big data.
Posted 01 Aug 2012 [August 2012 Issue]
Software update includes industry-specific capabilities for life sciences, financial services, and more.
Posted 31 Jul 2012
Launch extends enterprise workflow and collaboration solutions to smartphone users.
Posted 26 Jul 2012
Company also announces general availability of Selectica Guided Selling for Salesforce through AppExchange.
Posted 24 Jul 2012
Solution designed to increase sales through internal collaboration, company says.
Posted 19 Jul 2012
Combines sales conversations and social interactions for comprehensive view of selling activity.
Posted 17 Jul 2012
Tool delivers sales intelligence reports to reps in their Outlook email environment.
Posted 13 Jul 2012
Unified social layer connects sales and marketing for stronger collaboration.
Posted 12 Jul 2012
Built-in connectors enable users to more efficiently manage their revenue stream
Posted 10 Jul 2012
Alleged buyout would continue vendor "war" for customer experience
Posted 09 Jul 2012
Builds on technology connecting brands and marketing partners through voice channels
Posted 05 Jul 2012
Application gets enhanced rules and automation, plus templating features
Posted 03 Jul 2012
Metia Enterprise Reference Manager helps streamline efforts and empower the sales team.
Posted 01 Jul 2012 [July 2012 Issue]
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Posted 01 Jul 2012 [July 2012 Issue]
Gallup study find the need for a shift from price-focused strategy to one of customer engagement.
Posted 01 Jul 2012 [July 2012 Issue]
Companies that fail at measuring ROI say it's too hard, too early, or they weren't asked.
Posted 01 Jul 2012 [July 2012 Issue]
Sales application provides offline access to documents, videos, and presentations, as well as analytics tracking
Posted 28 Jun 2012
Deeper cloud offerings expected to follow recent acquisitions spree
Posted 26 Jun 2012
Solution lets healthcare, life sciences companies flag, classify, and act on identified risks
Posted 21 Jun 2012
New software solution promises a real-time look into deal activity
Posted 19 Jun 2012
Metric draws on sentiment analysis to tie customer conversations to brand customer experience strategy
Posted 14 Jun 2012
Account administrators get permission-based access and folder management capabilities
Posted 12 Jun 2012
Proliferation of mobile devices in enterprise is a driving force
Posted 07 Jun 2012
Software giant builds out deeper cloud social offerings
Posted 05 Jun 2012
Being successful at social media often requires organizational change management. Here are some tips to follow.
Posted 01 Jun 2012 [June 2012 Issue]
Leads360's Dial-IQ helps the mortgage group achieve real-time results.
Posted 01 Jun 2012 [June 2012 Issue]
Apple, Virgin America, JetBlue, USAA all nab high scores.
Posted 01 Jun 2012 [June 2012 Issue]
Company promises a social, mobile, and gamified user experience
Posted 31 May 2012
Big data strategy will play dominant role for company through 2015
Posted 29 May 2012
Retail study predicts heavier mobile usage, market appropriation
Posted 24 May 2012
Intelligent search combines purchase behavior, preferences with search terms
Posted 22 May 2012
Introduces native iPad app for Incent, enhancements to Xactly Express at annual user event
Posted 17 May 2012
Incorporates assets like first-call conversation coaching, video modules
Posted 15 May 2012
Users can convert tweets, posts into support tickets and set escalation alerts
Posted 10 May 2012
Offering weaves social collaboration, gamification into a performance management platform.
Posted 08 May 2012
Retailers continue to eye mobile point of sale for improved customer experience, profitabilty
Posted 03 May 2012
Despite willingness to adopt social service channels, adoption still wanes depending on organization size and region.
Posted 01 May 2012
The things that make games so compelling "can equally make employees, partners, [and] customers addicted to your B2B or B2C offering."
Posted 01 May 2012 [May 2012 Issue]
A surge in cloud-based and multichannel customer interaction contributes to the uptick, but obstacles remain.
Posted 01 May 2012 [May 2012 Issue]
Three in four companies plan to use social media as an enablement tool within a year.
Posted 01 May 2012 [May 2012 Issue]
Marketers gain insight into community impact on sales process.
Posted 26 Apr 2012
Solution promises insight into strong SMB market
Posted 24 Apr 2012
Platform is geared toward large-enterprise social media management
Posted 23 Apr 2012
Real-time social, local data for Salesforce.com iOS users
Posted 19 Apr 2012
FirstTweets solution extracts valuable intelligence from Twitter
Posted 17 Apr 2012
Dashboard gets facelift; features including automated quota approvals introduced
Posted 12 Apr 2012
Adds social CRM functionalities, opportunity management, SharePoint support to solution
Posted 11 Apr 2012
Mobile-minded, enterprise-grade apps continue growth pattern.
