• June 14, 2018

Survox Enhances Its Surveying Platform

Survox, an Enghouse Interactive company and provider of multimodal survey automation and integration software and services, today introduced version 8.8.14 of its Survox Platform.

Built on CfMC engines, the Survox platform is made up of fully automated, computer-assisted, and web surveys. This latest iteration incorporates more than 100 enhancements and bug fixes. New features include advancements to cross-study quota controls, improved international study support, more flexible web themes, improvements throughout the jQuery and JavaScript libraries, improved respondent voice file management, and new sample workflow options.

"The latest release focuses on improving the already-robust platform," said Allen Porter, Survox's vice president of customer success, in a statement. "With various enhancements to Survent, Survox Console, Survox Dialer, and Sample Manager tools, the platform is now even easier to use and is able to further integrate into the Enghouse Interactive product portfolio."

Enghouse Interactive acquired Survox in September.

Augmented by advanced quota control and integration with analytics platforms, Survox's multimode survey methods help researchers precisely target respondents, manage complex sample requirements, attain quotas, integrate with multiple third-party vendor platforms, consolidate multimode survey data, and optimize research call center operations.

The Survox platform consists of the following three elements:

  • Insights Research, which allows users to field phone, web, and interactive voice response studies with sample management. It is supported by private cloud hosting, dialer capabilities, and professional services options.
  • Insights Hosted Managed Service brings Insights Research to life by providing a fully managed private cloud implementation.
  • Insights Agents integrates the scripting and survey capabilities into the Enghouse call center solution. This enables agent scripting workflows with performance and quality tracking metrics. This integration also enables users to implement post-interaction surveys.

"With the powerful upgrades we have made to Insights Research, Insights Hosted Managed Service, and Insights Agents, users can seamlessly customize their respective instances to be leveraged as an extension of their team, not just software," Porter said.

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