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June 18, 2018
CRM Featured Articles
Brainshark Launches Team Dashboards
The visual displays enable sales managers to track the preparedness and progress of their teams.
Avoid B2B Buyer Frustration When Purchasing Customer Support Software
B2B and B2C support teams have different customers and different software needs. (Featured on SmartCustomerService.com.)
How to Find and Track Your Real Customer
Begin by making your customer personas look more like your actual customers
Despite Technological Advancements, Live Agents Are More Crucial Than Ever
Technologies such as IVR are able to address straightforward questions, leaving the complex ones for agents to handle
Small Biz Buzz
Alexa (and Her Cohorts) Will Change Your Business
The revolution is coming, and SMBs must get ready.
CRM Across the Wire
Survox Enhances Its Surveying Platform
Solution updates simplify user experience with more than 100 enhancements and bug fixes.
Automate.io Partners With HubSpot
The partnership between Automate.io and HubSpot will help businesses automate marketing and sales processes.
WorkWise Releases OnContact CRM 10.3
Latest release of OnContact CRM features mapping, email processing, and utilities enhancements.
LiveRamp Integrates with Bing Ads
LiveRamp brings people-based search to Bing Ads Custom Audiences with IdentityLink.
Salesforce.com Increases Integrations Between Products
At its Connections event in Chicago, Salesforce.com unveiled a number of innovations across its marketing, commerce, and customer service products.
Datorama Launches Data Canvas
Datorama Data Canvas is an AI-supported data visualization tool for marketing analytics.
Merkle Launches CRM 4.0
Merkle CRM 4.0 integrates with Salesforce Marketing Cloud and Salesforce Commerce Cloud.