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July 20, 2015
CRM Featured Articles
Verint Releases Identity Authentication Solution
Solution leverages speech biometrics, speech analytics, and other technologies to separate customers from fraudsters. (Featured on SpeechTechMag.com.)
8x8 Releases Latest Version of Virtual Contact Center
The updates aim to improve contact center workflow and drive customer loyalty.
4 Steps to Using Automation to Transform Your Enterprise
Leave decision making to humans, but automate (or eliminate) the processes that lead up to it.
Grotto Pizza Engages Loyal Customers with Paytronix
A new loyalty platform brings in the dough off-season
Voice of the Customer
Survey Says: Less Is More
New tools make us less reliant on surveys, but that doesn't mean they have to go away
CRM Across the Wire
Origami Logic Launches Marketing Signals Framework
The framework helps marketers measure signals across online and offline channels.
Totango Launches Early Warning System with SuccessPlays and Account Scorecards
The Totango Early Warning System provides automated business process capabilities and dynamic account benchmarking.
DataSift Releases VEDO Intent for Social Media Data Extraction
VEDO Intent uses machine learning to access and derive insight from social media.
CallFire Partners with Smart Advocate to Provide Text Messaging to Lawyers
The integration allows lawyers to text clients with case updates.
Ytel Launches VoicePath for Contact Center Agents
Ytel's VoicePath guides agents with scripted audio responses.
Neustar Releases its Next Generation of PlatformOne
The redesigned integrated marketing platform will manage and connect consumer experiences across channels and devices.
Simpleview Releases Destination Dashboards
Destination Dashboards is a new data visualization tool from Simpleview.