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Articles: Technology
Opportunities presented by emerging technologies like augmented reality and self-driving cars were hot topics on day two of the conference.
Aptrinsic's Product Experience Platform helps SaaS companies acquire, retain, and grow customers.
The new capabilities focus on digital audio advertising and email marketing.
These iconic companies' approach to customer experience and self-service can show IT departments how to delight their customers by helping them help themselves.
Vungle's software development kit for Amazon's Fire tablets will be available in September.
The B2B Tech Index, a follow-up to the B2C CX Index, helps tech companies plot how their customer experiences impact loyalty and retention.
The partnership between Madison Logic and HG Data brings intent data to install-based marketing.
Innovations with Guided Paths provide step-by-step, contextual guidance for self-service consumers and contact center agents. (Featured on SmartCustomerService.com.)
Proliferation of AR and VR devices will drive a new type of commerce.
Our consumerist obsession values hype over innovation.
The first iteration of Salesforce for Apple Watch will complement the iPhone app.
The 'online GPS' can eliminate site confusion and facilitate interactions.
A clearly defined level of commitment to buyers is vital to growth.
Six steps to address this costly challenge.
Following staunch criticism from animal activists, GoDaddy has replaced its puppy-centered content.
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
Mastering this important concept is trickier than you think.
Today's innovations are only the beginning.
The ChoiceView mobile app for visual IVR now supports iPhone 6 and iPhone 6 Plus.
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