AI-Enabled WFM Promotes Efficiency and Flexibility
26 Mar 2024
More advanced workforce management empowers employees and improves CX.
Regular CRM Health Checks Are Critical
20 Feb 2024
If CRM is your operational heartbeat, make sure it's healthy.
In a World of AI Co-Pilots, Who’s Ready to Fly the CX Plane?
28 Feb 2024
The question of pilot (i.e., human) readiness has entered the AI picture.
Expanding the Tech Stack Is a Business and Personal Imperative
13 Mar 2024
Here are three technology innovations that you really need to adopt as soon as possible.
Integrating CRM, AI, and the Metaverse
15 Feb 2024
Futuristic-sounding customer experiences are now becoming reality.
Tips for Dodging AI Disasters
26 Feb 2024
It'll take time to work through the learning curve.
GenAI’s Time Has Come. Are You Ready?
01 Feb 2024
The hype is over, and the real work of making generative AI has begun.
Thanks to AI, the CCaaS Sector Comes on Strong
11 Jan 2024
Although sales cycles are slower, companies are buying.
The Various Roles of Sales AI
25 Jan 2024
How are sales organizations actually leveraging artificial intelligence?
Sales AI vs. Traditional CRM
17 Nov 2023
In the battle of ROI, which one wins?
Real-Time Guidance: Practical AI Tools for Contact Center Agents
13 Nov 2023
The ability to analyze live conversations as they occur helps the customer and employee experience.
VR Training Is Replacing Traditional Sales and Customer Service Training
20 Nov 2023
This new training paradigm benefits employees, customers, and the bottom line.
AI Profoundly Influenced Our Awards This Year
01 Sep 2023
Just about every CRM vendor or service provider highlighted in our awards section as done something with generative AI.
Spatial Computing: The Power to Transform CRM
21 Aug 2023
AR/VR is already making inroads with consumers, and CRM won't be far behind.
CX Leaders Must Prepare for Exponential Efficiency
05 Jul 2023
Paradigm shifts await customer experience organizations.
AI Is Generating All the Buzz
07 Jul 2023
Seventy-three percent of U.S. marketing professionals have reported using generative AI tools as a part of their work today.
Where Can Marketing Technology Grow From Here?
09 Jun 2023
There are 11,000 reasons to rethink that answer.
The Metaverse and Generative AI: Where Does CRM Fit into the Picture?
26 May 2023
The interaction of these technologies will form the future of commerce.
Across CRM Industry Verticals, There’s More That Unites Than Divides
10 Apr 2023
One commonality: All eight industry verticals are investing heavily in CRM initiatives right now.
5 Applications to Boost Contact Center Performance in a Tough Economy
10 Feb 2023
These innovations are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives.