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June 18, 2018

CRM Featured Articles

Brainshark Launches Team Dashboards

The visual displays enable sales managers to track the preparedness and progress of their teams.


Avoid B2B Buyer Frustration When Purchasing Customer Support Software

B2B and B2C support teams have different customers and different software needs. (Featured on

How to Find and Track Your Real Customer

Begin by making your customer personas look more like your actual customers


Despite Technological Advancements, Live Agents Are More Crucial Than Ever

Technologies such as IVR are able to address straightforward questions, leaving the complex ones for agents to handle

Small Biz Buzz

Alexa (and Her Cohorts) Will Change Your Business

The revolution is coming, and SMBs must get ready.

CRM Across the Wire

Survox Enhances Its Surveying Platform

Solution updates simplify user experience with more than 100 enhancements and bug fixes. Partners With HubSpot

The partnership between and HubSpot will help businesses automate marketing and sales processes.

WorkWise Releases OnContact CRM 10.3

Latest release of OnContact CRM features mapping, email processing, and utilities enhancements.

LiveRamp Integrates with Bing Ads

LiveRamp brings people-based search to Bing Ads Custom Audiences with IdentityLink. Increases Integrations Between Products

At its Connections event in Chicago, unveiled a number of innovations across its marketing, commerce, and customer service products.

Datorama Launches Data Canvas

Datorama Data Canvas is an AI-supported data visualization tool for marketing analytics.

Merkle Launches CRM 4.0

Merkle CRM 4.0 integrates with Salesforce Marketing Cloud and Salesforce Commerce Cloud.