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September 12, 2016

CRM Featured Articles Unveils Lightning Bolt for Community Cloud

The framework is designed to help companies get up and running with their web-based customer community pages.

Infer Launches Analytics Package for Microsoft Power BI

The new solution identifies untapped revenue opportunities in the sales pipeline. Offers Configure, Price, Quote Tools on Service Cloud Lightning

Customer support representatives will have the means to manage the sales life cycle.

Magazine Features

Citizen Relationship Management Requires a Different CRM

Government can't do what businesses do, but citizens still expect the same kind of customer service


How to Apply Insights to the Customer Experience

Between marketing, fulfillment, and support, there are dozens of interactions that make up, and affect, the customer experience. Here's how to get a handle on them. The first in a two-part series.

The New Customer Service Standard: From Fast Food to Fine Dining

Companies need to transform their field service offerings with a new menu of advanced options. (Featured on

Scouting Report

Workforce Optimization Is Poised for Big Changes

The cloud, integrated suites, and Big Data are transforming the market, and vendors must adapt

CRM Across the Wire

Aria Systems Launches Aria Crescendo

Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.

GetResponse Updates Its Android App

GetResponse adds campaign summary, global search, advanced search for contacts, tag and score, and multiuser support to mobile app for Android.

InsideSales Releases InsideSales Essentials for SMBs

The new InsideSales Essentials package is a sales acceleration tool for small and midsized businesses.

TripFlock CRM Launches Social Media Tools

TripFlock is streamlining the complex process of drafting, publishing, sharing, and monitoring social content.

Sprinklr Integrates with LINE Business Connect

Through this integration global brands can now publish content to LINE Business Connect.