Articles: Insurance
The pairing brings an end-to-end solution for government payers and health plans.
New customer experience management solutions help insurers meet members' increasing expectations. (Featured on SmartCustomerService.com.)
The integration of Life.io's platform with Majesco's DigitalConnect platform will help insurance companies engage customers.
Alliance will embed eGain's knowledge-guided digital service capability in Majesco's DigitalConnect solution
A unique integration between Splice and Majesco's Digital Connect lets insurers proactively reach out to customers when events are triggered around the house.
Vertafore has released Agency SalesTrack, a CRM system built on Microsoft Dynamics CRM.
J.D. Power Study finds customers growing in their preference for Web self-service interactions.
Accenture Customer Insights Solution combines Pegasystems' multichannel and product underwriting capabilities with Accenture Duck Creek core policy solution in a single technology platform.
HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences.
New offerings let insurance agents expand CRM capabilities and streamline customer interactions.
The tear-jerking Nationwide ad was a close second, despite controversy.
Microsoft Dynamics CRM solution boosts email effectiveness and retention.
Two vertically focused providers supply companies with improved CRM tools.
The ChoiceView mobile app for visual IVR now supports iPhone 6 and iPhone 6 Plus.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
Companies that value customers need to let them know.
Air travel gets a new wrinkle—annoyance insurance.
Companies that lag behind must move from 'fluff' to 'tough.'
Salespeople must track the customer journey across multiple channels and be more collaborative than ever.
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Companies: Insurance
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