| Articles: Insurance |
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Forrester Customer Experience Forum '09: Opening keynote stresses the importance of possessing heart, brains, and courage in the pursuit of experience-based differentiation.
Daily News,
Posted 23 Jun 2009
The vendor's latest offering looks to deliver a clear vision for unified communications — a vision that centers on productivity enhancements.
Daily News,
Posted 23 Jun 2009
Latest report from Forrester's "Designing for Gen Y Series" examines one of four approaches for engaging with Gen Y on the Web.
Daily News,
Posted 19 Jun 2009
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Daily News,
Posted 13 Jun 2009
Envision Telephony wants to deliver a "realistic" speech analytics solution with InteractionIQ.
Daily News,
Posted 13 Jun 2009
Social computing is still working its way into the consultative sales process. For most sales forces, that's just fine.
Magazine Features,
Posted 01 Jun 2009
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Insight,
Posted 01 Jun 2009
Kazeon Systems' latest triad of products targets a globally distributed workforce.
Daily News,
Posted 27 May 2009
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Daily News,
Posted 20 May 2009
Well-written contracts are key to protecting your business.
Viewpoints,
Posted 20 May 2009
SAPPHIRE '09: SAP co-CEO Leo Apotheker lays out his company's roadmap to navigate the economic crisis. "The only antidote to uncertainty is clarity," he says.
Daily News,
Posted 12 May 2009
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
Daily News,
Posted 29 Apr 2009
"What marketing really needs to be doing is driving business," says a CMO Council executive.
Daily News,
Posted 14 Apr 2009
In the Age of the Customer, customers demand attention.
Viewpoints,
Posted 08 Apr 2009
Varolii looks to go three-for-three with its latest array of automated communication applications.
Daily News,
Posted 01 Apr 2009
Customer Experience Summit '09: Keynote speakers suggest utilizing the voice of the customer to forge deeper loyalty.
Daily News,
Posted 31 Mar 2009
Five questions to get to real ROI.
Viewpoints,
Posted 30 Mar 2009
One fundamental mistake can cost you.
Viewpoints,
Posted 25 Mar 2009
Multimodal knowledge access will improve customer experience and contact center agent effectiveness.
Viewpoints,
Posted 16 Mar 2009
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