Here's what you need to know about the new Internet landscape.
Insight,
Posted 01 Apr 2013
New app allows gaming providers to hit players with in-app marketing messaging.
Daily News,
Posted 12 Feb 2013
A study finds successful firms involved customers in the new product development process.
Daily News,
Posted 14 Dec 2012
A media and research company revamps its Web sites with help from Limelight Networks.
REAL ROI,
Posted 01 Dec 2012
Technology vendors tap into social media and online communities to let customers serve one another.
Insight,
Posted 25 Sep 2012
"Superstacks" business model is key in combating low customer engagement.
Viewpoints,
Posted 14 Sep 2012
Competing in the high-tech market means being able to give customers everything they need.
Viewpoints,
Posted 17 Aug 2012
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Daily News,
Posted 10 Jul 2012
Concentric will add LiveOps Platform and applications to its product offering.
Daily News,
Posted 21 Jun 2012
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
Daily News,
Posted 07 Feb 2012
E-commerce apps are a big piece of the development landscape.
Insight,
Posted 01 Feb 2012
Can the Industry Deliver Integrated Support?
Insight,
Posted 02 Nov 2011
Materials of this color might be counterproductive for breast cancer awareness, a study finds
Insight,
Posted 02 Nov 2011
Research studies customers' willingness to spend based on state of mind
Insight,
Posted 02 Nov 2011
Current benchmarks are "typically the wrong ones"
Insight,
Posted 02 Nov 2011
Get customers onto the winning team—yours
Pint of View,
Posted 02 Nov 2011
Enterprise 2.0 and social CRM form the core of social business
Connect,
Posted 02 Nov 2011
Determine the needs of customers and their value to the organization
The Tipping Point,
Posted 02 Nov 2011
Stop treating them like children and open a dialogue
Customer Centricity,
Posted 02 Nov 2011
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