Customer loyalty and brand identity can be put at risk by trusting outsiders to provide what has now become the key element of the customer relationship—the experience.
Mark Smith //
02 Oct 2018
Multichannel customer journeys can make or break your business.
Anand Subramaniam //
13 Jun 2014
Gain more value from employees and customers with gamification processes.
Anna Convery //
01 Nov 2013
A journey-based approach for better sales and service.
Anand Subramaniam //
25 Jan 2013