Posted 05 Apr 2012
Solution designed to improve rep decisioning, follow-through using contextual recommendations
Posted 03 Apr 2012
Drag-and-drop campaign builder, lead gen tools, lead scores all part of the sleeker, small-business solution
Posted 02 Apr 2012
Digital solutions are designed with in-store sales and customer experience in mind.
Posted 01 Apr 2012 [April 2012 Issue]
Proper handling of organizational politics is a key factor.
Posted 01 Apr 2012 [April 2012 Issue]
Fixing a sales process has never been easier.
Posted 01 Apr 2012 [April 2012 Issue]
SalesLogix helps dairy co-op manage sales and distribution of organic products.
Posted 01 Apr 2012 [April 2012 Issue]
Tool lets marketers leverage multiple data points for campaign creation
Posted 29 Mar 2012
New release allows business users on the go access opportunities big data reveals.
Posted 27 Mar 2012
On-demand trading platform connects customers, suppliers, and partners to rev up deal flow.
Posted 27 Mar 2012
Enterprises need unified access to customer intelligence, data
Posted 22 Mar 2012
A "killer" application for CMOs, customer life cycle, executive says
Posted 20 Mar 2012
The alliance will strengthen cross-enterprise social experience and feedback.
Posted 15 Mar 2012
New features include Google Maps integration, deeper email tracking.
Posted 13 Mar 2012
Cross-departmental resolution, insight goal of new release.
Posted 08 Mar 2012
Salesforce.com, Google partners get an additional $20 million in funding.
Posted 06 Mar 2012
The cloud-based offering is designed to improve sales effectiveness.
Posted 01 Mar 2012
The deal is expected to strengthen customer experience for brands' multiple touch points.
Posted 01 Mar 2012
2012 could prove favorable for capital investments and growth in the social sphere.
Posted 01 Mar 2012 [March 2012 Issue]
As enterprises turn to gamification, measurable action, reputation, and incentives are all part of the equation.
Posted 01 Mar 2012 [March 2012 Issue]
The cloud-based solution helps quantify and prioritize revenue growth and opportunities.
Posted 28 Feb 2012
Enhancement promises improved mobility, customer service for the enterprise.
Posted 23 Feb 2012
Service promises reduced overhead costs, technicalities in implementation.
Posted 21 Feb 2012
Study finds multichannel sales a key influencer in planned strategies.
Posted 16 Feb 2012
Personalization and consistency are factors in multitouch point support experience.
Posted 14 Feb 2012
Web-based solution integrates with back-end functionalities.
Posted 09 Feb 2012
The product is designed to identify, manage risk and opportunity against historical patterns.
Posted 07 Feb 2012
Cloud-based provider of online, mobile video presentation software gears app for mobile enterprise.
Posted 02 Feb 2012
Social Operating Platform monitors and tracks campaign deployment, big data.
Posted 31 Jan 2012
Xactly Express Plan Store features personalized rules engine, prebuilt templates for commission automation.
Posted 26 Jan 2012
Acquisition of Australian cloud applications provider to strengthen company's global footprint.
Posted 24 Jan 2012
Enterprises, partners and ISVs on receiving end of improved integration.
Posted 19 Jan 2012
Sensor technology and analytics platform aggregate customer in-store data.
Posted 17 Jan 2012
Stronger integration of sales and marketing platforms is the goal of acquisition.
Posted 12 Jan 2012
Software company adds social, sales CRM, and e-commerce features to suite.
Posted 10 Jan 2012
Companies say double-entry smackdown will improve efficiencies.
Posted 05 Jan 2012
Data analytics and strategy consultancy strengthens Social Customer Insights solution
Posted 03 Jan 2012
Biotech firm touts improved efficiency, distribution through transition.
Posted 29 Dec 2011
New product is geared to "on-the-road" sales reps.
Posted 27 Dec 2011
CRM solutions company's partnership with LeadFerret gives users access to hundreds of leads per month.
Posted 20 Dec 2011
Upgrade promises improved functionality and customization.
Posted 15 Dec 2011
eGain adds its multichannel software, opening the Cisco platform to mid-market firms.
Posted 13 Dec 2011
The telecommunications giant aims to help its business clients with a variety of customer communication options.
Posted 21 Nov 2011
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