| Articles: Insurance |
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The analyst firm warns insurers to treat each customer as an individual or risk being left behind.
Daily News,
Posted 13 Feb 2013
There's a difference between doing what you can and doing what you can get away with.
Pint of View,
Posted 01 Feb 2013
A journey-based approach for better sales and service.
Viewpoints,
Posted 25 Jan 2013
Companies concerned about data security have more hybrid (public and private) cloud computing options.
Magazine Features,
Posted 01 Jan 2013
Insurers turned to mobile and social technologies to respond to the October superstorm.
Insight,
Posted 01 Jan 2013
Moxie's starter kit is designed to help healthcare insurance providers deliver superior customer care experiences in response to the Affordable Care Act.
Daily News,
Posted 05 Dec 2012
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
Daily News,
Posted 15 Nov 2012
Enterprise application providers call ERP, CRM solutions "complementary."
Daily News,
Posted 07 Aug 2012
Software update includes industry-specific capabilities for life sciences, financial services, and more.
Daily News,
Posted 31 Jul 2012
Concentric will add LiveOps Platform and applications to its product offering.
Daily News,
Posted 21 Jun 2012
Customer Respect Group study cites superior content and search functionality.
Daily News,
Posted 08 Jun 2012
Property and casualty insurers get advanced data analytics for identifying new insights and growth opportunities
Daily News,
Posted 23 Apr 2012
The solution builds on the company's flagship text analytics.
Daily News,
Posted 13 Mar 2012
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
Daily News,
Posted 01 Nov 2011
Voice application provides automated customer service for multiple health-benefits programs.
Daily News,
Posted 03 Oct 2011
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
REAL ROI,
Posted 01 Oct 2011
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Daily News,
Posted 27 Jul 2011
Accenture research suggests opportunities for insurers that innovate, with young and emerging market customers most interested in innovation.
Daily News,
Posted 21 Jul 2011
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Daily News,
Posted 02 May 2011
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