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July 20, 2015

CRM Featured Articles

Verint Releases Identity Authentication Solution

Solution leverages speech biometrics, speech analytics, and other technologies to separate customers from fraudsters. (Featured on

8x8 Releases Latest Version of Virtual Contact Center

The updates aim to improve contact center workflow and drive customer loyalty.


4 Steps to Using Automation to Transform Your Enterprise

Leave decision making to humans, but automate (or eliminate) the processes that lead up to it.

Case Studies

Grotto Pizza Engages Loyal Customers with Paytronix

A new loyalty platform brings in the dough off-season

Voice of the Customer

Survey Says: Less Is More

New tools make us less reliant on surveys, but that doesn't mean they have to go away

CRM Across the Wire

Origami Logic Launches Marketing Signals Framework

The framework helps marketers measure signals across online and offline channels.

Totango Launches Early Warning System with SuccessPlays and Account Scorecards

The Totango Early Warning System provides automated business process capabilities and dynamic account benchmarking.

DataSift Releases VEDO Intent for Social Media Data Extraction

VEDO Intent uses machine learning to access and derive insight from social media.

CallFire Partners with Smart Advocate to Provide Text Messaging to Lawyers

The integration allows lawyers to text clients with case updates.

Ytel Launches VoicePath for Contact Center Agents

Ytel's VoicePath guides agents with scripted audio responses.

Neustar Releases its Next Generation of PlatformOne

The redesigned integrated marketing platform will manage and connect consumer experiences across channels and devices.

Simpleview Releases Destination Dashboards

Destination Dashboards is a new data visualization tool from Simpleview.