| Articles: Insurance |
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Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
Daily News,
Posted 01 Nov 2011
Voice application provides automated customer service for multiple health-benefits programs.
Daily News,
Posted 03 Oct 2011
The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
REAL ROI,
Posted 01 Oct 2011
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Daily News,
Posted 27 Jul 2011
Accenture research suggests opportunities for insurers that innovate, with young and emerging market customers most interested in innovation.
Daily News,
Posted 21 Jul 2011
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Daily News,
Posted 02 May 2011
The solution is the first customer care solution developed specifically for the smartphone.
Daily News,
Posted 21 Mar 2011
Adapting to a new marketing structure
Viewpoints,
Posted 18 Mar 2011
Nexidia's QuickStart helps health insurer reduce call times and volume and improve self-service on the Web
REAL ROI,
Posted 17 Mar 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Daily News,
Posted 25 Feb 2011
Agile Contact Center Platform + Microsoft Dynamics CRM empower business process outsourcing for health plan providers.
Daily News,
Posted 20 Jan 2011
The acquisition expands iPipeline's bank, broker-dealer, wealth management, and international customer base.
Daily News,
Posted 12 Jan 2011
Definitely not all for one and one for all.
Viewpoints,
Posted 13 Oct 2010
DMA2010 — Day Two: Marketing success stories open the day, including an in-depth look at global cosmetics retailer Sephora.
Daily News,
Posted 13 Oct 2010
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Daily News,
Posted 22 Sep 2010
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
REAL ROI,
Posted 22 Sep 2010
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
Daily News,
Posted 18 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
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