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February 29, 2016
CRM Featured Articles
InMoment Announces Full Integration of Its Voice of Customer Solution
The solution enables customers to recount their experiences with brands in their own words.
TouchCommerce Releases TouchSMS
New capabilities enable live chat agents to connect with customers via a mobile text messages.
The 2016 CRM Service Leaders
Our 13th annual recognition of innovation and success in customer service
6 Ways to Improve Your Customer Service for Millennials
Here's what they expect—and how you can deliver
How to Change Your Customer Service Reputation
Comcast is making a lot of the right moves to upgrade its customer service, and ultimately, repair a badly damaged reputation. (Featured on SmartCustomerService.com.)
Customer Service Advances with Mobile, Cloud, and Analytics Solutions
CRM Across the Wire
Cardlytics Adds Purchase Intelligence to Its Platform
First-party purchase data and insights is now available to markets through Cardlytics Platform Solutions
Geoscape Launches Data Resource to Help Companies Find Consumer Segments
Geoscape's American Marketscape DataStream can provide market segmentation based on ethnicity, age, religion, and sexual orientation.
Madison Logic Partnering with HG Data
The partnership between Madison Logic and HG Data brings intent data to install-based marketing.
Yellowfin Set to Release Version 7.2
Yellowfin 7.2 offers enhanced workflows and collaboration tools, connectors to more data sources, and greater forecasting and analysis capabilities.
Freshdesk Launches Hotline.io for In-App Mobile Customer Support
Hotline offers in-app messaging, rich campaigns, and FAQs for mobile apps. (Featured on SmartCustomerService.com.)
DialogTech Releases SourceTrak 3.0 for Call Attribution
SourceTrak 3.0 blends online and offline attribution for marketing.
RevTwo Launches with In-App Customer Support Solution
RevTwo emerges with an in-app community support and developer platform.