The social media monitoring vendor says the new product "brings the social phone to every desktop in the company."
Daily News,
Posted 18 Mar 2010
Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 18 Mar 2010
Magic Quadrant for Contact Center Infrastructure '10: As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
Daily News,
Posted 12 Mar 2010
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
Daily News,
Posted 12 Mar 2010
Enhance CRM with online feedback analytics.
Viewpoints,
Posted 05 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Daily News,
Posted 01 Mar 2010
Direct navigation can have a direct impact on your results.
Viewpoints,
Posted 26 Feb 2010
A recent Gartner report takes a dim view of social media projects led by corporate-technology personnel.
Daily News,
Posted 24 Feb 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.
Viewpoints,
Posted 22 Feb 2010
It's not about every click, but every profitable click.
Viewpoints,
Posted 18 Feb 2010
Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
Grab consumer attention with personalized images.
Viewpoints,
Posted 11 Feb 2010
Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
BTM is heating up 2010.
Viewpoints,
Posted 05 Feb 2010
Learn the value of integrating a mobile component into your CRM strategy.
Viewpoints,
Posted 03 Feb 2010
The links, additions, and bonuses mentioned in this month's excerpt from the fourth edition of CRM legend Paul Greenberg's book, CRM at the Speed of Light.
Web-Only Bonus Articles,
Posted 01 Feb 2010
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
Daily News,
Posted 30 Jan 2010
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