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February 16, 2015

CRM Featured Articles

3CLogic Hops Aboard the WebRTC Train, Offering Contact Centers a Telephony Alternative

The add-on solution provides browser-enabled customers quicker service from WebRTC-equipped agents. (Featured on

Preact Integrates with Zendesk App

New functionality will provide support agents with more customer context

SAP Company Hybris Launches Contextual Marketing Platform

The solution will integrate with SAP's Customer Engagement and Commerce Suite to help companies better understand the customer journey.


The Future Call Center: 10 Predictions for the Next 10 Years

An increase in remote workers, advances in voice biometrics, and better call routing systems are just some of the changes that the call center may see in the future. (Featured on

5 Ways Outsourced Customer Service Is a Growth Strategy

Companies can save money and focus efforts by handing off administrative tasks.

Case Studies

Canon Connects with Fans via Lithium's Social Solutions

The social community platform has become an effective customer service tool.

Voice of the Customer

The Risky Business of Predictive Analytics

In service and sales, a proactive approach is key.

CRM Across the Wire

Marketo, Sprinklr Partner with Hybris on Marketing Solution

Integrations bring more customer data to SAP's hybris Marketing solution.

Satmetrix Launches NPX Customer Experience Management Software

Customer insight and sharing tools are at the heart of the new Satmetrix NPX.

Jive Software Names New CEO

Elisa Steele takes the helm as president and CEO of the social software company.

Teradata Launches Big Data Apps

Big data apps, powered by the Teradata Aster AppCenter, simplify, accelerate, and extend the use of big data analytics.

WalkMe Releases New Version

WalkMe introduces new design, contextual guidance, and engagement features.

Creative Virtual Adds SMS to V-Person Virtual Assistants

Expansion of V-Person with SMS expand the use of existing content through another popular channel.