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February 29, 2016

CRM Featured Articles

InMoment Announces Full Integration of Its Voice of Customer Solution

The solution enables customers to recount their experiences with brands in their own words.

TouchCommerce Releases TouchSMS

New capabilities enable live chat agents to connect with customers via a mobile text messages.

Magazine Features

The 2016 CRM Service Leaders

Our 13th annual recognition of innovation and success in customer service


6 Ways to Improve Your Customer Service for Millennials

Here's what they expect—and how you can deliver

How to Change Your Customer Service Reputation

Comcast is making a lot of the right moves to upgrade its customer service, and ultimately, repair a badly damaged reputation. (Featured on

Front Office

Customer Service Advances with Mobile, Cloud, and Analytics Solutions

CRM Across the Wire

Cardlytics Adds Purchase Intelligence to Its Platform

First-party purchase data and insights is now available to markets through Cardlytics Platform Solutions

Geoscape Launches Data Resource to Help Companies Find Consumer Segments

Geoscape's American Marketscape DataStream can provide market segmentation based on ethnicity, age, religion, and sexual orientation.

Madison Logic Partnering with HG Data

The partnership between Madison Logic and HG Data brings intent data to install-based marketing.

Yellowfin Set to Release Version 7.2

Yellowfin 7.2 offers enhanced workflows and collaboration tools, connectors to more data sources, and greater forecasting and analysis capabilities.

Freshdesk Launches for In-App Mobile Customer Support

Hotline offers in-app messaging, rich campaigns, and FAQs for mobile apps. (Featured on

DialogTech Releases SourceTrak 3.0 for Call Attribution

SourceTrak 3.0 blends online and offline attribution for marketing.

RevTwo Launches with In-App Customer Support Solution

RevTwo emerges with an in-app community support and developer platform.