CRM, AI, and Technology Investment: Too Much of a Good Thing?
12 Jul 2024
Despite the countless dollars companies are spending on AI, the quality of the experiences they provide to customers continues to decline.
Meet the New ROI for AI Projects: Return on Transformation Investment (RTI)
05 Jul 2024
Quantifying success in AI projects requires new techniques for measurement.
The Business Case for Sales Technology Training
29 May 2024
Your investment in sales enablement tools has to go beyond simply acquiring them.
How the GenAI-Metaverse Relationship Impacts CRM
10 Jun 2024
The two technologies together lead to better sales, marketing, and customer service experiences.
Patriotism Aside, U.S. Operations Are a Good Idea
21 Jun 2024
Onshoring can be costly upfront, but the service improvements will pay off.
5 Ways AI Can Enhance CX (and EX)
29 Apr 2024
It's not a question of will you use AI, but when.
Dispatches From CRM’s Front Lines
30 Apr 2024
Deployments and training aren't always dry affairs.
CRM Embraces Financial Transactions Like Never Before
06 May 2024
Pricing and payment processing are getting more integrated into CRM systems.
CRM Is Good, Even in the Bad Times
10 Apr 2024
Some markets face an uphill climb, but that just makes investing in CRM even more crucial.
Sales’ Big Challenge: Winning the Game
03 Apr 2024
When it comes to B2B sales, here's a look at one thing that hasn't changed over the years, but needs to.
Regular CRM Health Checks Are Critical
20 Feb 2024
If CRM is your operational heartbeat, make sure it's healthy.
Expanding the Tech Stack Is a Business and Personal Imperative
13 Mar 2024
Here are three technology innovations that you really need to adopt as soon as possible.
Integrating CRM, AI, and the Metaverse
15 Feb 2024
Futuristic-sounding customer experiences are now becoming reality.
GenAI’s Time Has Come. Are You Ready?
01 Feb 2024
The hype is over, and the real work of making generative AI has begun.
The Various Roles of Sales AI
25 Jan 2024
How are sales organizations actually leveraging artificial intelligence?
Sales AI vs. Traditional CRM
17 Nov 2023
In the battle of ROI, which one wins?
VR Training Is Replacing Traditional Sales and Customer Service Training
20 Nov 2023
This new training paradigm benefits employees, customers, and the bottom line.
CRM Needs to Keep the Human Element
13 Oct 2023
Whether it's buying something or resolving an issue, customers increasingly prefer to help themselves.
How Does Employee Age Impact CRM Usage?
27 Sep 2023
The generation gap rears its ugly head, but there's hope yet.
AI: The Brain of Future Contact Centers
14 Sep 2023
Contact centers are highly complex, and they need lightning-fast decision makers.